ComplaintsforGnome Games
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid Gnome Games for two booster boxes of trading cards on November 22nd, but upon reading closer, the image did not match the description. The price listed was for a single booster, not for a whole booster box. I called the store and got a full voicemail. I sent a message through their contact us link and did not hear back. I called a store, spoke to an employee again, who said that they would talk to somebody about it, and that they would initiate a refund.I received an invoice the next day for the refund, but the refund never actually went through. I contacted them twice more through the contact us page and still no response. I am now working through the dispute with my credit card company. Two months later, I still have not actually received my refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.