ComplaintsforK Komfort, Inc.

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new furnace from KKomfort on 02/03/2020, from the ***********, ** facility. ******* worked good for first year of 2021. Start of winter season 2022, the flame sensory was having issues (I know this now). 0n 02/04/2022, technician TK from the Grafton facility (per bill) came to service furnace. His words, "This is an easy fix. Just pull this wire from the plug. Rub some metal sandpaper on the wire contact. Put plug back on. Good to go. Easy last customer on a Friday. I am done early. Sorry to have to charge so much for such an easy fix. $147.95." Total time here was less 15 minutes. I had to perform that task 2 more times that winter. On 11/01/2022, technician TK from Grafton performed a furnace cleaning, and check on the same problem he "fixed" on 02/04/2022. Technician TK performed the wire cleaning on the sensory contact, and he said "furnace found no problems other than gas was brought down from 3.7 to 3.5." Charged $167.95. As the winter went on in to the year 2023, I was having to perform the wire cleaning more often. On 04/03/2023, I called KKomfort to request service for this continued problem, and was denied service as I was told "We no longer service your area due to the *********** facility closing". I asked to speak to a manager, and was told "I will have him call you". No call for days. I had two other furnace technicians look at the problem and state, "it is the probably the flame sensor and that part is covered under your warranty through the company that installed the furnace". I finally talked to a manager and the conversation ended with no resolution. Winter was over by then. The recent week of October 16th, I tried again to have KKomfort service this simple and under warranty part. I was denied. Had new company fix problem on 10/18/2023. Charged ****** for labor, not part. Technician SN from ******************* states, "they should have pulled out sensor and checked it. It clearly had dead contact spots per voltage test, that's just lazy."

  Customer response

  12/11/2023

  I am seeking a total of ******. The total of the three bills mentioned in my first complaint. The furnace just had the annual cleaning by the same company that fixed the problem. The tech stated and it is on the bill, "adjusted the gas pressure, it was not running at the correct." So more evidence that KKomfort technicians and the company might be running a scam with this part.

  

  Business response

  12/12/2023

  Flame sensor cleaning is a part of a regular maintenance and is not covered under warranty. The regular price for a service call is $129.95 plus tax and the flame sensor cleaning is a separate charge. I reviewed the complaint several times and confused with the reasoning as to why we have to pay for it. ** was from the area, I am not sure why the client keeps saying that he was from Grafton. K Komfort no longer operates in ***********, so we don't come out to the local calls anymore. Parts warranty can be fulfilled by any contractor it doesn't have to be the installing contractor. Labor warranty is no longer available for this installation. We suggest client to perform regular maintenance on the furnace as required by the manufacturer to avoid emergency service calls with the flame sensor.

  Customer response

  12/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed.

  I was present for all the service calls and watched the technicians the entire time they were performing their service calls. ** did clean the top part of the sensor rod, but he did not perform ANY other service on 2/4/22. He was here for 15 minutes. It took him longer to get he furnace cover off, where most of the 15 minutes were spent. The sensor rod should have been taken out and checked on a voltage meter to see if it was malfunctionioning. He did not do it on 2/4/22 or even on 11/1/22, when I was still complaining about the same issue he said he fixed on 2/4/22.  *************** comes, replaces the sensor and all the furnace problems are fixed. I have records that I have been doing the regular service,  annually, and changing the filter every month, as suggested by Kkomfort. 

  
  Regards,
  
  ***********************

• Initial Complaint

  05/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Incident occured 5/18/21. We hired K Komfort to install a range hood vent. During install, their workers damaged our ceiling in the kitchen, living room, and created a small hole in the kitchen wall. The living room received two large cracks spanning approximately 2 ft x 4 ft. The large hole in the kitchen was approximately 2 ft x 1.5 ft. The small hole in the wall was about 2 inches in circumference. The same day they said someone would come out to repair the damage so we wrote them a check for 1,760. They left without giving us a receipt/invoice. We called and inquired about the repair and were told a 3rd party would come to complete the repair. They instead sent an employee who "knows" how to do drywall. He added mud to parts of the cracks and patched the holes. But he didn't finish the job. He told us to do the rest and left. We put a stop payment to the check because the damage isn't repaired yet. They threatened with a lien on our home.

  

  Business response

  06/01/2021

  We acknowledge that while we were installing a range hood vent in Ms. ****’s home, we did create a hole in the ceiling of her kitchen.  Upon completion of the job Ms. **** called our office multiple times stating she wanted the ceiling repaired as soon as possible.  We contacted several drywall vendors and none of them were available for several weeks.  We sent one of subcontractors who has experience doing professional drywall to repair the ceiling.  Ms. ****’s husband was home while our contractor was there doing the work.  After the work had been completed Ms. **** called our office to say the repair we did was not satisfactory and that there were additional cracks in the ceiling she thought we would fix.  We do not know if these cracks are even a result of K Komfort working in her home.  Ms. **** spoke with ****** **** from K Komfort and he explained that if she wanted another company to come take a look at the repair it was going to take a couple weeks.  Ms. **** stated she would put a stop payment on the check payment from our originally work.  At that time Mr. **** stated that if we do not receive payment for our work that was done we would start the process of placing a lien on the property.

  Customer response

  06/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ****** the project manager and his assistant who completed the work acknowledged and took pictures of the damages that resulted from the project. He informed us that all of the damages would be repaired. We are surprised that as a respectful business you would even deny the damages caused by your employee. We called several times without anyone ever returning our phone calls. When you repairman cam he didn’t finish the job. We put a stop payment on our check because your employee told us we had to finish the repairs. Eventually we got in contact with ****** **** and he informed us that he would call us back with an update to the situation. It’s been nearly two weeks without word from K Komfort until today when we received a Lien Notice. We’re very disappointed in how K Komfort has treated us and the situation. This whole process has been extremely stressful and we thought as people who fix homes, you’d understand that leaving a home in worse shape than when you started would not be acceptable. We never signed a contract or received a copy of the contract and we never received a copy of the invoice after completion of the project. We are more than willing to pay for the project, but have lost all trust in your business due to the way we’ve been treated. The attached pictures speak louder than words. Please repair our home.
  
  Regards,
  
  *** ****
  
  Regards,
  
  *** ****

  

  Business response

  06/17/2021

  We want to get this resolved and are offering 2 solutions.
  1) Pay your outstanding invoice of $1760, and we will hire another drywall contractor to come back to do the repairs. Please be aware they are scheduling several weeks if not months out.
  2) Pay your outstanding invoice of $1760, and find a contractor of your choice to repair the drywall. We must receive a repair estimate prior to any work being done and we would need to approve it before the work is done, and then we would pay that contractor.

  Customer response

  07/06/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Our case has been resolved with K Komfort. Thank you for your help in this matter.
  
  
  Regards,
  
  *** ****

  
  

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