ComplaintsforPostnet Postal & Business Svc
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Complaint Details
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Initial Complaint
08/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a lot from ********* auction in Nov. 2020 for which PostNet is the recommended shipper. I paid Over $600 for shipping by PostNet. I have gotten multiple emails and promised deliveries, yet still do not have my merchandise for which I paid $135. Today I informed them I was notifying appropriate authorities and got an email stating some money had been refunded. However, I also was told this back in May and no restitution was made. At this juncture, there is no credit showing on my credit card. I will be glad to print and forward all communications upon request.Thank you for your assistance in this matter.Business response
08/26/2021
See attached that includes:
I honestly lost track of time and failed to follow up in the beginning of June. I received
an ugly email from the customer on August 19th letting me know that item was not
delivered and she requested a refund. I immediately refunded her the full $600 she paid
for packaging and shipping.
I am currently trying to contact the carrier to retrieve the item so that it can be returned to
the auction company which at that time it will be up to them to refund the purchase price
of $135 for the item.
I am not aware why the customer claims she did not receive the refund as I refunded her
immediately once I knew the item was still not delivered. She should check her records
again closely.
It is unfortunate for all parties that she bought an auction item clearly difficult to ship to
such a remote and not accessible area during the winter coupled with poor reception not
allowing good communication to all parties.
Please feel free to contact me if you have any other questions regarding this situation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.