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Business Profile

Online Education

Mbition Learn Real Estate

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took the real estate pre license course with **********************. I finished both courses and only had to take the exam. I took the fundamentals exam and passed. I was scheduled to take the real estate practice exam online on Wednesday September 28th at 7pm. I showed up on time. The ******* went through all of my information but each time they tried to take me to the exam, it would not work. It said that I had already taken the exam on Monday September 26th at 7am for 49 seconds and did not answer a single question. It was obviously an error, since the only way to take the exam is to have it proctored either online or in person, and I did neither of those until I attempted to take it on the 28th. Five different proctors tried to help me and none of them could resolve it. I tried to call Mbition while this was happening but it was after hours and they were closed.I contacted Mbition and asked what I could do. The course expired September 30th. There were no other times to take the exam again, so there was nothing that could be done. Since it was to no of fault of my own that the exam could not be completed, I asked for a refund. They denied me a refund. I then asked for the supervisors information. I contacted her several times both via email and by phone and it was not until I called the ** shop, that she finally contacted me back via email. ******* denied me a refund. I then asked if I could get some type of certificate showing that I at least completed the course material that was required so that I could take the state exam elsewhere. That question was completely ignored, even though I asked multiple times. Now she is just entirely ignoring my emails and calls (they are going straight to voicemail every time I call her direct line). All I want is my money back, since I could not complete the course I worked so hard on due to a glitch stating I took the exam when I had not done so. I can't get a refund of my time, but I can at the very least get a refund of my money.

    Business Response

    Date: 10/04/2022

    Hello,

     

    This course has been retired and no completions are approved for credit after 9/30. Messaging was sent to you beginning in May about this deadline.  However, I am happy to offer enrollment in the new course through our parent company, The ** Shop, free of charge.  Please let me know if you would like this option and I'm happy to email you the information. 

    Unfortunately, with the 9/30 deadline, came more student calls. I apologize for the longer waiting periods for our team to get back to you and resolve this issue. It is my understanding that you were offered a $50 refund at that time.

     

    Please let me know if you would like the new course, free, added for you. 

    Thanks!

Mbition Learn Real Estate is NOT a BBB Accredited Business.

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