ComplaintsforPESI, Inc.

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Initial Complaint
09/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I emailed PESI on 6/2/2024asking to have my physical address removed from their database due to up to 10 mailers I receive from them monthly. I received a response with instructions on how to remove my address on my web portal. I proceeded.I continued receiving mailers at the same rate and followed up with an email to them requesting the immediate removal of my physical address from their database on 8/1/2024. I received an email confirming that my address should be removed from our system within ***** hours. A additional line puzzled me: Please note that we print our brochures ****** days ahead of time, so you may receive some additional brochures after being removed from our mailing list.I do not want mail from this company and have asked twice now. At this point, they are harassing, disturbing, and printed mailers simply do not need to be sent.
Business response
09/03/2024
Good Morning,
I do see that this address was removed from our mail list on 8/1/2024. We do print ****** days in advance, so it's likely you will receive additional flyers, they will slow down and then stop completely. Unfortunately there is not a way to prevent these mailers that have already been printed from being mailed as they are in a large mail/sort warehouse.
Thank you.
Customer response
09/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I opted out of mailers on the PESI website in June 2024. All mailers need to cease immediately.

Regards,

*******************
Business response
09/03/2024
We do print ****** days in advance, so it's likely you will receive additional flyers, they will slow down and then stop completely. Unfortunately there is not a way to prevent these mailers that have already been printed from being mailed as they are in a large mail/sort warehouse.
Initial Complaint
08/23/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I requested to be removed from Pesi.Com's mailing list last year after receiving numerous promotional mailers. I began receiving them again--4 in the past 2 weeks alone. I want to be permanently deleted from Pesi's mailing list which seems impossible to achieve.
Business response
08/23/2024
Good Afternoon,
It appears that the address that was removed from the mailing list previously was a PO Box. We will remove your street address from our mailing list moving forward. Please note, we pre-print our brochures ****** days ahead of time, so it will take some time for the mailings to completely stop.
Thank you,
PESI
Initial Complaint
08/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Pesi will not stop spamming me with multiple fliers each week! I have requested them to stop multiple times with my name exactly as written on these fliers (not even my current name). The requests have been made in the past and more recently since December 2023. It says the fliers will stop within ****** days. They have NOT stopped and receiving several fliers per week is ridiculous. I have also requested them to stop in April 2024 and they refuse to respect my wishes. I WANT THIS TO STOP NOW.
Business response
09/03/2024
Good Morning,
It appears that the address and name entered for mail removal did not match what was on file exactly and unfortunately was not successfully removed. All iterations of the address and name have now been removed from any new mailers that are being printed. Please note that we print ****** days in advance so it's likely you will receive additional mailers, however this will slow and then stop completely.
Thank you.
Customer response
09/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I made several attempts to be removed with my former name (name they have on file) exactly as printed as the mailers, including with the mailing code printed on the fliers. The instructions to be removed indicate to type the name exactly as it appears, and I did that multiple times. I do not believe PESI when they claim this was done incorrectly, and this is just prolonging the process to be removed.

Regards,

***********************
Business response
09/04/2024
All iterations of the address and name have now been removed from any new mailers that are being printed. Please note that we print ****** days in advance so it's likely you will receive additional mailers, however this will slow and then stop completely.
Initial Complaint
03/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In the past 12 months I've officially filed complaints through PESI customer service over 4x, though email and through phone. I've asked them to stop sending me mail because they send excessive mailers that I receive every few days. They've said they would stop sending me mail and it would take up to 90 days. They've told me this each time I've filed a complaint and asked them to stop. It's been literally more than 8-12 months later. I shouldn't have to ask a company more than once to stop mailing me. It's considered harassment and spam. I've attached a recent email I've sent to the company and proof they're still spamming me. Notice I've made phone calls to them since around October 2023 or even earlier than that.
Business response
04/01/2024
I do see that the brochure suppression was requested on October 5, 2023, however the name listed on the brochure does not match (first name listed as *********). Unfortunately due to the mismatch, our system does not recognize it as being the same with the different name. We will remove this name as well from the mailing list, however it's likely there are brochures already printed and in the postal stream, so it will take a while before they completely stop. Thank you.
Initial Complaint
02/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
April 11, 2023 date of purchase. Ive reached out to this company requesting a refund twice. Policy states one year after purchase you can request a refund. They are not honoring their own policy. I was never able to log in or find the site. Consistent problems with the information coming through. I needed to complete CEUs so I took another course with a different company. I will not take another course with Pesi or psychotherapy networker or whichever one it is.
Business response
02/08/2024
Good Morning,
That is correct, PESI accepts returns within one year per our return policy (found here: *****************************************************************************). The purchase was made in 2020 which is outside of that one year time frame. While we are unable to offer a refund to your credit card as it is several years outside of that return window, we would be happy to issue a credit towards a future purchase via gift card. I can see that you have been able to log into your account (last date was 2/3/2024) and have also been signing up for our free programs and have purchased the ** for one of them, which is accessible the same way that the purchased item is accessed.
Our customer support is happy to assist if you would like that gift option. We can be reached Mon-Fri, 6:30am-6pm central time at: ************.
Thank you,
PESI
Initial Complaint
11/21/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have called and emailed and used the online forms for this business multiple times over the past 2 years to tell them that we DO NOT want to recieve their mailing anymore, and that the people listed DO NOT live at this address. Each time I am assured that they are removing the names from the lists. I make sure to send the mailings back too with the address crossed out and a big Return To Sender listed on there just to make it absolutely clear. They will not stop. They have not stopped. This is not the first BBB complaint I have had to file. I know most people just add it to the trash but it's not right that they don't stop when you ask them to. PESI is a scummy company.
Business response
11/27/2023
We apologize for the additional mailings. As our mail files look at both the name and the address to match, it appears that your name and address were suppressed from future mailings, but not other names that *** have been sent to that address. Our mail team has removed any and all names and mailings from future prints. Again, we apologize that you were still receiving mail from PESI. These will slow down and then completely stop.
Customer response
11/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Another worthless promise from the people at PESI. I've made BBB complaints before. I've used their online portal 20 times now maybe more. I've sat on hold FOREVER waiting to talk to someone who assured me, with wonderful customer service skills, that it was going to stop. I know all the nonsense about "Well we already printed and mailed a bunch of our garbage so we can't just stop mailing it to you immediately, our business model isn't built to do that." (this is not an adequate response either imo). I've had too many empty promises from them. I don't accept this. I don't accept their mailing. I don't accept their apologies, I don't accept their lack of follow through.
They stay alive as a business by mass mailing this c*** Fine. But when someone says stop you should respect that. Their systems are not built to respect that. It is fundamentally nonconsensual that way. This is a small thing, but I'm sick of pretending it shouldn't matter. I will keep escalating this every time they send something and I will make sure to negatively review them elsewhere as well. This is small, but as a matter of principle they should be responsive. This wouldn't be acceptable in other industries, in other media, with other kinds of content. I would honestly seek a restraining order if an individual was calling or mailing me this much without respecting my wishes.

Regards,

*******************************
Business response
11/28/2023
We apologize for the additional mailings. As our mail files look at both the name and the address to match, it appears that your name and address were suppressed from future mailings, but not other names that *** have been sent to that address. Our mail team has removed any and all names and mailings from future prints. Again, we apologize that you were still receiving mail from PESI. These will slow down and then completely stop.
Unfortunately there is not a way to prevent mailings going out that have already been printed and are in a mail warehouse.
Customer response
11/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The success or failure of this intervention cannot be measured within the time boundaries of the BBB's complaint resolution process. Their business model then effectively cheapens the BBB by association. I'll remind you this isn't the first BBB complaint I've had to file.

Regards,

*******************************
Initial Complaint
10/02/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I keep getting mailings from **** **** I've called and emailed them at least 4 times. I want the mailings to stop. ***************************************************************************
Business response
10/04/2023
It appears the address entered to suppress was a PO Box address which was suppressed from mailings on 5/1/23. The mailer which you attached has a street address. We have removed this street address from the mailing list, however we print ****** days in advance, so it's likely you have additional brochures that will be mailed from a mailing warehouse during this time before stopping completely. Thank you.
Initial Complaint
06/01/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
PESi continues to send me copious amounts of junk mail by postal service. I contacted them nearly a year ago snd they said their mail is already prepackaged and give it a few months. I contacted them again after 4 months and 8 months and now I cannot reach them. They continue to send unwanted mail that piles up if not checked daily that causes lots of concern for us. Please ask them to stop mailing me.
Business response
06/05/2023
Thank you for your message. I do see your request to discontinue mailings in September of last year to the address listed in the complaint. If there are any differences in the mailing address, the system does not flag it to suppress it from being mailed. I will work with our mail marketing team to find any/all iterations of your address and remove them from the mailing system. Thank you.
Customer response
06/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
05/17/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company informed me that if i took their Autism course I would become "Certified Autism Spectrum Disorder Clinical Specialist Intensive Training (ASDCS)" certified. I paid $218.49 for the course and successfully completed it within one week (long before it expired). After I completed the course and inquired about certification, **** informed that I did not have the qualifications and that they would not certify me.They lied to me and stole my money. I want and deserve a full refund. They wasted my time and took my hard earned money.
Business response
06/09/2023
In our advertising, we state that certification standards apply and prior to purchasing, we listed all of the requirements needed to become certified. Your purchase was refunded in full on 5/23/23 per your request.
Customer response
06/20/2023
Issue resolved. Refund from business provided. Thank you.
**********************;
Initial Complaint
04/17/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a *****************************, a Bachelor's in Social Work and a Masters in School Counseling. In ******** the counselor license is the Masters Degree. There isn't a school counseling specific license. I spent 400 dollars on two certifications to use in school counseling. I sat 15 hours and certified the **************** certification. I uploaded the completion cert and sent them official university transcripts that serve as proof of the Masters Degree in school counseling. I emailed them as well. I was told by email that I don't qualify because my counseling masters isn't good. Again, it serves as the counseling required in ******** for school counseling.
Business response
05/23/2023
We have issued a full refund on 5/2/23 for the two PESI courses purchased as you were not able to receive certification per the eligibility outlined at www.evergreencertifications.com. We apologize for any inconvenience.

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