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Business Profile

New Car Dealers

Dorsch Kia

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dorsch Kia's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dorsch Kia has 2 locations, listed below.

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    • Dorsch Kia

      2641 Eaton Rd Green Bay, WI 54311-4501

    • Dorsch Kia

      2564 Lineville Rd Green Bay, WI 54313-7123

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A week ago we bought a ******* Tucson from Dorsch Ford,with the understanding they would fix rust on the inside of one of the doors and a rust spot on the hood.3 different people said they would fix those spots and we,wouldnt even know they were ever ********* that papers are signed nobody seems to know what we are talking about and they keep giving us the run about.They cant and wont fix this car they could at least say we can get you into something else.I want them to either fix it or give us something different.We,dont have money just to throw away.Please help us settle this.Thank you

      Business Response

      Date: 06/30/2025

      Hi *****,

      I believe this has already been handled with our collision department to repaint and repair the rust spots. We apologize as there was a miscommunication on our end of which department was supposed to schedule and handle the repair. If anything else comes up, please don't hesitate to reach out.

      -Dorsch Ford

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased car. Dealer said it was sat for a couple years. I had it 11 months and it broke down. I asked if could take it in there shop to look at but they said it would cost $175 to look at one problem code. I had 20 trouble codes pop up on car. I dont have that much money for estimate 20x $175.I asked if I could make a good down payment again for a different car even to swap for older car or something eqaul price. They said no they wont do that. Because they wouldnt pay for a broken vehicle. But it should not have major issues like this. Employee just laughed and said no way we will pay for a broke vehicle nor swap you one at equal price.I even asked if $2000 would be enough to swap vehicle. They continued say they wont let me swap or make a down payment to swap Cause has a lot of problems Engine codes Rust hole on exhaust causing code and loud noise Etc

      Business Response

      Date: 05/13/2025

      Hello Mr. ***************** looking at our records, it does not appear that the 2011 ***** Traverse has been brought back to our shop for any concerns since you purchased the vehicle in March of 2024. Unfortunately due to the duration you have owned the vehicle (14+ months), the mileage put on the vehicle (******+ miles) and the recent accident, the vehicle wouldn't be eligible for post-purchase comeback repairs. However, we would be happy to set up a time to appraise the vehicle and discuss other vehicle options. I will have someone from our team reach out to go through options.

      Thanks,
      Dorsch Ford Kia

      Customer Answer

      Date: 05/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]
      the vehicle was never ever in a accident while in my possession.I don't know where you got accident from. I have never got in accident. I was told it's $175 to look at 1 code and additional money for every other code. Now there is at least 10 code and I don't not have 1750$ for just a estimate. Car is unable to drive due to whatever code and part is causing it not to start

      Regards,

      ****** ******* Jr

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle here for a warranty repair. The dealership was unable to repair the vehicle, but during the time that my vehicle was there, the paint became damaged near the charging port of my car. Theres a fairly substantial chip in my paint. I just want the dealership to take care of the cost. Ive already gotten a quote from another shop thats willing to do to work. I just want them to pay the bill for the work.

      Business Response

      Date: 04/29/2025

      Mr. ***** brought his vehicle to our facility on March 24th at 12:17pm for a concern about an issue with the level 3 charging system on his Mustang ************** the time the vehicle was in our shop, it was under video surveillance the entire time and none of our employees performed any work near the damaged area by the charging port on Mr. ****** vehicle. After the vehicle was repaired and subsequently reviewed by our shop ******* - the vehicle was parked outside. Mr. ***** was notified that his vehicle was ready for pickup but did not return to pick up his vehicle (or return the rental car) until close to a week later. During the entire duration the vehicle was onsite, there is no evidence the vehicle was damaged while in our possession. Mr. ***** was also rude to our staff while the vehicle was being repaired and has been asked to bring his vehicle elsewhere for future service.  

      Customer Answer

      Date: 04/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed .

       

      the reason I didnt pick up my vehicle the day they informed me they were refusing to fix it is because I spoke with norm to have the shop ****** to drive the vehicle to ensure the vehicle was fixed since yall lied about an update claiming it was fixed. **** are committing warranty fraud by refusing to fix vehicles under warranty and then have the ******** to try and sell customers new vehicles instead of just abiding by the warranty. 

      Regards,

      ****** *****

      Business Response

      Date: 06/07/2025

      Mr. ***** is claiming that we damaged his vehicle while it was in for warranty service. We reviewed security footage for the entire duration that the vehicle was onsite and there is no evidence that the damage occurred while it was in our possession. This footage (~35 Gigabits of video) was also provided to Mr. ***** for his review. Mr. ******* vehicle was in for issues related to the charging system on his electric vehicle and was serviced according to the **** warranty guide. Based on Mr. ******* treatment of our staff, we have asked him to perform future service elsewhere. 

       

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I co-applied with another applicant, and gave this business express permission to ONLY inquire through their in-house financing and not to send it anywhere else. Against my permission, this business took my information and racked up 5 more inquiries on my account in addition to their house financing. This is ridiculous and the most tyrannical encounter I have had at a dealership.

      Business Response

      Date: 03/19/2025

      Hello ******,

      We apologize if there was any confusion here but in an effort to get you (and all of our customers) the best possible financing terms, we will often work with a couple of different lenders as multiple inquiries within a two week time period as treated as a single hard pull for credit reporting purposes to give consumers to ability to shop for the best possible rate. Below is the verbiage from Experian as well as the link explaining that these pulls are treated as a single credit inquiry. Our team verbally explains this and in this case, they were able to secure a better interest rate for him. If you have any further questions, please contact our auto credit team. Thanks.

      "To accommodate rate shopping on installment loans such as mortgages, auto loans and student loans, FICO and VantageScore treat hard inquiries related to loan applications submitted within a narrow time as a single event.
      With current versions of the FICO Score, the time window is a 45-day period; some older versions of the FICO Score that are still used by lenders have a 14-day window."

      Link: ***************************************************************************************

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 2011 ***** Odyssey in June 2024, in August 2024 the engine blew and the rear end was seized. Had it towed in and was informed I needed a new engineafter owning the vehicle a short period of time and needing a new engine I was shocked, how can that be if they went over everything throughly? When I went to pick up the vehicle once the new engine was installed I noticed a loud squeal IN THEIR PARKING LOT. I couldnt do much as it was already the end of the business day. Today I took the vehicle in to be looked at (this was the absolute soonest they could get it in)They said the serpentine belt and tensioner need work and that I need a new catalytic converter. I have had it now for approx 2.5 weeks. They said its not covered under warranty because its wear and tear but earlier in the day when they called with an update they said it could have been missed when it was inspected after the new engine was installed. They quoted me $3500 for everything to be repaired. I am quite upset as none of this is my fault. They just had it for a month, they should be covering this as it IS their fault, not mine! I know vehicles and have worked on my own in the past.

      Business Response

      Date: 10/14/2024

      Hi *****,

      Thank you for the note. I believe our team has already followed up with you but wanted to confirm here as well. After further review, we will be covering the serpentine belt and tensioner. If you haven't heard from our service team yet, you should be hearing from them shortly.

       

      Thanks,
      Dorsch Ford ******* Kia

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A 2013 *** X3 (Vin# *****************) was purchased by me in December 2023 for approximately $14,500 plus a 2year, ****** mile 3rd party limited warranty for approximately $2,300 (plus tax and fees).The vehicle thus far, as of 8/21/24, has been in for service and parts four times almost nearly costing the price of the used vehicle (approximately $14,000).Contact was made by myself to the manager, ****, on 08/21/24 who advised, in summary, not verbatim that Dorsch is not responsible and that if I wanted to i could trade the vehicle in and purchase a new one at Dorsch.In other words, Dorsch is offering to sell me a car.My two most recent service bills totaled more than $12,000. Will be uploading.

      Business Response

      Date: 08/23/2024

      Hello ************,

      We are really sorry to hear about the issues with your vehicle. Based on the records we see, it looks like until recently the only work on the vehicle was basic maintenance items (oil change, wipers) and a front USB charging port that we repaired at no cost. With close to 9 months and ****** additional miles on the vehicle (~95k total), the vehicle is out of our dealership's basic warranty for as-is vehicles, that said, the two-year extended warranty purchased from AGWS should provide coverage. I will follow up separately with the contact information of the ************ representative so you can work with them on getting the repairs covered. We are sorry for the inconvenience.

      Thanks.

      Customer Answer

      Date: 08/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The USB port was not fixed at Dorsch expense, please check your work.  I had to split the cost associated with this.  I was not made whole.

      I'm attaching the major invoices associated with the complaint opened.

      Regards,

      ***********************

      Business Response

      Date: 08/26/2024

      Dear ************,

      At this point you will need to work with American ************************** (AGWS) on any concerns about repair reimbursement. The customer support number is  **************.

      Thanks.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday April 11, 2024 I purchased a 2015 **** Explorer and drove the car off of the lot at approximately 6:00 p.m. At approximately 11:00 p.m. the check charging system light came on and by approximately 12:00 a.m. I was stranded - all of the electrical system had shut down and narrowly was able to pull the vehicle off of the road to a close exit and into a gas station parking lot. The next morning, my husband and I were able to jump the vehicle and was able to drive the vehicle back to the dealership (which was roughly 1.5 miles away). Once there, they said it was only the serpentine belt, but knowing the serpentine belt is part of the alternator, my husband and I asked for the alternator to be checked as well. We offered that we would pay for a portion of that cost, but we were told that the alternator was fine. 1.5 months after the serpentine belt was changed, the air conditioner went out, I informed my salesman and he said he would see what he could do for me and said he would get back to me, I still have not heard back from him. On Thursday, August 1, 2024 my check charging system light came back on. I immediately took my car to a mechanics shop (not Dorsch) and was told the alternator was going out. Per my statement above, we had asked Dorsch to check the alternator when they changed the serpentine belt, we were told the alternator was fine. And now the quote we received for both the alternator and air conditioning compressor and clutch is approximately $2,000. The work is not complete so the quote could be more or it could be less. I don't not feel this should be my responsibility as I haven't owned the vehicle for more than 3 months and the alternator was brought to their attention the day after I bought the vehicle and I characterize this problem to the car should be considered to be unsafe as this could have caused an accident.

      Business Response

      Date: 08/09/2024

      Hi ******,

      We are sorry to hear about the issues you are having with the Explorer. Someone from our team will be reaching out shortly to coordinate looking at the vehicle to determine what may be going on.

      Thanks,
      -Dorsch

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I got the car I made a guarantee payment schedule for the 6th and 21st each month. I got behind on my payments but I made a payment arrangement right away with one of the employees that apparently sent up the arrangement wrong and just gave me a 9.00 difference to catch up apparently this was not enough so there for she messed up on how to do a payment arrangement thats not my fault. I was just getting caught up when I talked to an employee on the 21st of July I was informed that I had 2 payments until I was Caught up. so then they call on August 1st and tell me that Im $800 dollars behind. I asked how that happened she said someone moved my locked in payment schedule. Nobody ask if it was ok to move anything in my account. They admitted that it was their fault due to some employee they had. Nobody called to inform me that I was behind until I was almost caught up. I guess one of my payments didnt go through and nobody informed me of that. It could have been fixed the same day. They have no issue calling to tell me Im behind on payments. They failed to communicate what I believe is important information. They let me get 800 dollars behind after I was almost supposedly caught up. I feel that something needs to be done on there part to make this right. Its simply there mess up not mine. It was there employee that messed everything up they need to take responsibility. Im on a tight budget every dollar I have is accounted for. I would like them to fix the issue some how where Im not behind 800 dollars.

      Business Response

      Date: 08/03/2024

      Hello Ms. ***************** you for the note. We reviewed your account details and it does not appear that any changes were made to your payment arrangement or the timing of the scheduled payments coming out. That said, we are happy to continue to work together to get your account caught up.

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2023 *********** when we got it home one of the 2 keys didn't work so we had to take back to have it pair to the car.Second we were out shopping and when we got back in the car it was raining and the windshield was leaking. We had to take it back again, they fixed the windshield but we have a water stain on the liner all along the window and a couple of finger stains now one on the visor and one on the roof liner. I was worried about the backup camera because water had leaked on it and to replace that it could cost up to 4000 to 6000 and they said everything was ok.I paid ***** for the car I asked them if they would give me ***** they said no they could give me *****. Was told ***** would not happen and they walked away. The car had 4000 miles on it and I think the windshield leaked before I bought it. That is alot of money for a leaking windshield and now water stains.I am retired and using my 401k thought I was getting a good car but got a lemon.I just want people to be aware of buying a car I lost 7000 and my customer service experience was very poor. I would not recommend Dorsch Ford to anyone.Thank you very much and God bless you.

      Business Response

      Date: 03/31/2024

      Hi ******,

      I am sorry for the frustrating issue with the windshield leak on the vehicle. Please let us know if you are still having an issue as we haven't heard anything since it was repaired several months ago. If you still are not happy, we are happy to re-appraise the vehicle. Unfortunately we are unable to honor a full refund as the vehicle is now six months old (no longer brand new) and you have already had one purchase refunded shortly after purchase in the past year (pre-owned ********* refunded after a week in August). Please email us at *********************************** to schedule an appraisal if that is an option you would like to pursue. Thanks.

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SUV Has been brought in multiple time since 6 weeks after being bought. Was disclosed as all was ok when bought. The repairs as of now have all been fixed but they are refusing to fix a torque converter under the warranty. Was taken to other shops because of issue and was told multiple times this was the issue and even showed the service writer the paperwork. They then said it was other issues and now is unsafe because of a brake caliper that has now in less than two weeks turned into a full brake job and unsafe after it was previously inspected! This issue is over 6 months old and they refuse to say it is it. We have a warranty that they are refusing to honor. They will not pay the bill if done by another shop because they said it is not an issue. They are nickel and diming everything but the main repair! Even the service writers were laughing at ** as we were talking with the owner who still did nothing to help us and said to not bring it back even for the warranty work! Very unprofessional!

      Business Response

      Date: 12/13/2023

      Hello ****************, 

      Two separate technicians inspected the vehicle and determined that the brake pads and calipers were worn beyond the allowable point and are causing the vibration. Below are the technician notes from the technician that went on the ride with you and the vehicle. Additionally, it was previously recommended at your most recent oil change that the brake pads and rotors would need to be replaced and likely the calipers as well, though these repairs were declined at that time. Brake pads and rotors are normal maintenance items that are not covered under the powertrain warranty.  

      After you became hostile with our advisors and technician, including swearing at the staff in the service drive, we politely asked you to have the maintenance repairs completed elsewhere. Please see the notes from the technician below. 

      VERIFIED THE CUSTOMER'S CONCERN OF VIBRATION WHEN BRAKING. PERFORMED A VISUAL INSPECTION AND FOUND ***** BRAKE PADS ARE WORN BEYOND ALLOWABLE SPECIFICATION, BRAKE ROTORS ARE ALSO HOT SPOTTED AND GROOVED. FURTHER EXAMINATION FOUND THE ***** BRAKE PADS ARE HEAT CRACKED AND ARE HEAT SPOTTED AND ARE NOISY AND ARE WORN BELOW MINIMUM SPECIFICATIONS AND BRAKE ROTORS WARPED, HOT SPOTTED, AND GROOVED

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