ComplaintsforLamers Bus Lines, Inc.

• Initial Complaint

  09/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bus driver left my 5 year old in the bus TWICE, once returning to her stop and the other they continued the route to go to a HIGH SCHOOL. Staff and Lamers headquarters had NO compassion or urgency to get my 5 year old back to me. This company should be work with small children.

  Business response

  09/19/2023

  According to *********************** policy regarding student transportation, no student ages 6 or younger may be left at a stop without a parent or guardian present. The driver can only release a student at the students bus stop, at a district school, or at the MPS daycare center. In researching this complaint, we spoke with the office manager, school bus office staff and the route driver.

  The driver originally waited at this students stop for 12 minutes without the parent appearing to retrieve the student. So, for the students safety and to comply with district policy, the driver kept the student on the bus and continued to the next part of the route, transporting high school students. It was at this point that the parent started calling and swearing at four different staff members until they were forced to disconnect the call. The parent then threatened violence against the staff members to the manager. The parent was given the opportunity to pick up her child at the drivers second school (King **** ******** The parent did not come to the school.  She was given another opportunity to pick up her child at the drivers third school which she did.

  Lamers Bus Lines acted according to district policy and in the best interest of the childs safety. We endured many profanity-laced calls from the parent and instructed them on how to pick up their child after the parent was not present at the childs designated pick-up location at the drop off time. We believe this complaint should be closed and will not be offering any further response.

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had constant issues with the bus driver picking up and dropping off my child. Particularly with a driver named "***" who tried to drop my 4k student off at the wrong address and then drove around with him for another 30 minutes causing fear and confusion for my child, and then when I asked him why he tried to drop my child off at the wrong address, he screamed at me in front of of my 4k student. Again, when he was supposed to drop my child off he didn't even fully stop the bus and took off before I could open the front door despite the fact that I was early. Seems as though the driver did this out of spite. Both times this has affected my work because I have to clock out and lose money to wait another 30 minutes for the driver to show up.

  Business response

  04/27/2023

  Thank you for sharing your concerns with us. We reviewed your claims with our local ******** manager who provided the following response: Per the school district policy, all 4K kids must be released from the bus to a parent/guardian. So if that person is not visible when the driver makes the stop they can continue on. We keep the student on board for their safety and will try to return later to drop the student. Though the driver you refer to is new to this route, he is an experienced driver who follows procedure. We will not be removing him from the route because of this complaint. 

• Initial Complaint

  09/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I had reserved 2 buses for Packer games with Lamers, Oct 3rd and Nov 28th of 2021. I usually use Badger Bus, but they didn't have a bus for first game so went with Lamers. Every company has different rules, some have contracts some don't, some require payment sooner, some 2 weeks before. I was worried I forgot back in July and sent and email. ******* response is very clear that he would be reminding me when everything was due and NOT TO WORRY. Shocked when I got the emailing cancelling because I didn't pay on time. I immediately called and told ***** that I was suppose to be reminded and said I would pay right now. Huh? No more buses for that day. Fishy?? She asked if I need reminder to pay my bills. WHAT?? Called again next day after finding email explaining it was in writing and Lamers needs to compensate. She said there was nothing she could do. I'm quite sure they can do something to compensate.

  Business response

  09/24/2021

  When **** indicated that she would like to book motorcoaches with us, she was given all of the deadlines and materials, withexplanations of what needed to be returned and when. She had two months to signand return her contract to enter into a transportation agreement with us. Shehad indicated in the same email she references and attached that she would sendin the contracts soon but never did. If she had, then we would have retainedthe bus for her, even if we hadnt received payment, and then sent the reminderto pay for the busing. But she never sent in the contract, never entering intoan agreement with us to provide her with busing. So when the deadline passed,we waited an additional 6 days before releasing the buses. We understand thatMary is upset, and we tried to help her locate transportation through anotherbus company, but were unable. She then notified us that she had found other buscompanies with buses available and demanded that we pay the difference. SinceMary never signed and returned the contract, she did not enter an agreementwith Lamers Bus Lines for transportation. Lamers Bus Lines will not be providingthe bus on Oct. 3 because she failed to return the contract before the deadline.We will also not be providing her with a FREE bus for the game in November. IfMary wishes to retain the bus for the November game, she will need to returnher signed contract and payment by the due date, which she has yet to do.

  Customer response

  09/28/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  Lamers has not addressed the fact that I was told I would be reminded.  BBB and Lamers has email copy.  I need to know exactly what was meant when ***** told me not to worry.  that I would be reminded.  What exactly did that mean???  I did not demand Lamers pay difference in bus, but since it is clearly their responsibility for not reminding me, I thought in good faith, they would do it.  This has not been resolved.  I had a piece of mind knowing I would be reminded when contract and payment was due.  Then I have a fire at my bar, wasn't foremost in my mind......but I didn't need to worry, because Lamers had my back.  All bus compaines are different. I do think Lamers needs to at the very least, address the email stating I would be reminded, but so far refuse to do it.  This was bad business on Lamers part (in my opinion).  Maybe a certified letter to the top......
  
  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩