Business ProfileforPella Windows & Doors of Wisconsin

I built a home two years ago and have had problems from the start with sweating and molding windows/front door. I tried to contact the builder and they told me the issues were due to drying plaster/paint and excessive showering, etc My husband swears the stickers on the windows said they were meant for a warmer climate zone south of WI, but the stickers are gone now so we cant prove it.Anyhow, I suffered through my second year of problems under the impression that things would improve, but as we entered our third year in the home, nothing had improved so I called Pella. I had to leave two voicemails a week apart, neither of which received return calls. On my third attempt, I got a customer service rep who told me that I had to keep my home at 20% humidity or I will have these problems. No offer to take my info or to come out and evaluate the situation, nothing. She acted as though I was at fault for the issue.There are three significant issues (beyond the water damage) I have with Pellas response: 1.) they are telling me their windows wont function correctly unless I have a dehumidifier that is set at 20%, 2.) there is nowhere that you will find that information on any of their website/commercials/ guidelines and 3.) my brand new dehumidifier instructions say set it at 35%. Poor customer service would be a fourth concern, especially if you are reading this review I am so dissatisfied that I wish I could give this company a -10. I filled out a formal complaint, but based on current experience and the reviews on this page, I dont expect a satisfactory response. I am likely to get the standard we understand your issues but response, if Im lucky. I wish I could share photos to let people see how bad it really is.