ComplaintsforExam One
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied for insurance and a prescription check was done ExamOne. ExamOne provided false information regarding my prescription history. I'm pretty sure this erroneous information was directly responsible for my denial of coverage and need this fixed immediately.Business response
12/13/2023
Mr. *********** insurance carrier placed an order for his prescription history. ExamOne pulls prescription history from various Pharmacy Benefit Manager (PBM) systems and we report what is sent to us by the PBMs from their systems. ************************ will need to engage in the process with the PBMs to correct any information he believes is incorrect. Thank you.Customer response
12/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear .I have reached out to my benefits office and the office said that the information in their system does not reflect what has been put in your report. I need you to remove this false information immediately.
Regards,
*****************************Business response
12/19/2023
I have sent this to our ********************** so they can respond directly to ************************ to help address his concerns. If ************************ does not hear from someone by the middle of next week, please have him reach out to ExamOne or he can reach out to me directly at **************************************** and I will try and help facilitate having someone reach out to him from our **********************. This may take a little time to resolve due to the holidays.Initial Complaint
07/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Waste of time and money! Ive been sick; my doctor ordered a blood draw. I couldnt leave my house so I waited TWO WEEKS for a draw. The night before, 10 minutes before closing (and of course after they stopped answering their phone), they canceled because they were double-booked. So I called the main exam one number. A rude woman named ******* told me I couldnt have a refund because I was canceling within 24 hours of the appointment. Say what, now? She was too preoccupied with covering her own rear than helping me.Theres a reason Exam One barely has a 2-star rating on ****** or Yelp.Business response
07/20/2023
Im sorry to hear that ********************** is upset over rescheduling of her appointment. Unfortunately, with mobile collections, thing do come up that nictitate rescheduling of appointment. Please see below for what happened in this incident.
I apologize as this was an office error. Examiner took coverage at an event in ************* for an 8.5-hour shift. **************** schedule only showed one client at 9 AM. ********** was going to reassign the appointment but was unsuccessful. It was getting close to the end of the day when we heard back from our last possible examiner to take the 9 AM appointment, but she also had another job and was unable to take appointment. When calling client to see if she can do another day this week, we got her voicemail. So, we left a message advising client that she needs to reschedule.
Initial Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i HAVE BEEN TRYING TO FIX THE INCOMIPTENCE OF EXAM ONE AND QUEST DIAGNOSTICSO . i HAVE BEEN GETTING LIED TO FOR THE PAST NMONTH ABOUT LABS, APPOINTMENTS, MEDICAL RECORDS AND JUST BEEN PLAIN LIED TO. i HAVE ASKED FOR MANAGERS NUMEROUS TINES TO JUST BE HUNG UP ON. tO MAKE IRT WOERSE THEY ARE HOLD UP A N OLFD LSDY FROM GETTING HER LIFE INSURANCE. HOW THIS HAS GOMNE IS SAD AND UNMORAL.Business response
03/22/2022
Hello,
My apologies, I thought I had responded to this complaint.
This agent was upset over the amount of time it was taking to obtain medical records from a doctor's ************* I have talked with the agent and his sales manager and the issue has been resolved to their satisfaction.
Thank you
*********************
**********************************************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.