Business ProfileforTwist Boutique, LLC

2024 3 photos First of all, I have been a loyal customer of Twist since I discovered it when I moved to Wisconsin. It has been a 5 year fantastic relationship, so I thought. I bought a pair of black ****** Overalls. $189.00 price point, for an event last weekend. I was so happy. Cindy was fantastic and was the one that hung them in my dressing room for me to try. I got the overalls out of the bag the day of my event, and I noticed a big stain. it wasn't detectable in the light, but it was there. I messaged Twist. This is where it went south. I received a message that said basically that they weren't stained when I left the store. But to wash the overalls in cold, dry 10 minutes and then hang dry. I did. The stain was obviously a flaw in the fabric. I followed the instructions they gave me and the stain remained. Then the owner Trish called and told me to bring them back and that she herself would remove the stain. she made it very clear that she thought that I was lying. I returned the overalls for her to remove the stain. She couldn't. She said that she called ****** and that they didn't have the overalls in my size. Trish also told me the owner of ****** said that she had never seen this and that they weren't shipped to Twist that way. Indicating again that I was a liar. She apologized for all of the inconvenience. She said that she could discount the overalls for me, or give me a refund. I messaged that I would take the refund and anything else that she could offer for all of the inconvenience. I called today and I am getting a refund. Needless to say that I am mourning the loss of the beautiful products and happy, caring salespeople like Cindy. However, that being said, I cannot continue to shop here after the slap in the face from Trish. She indicated that I was a liar. When I worked in retail, the CUSTOMER always came first and was always right. I will stick with my boutique in ********. Oh and the same jewelry in ******** ** for half the price. Shame on you

We take pride in the service we provide for our customers and the high quality products we bring to the community.We apologized to the customer for the inconvenience. It was never our intent to sell a garment that had a stain on it. We made the recommendation to wash the overalls as a result of being notified there was a very faint stain on the garment and the customer wanted to wear them that night for her event. This wasn't us implying that it was worn, but simply our only hope for potentially removing the stain.I (owner) reached that same day outside of regular business hours, to help the customer and get a better understanding of the stain since it didn't come out after washing. I also tried reaching out to the owner of the clothing company, ******, to find her a new one, since the customer still loved the garment and loved the idea of getting a new one in.I apologized for the inconvenience and wanted to go above and beyond for the client. I offered her the following options: full refund (our policy is normally for in-store credit only) with free shipping back to the store, or a heavy discount on the garment if she wanted to keep it.She declined the discount and free shipping label and requested money back when she brought the garment in the following day. After inspecting the return, the stain was very hard to see in any form of light.Our customer satisfacation is always our top priority and we appreciate all customers that support our small business.Photos are attached ***** - Store Owner