Customer ReviewsforEwald's Venus Ford, LLC

This is a long story but I’ll keep it short. Recently purchased a new F150 Roush, (my second one from Ewald). In my agreement Ewald was going to switch out my wheels from my old Roush to my new. In this process their highly skilled service department destroyed all four wheels and crushed my center caps. Brought it to my salesmen attention. Offered to have the wheels fixed, sent a company out who informed me the damage was so bad they had to strip all 4 wheels and power coat then again. Keep in mind they were flawless when Ewald touched them. I was not okay with this and asked for replacements. Was denied. Asked for new center caps, I had to provide the part number to them 2 times, was told they were ordered two times and as of today have yet to see them. I have been lied to non stop. For someone who has been a loyal Ewald customer and has purchased 2 very expensive trucks I would expect better service, honestly and integrity. I have yet to see any of this. They got my money and could care less about any correction that was clearly self inflicted by them. Take your money elsewhere

Always treated me right, good customer service! They have always addressed any issues.

On 12/17 I brought my car in for a simple emissions test. The technician must have just gotten done with an oil change and didn't change his gloves before he moved my car into the emissions bay 10 feet away. In the process of doing so he left large, oily, dark stained hand prints (like full "high five" sized hand prints) on the white leather door panel, center console, steering wheel, shift knob, and worst on the white leather seat that will not come off and must be replaced. If it was easily cleaned off it would be comical how much of a mess the technician made while moving a car literally 10 feet. I have called Ewald 3 times per week since, with no reply. I have left several messages for Eric E**** and Jerome W*** (even asking the receptionist to leave a written note on his desk). The only time I got in touch with anyone was on Jan. 12th when I asked the receptionist to physically go find someone who could help. I then spoke with the service manager, Mike, who seemed willing to remedy the problem asked me to email him photos of the damage, which I did, and never heard back despite leaving two more messages. A month later, dozens of phone calls, voicemails, hand notes, an email, and zero interest in even returning my calls.

Sold me a lemon **** Focus. Keeps sending me mailers after multiple requests to stop.