Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So back in March National Management had acquired the apartment complex that I have been living in so when I went to pay my rent for the month it had gotten returned to my account the first time so I submitted another payment and three days later that one had been returned by this point I had incurred a late fee because my payment had been returned contacted the landlord and was told they were taking care of the issue because it was a glitch in the system on the app. Second week of April I submitted another payment including the late fee and that had been returned as well. By the middle of April I received a phone call from my landlord stating I needed to pay rent or I was being given a 5 day eviction notice. I ended up going to ******* and submitting a ********* for the payment and now the app wont let me even add my bank account information on the app so I am stuck having to go to ******* and pay a extra service fee every month just to pay my rent. I have emailed and called my landlord since and cant even get a response out of him a he is just ignoring. But has the audacity to send me a lease renewal that charges me more per month when I cant even get an explanation or a credit for for the late fees that I had incurred because of the company issue of returning my payment I would just like a credit of some sort for the hassle that it has created for me as well as the fact that I have willingly paid a late fee that was none of my own doing and to get an explanation as to why my landlord has been so difficult to work with. .

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My door k*** was axed off in the beginning of November. This led me to find out my door is made out of paper like pieces of wood and styrofoam inside, this door is nowhere near secure enough to hold back any thing I put in a complaint to replace the door 5 months ago when this happened. I've talked to the building manager twice since then and the landlord only once. Both of them refuse my calls both of them refused my text they don't reply to my voicemails nothing for 5 months I had someone try to break in the other day I called both of them nothing from either one of them. They replaced a faucet I put no work order in for. And nothing for the door I put a dresser in front of it at night to feel a little safer.

  Business Response

  Date: 05/06/2025

  Hello, 

   

  National Management LLC only processes the rents and the pays the bills for the property. We do not perform and of the tenant communication, tenant relations, leasing or maintenance duties at this property from the complaint. The owners who the tenant to should reach out to regarding the complaint are:

  ****** ****** - ************ *******************************

  ***** ********** - ************ *******************************

   

  Thank you

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease to rent an apartment with National Management LLC. After moving in, I was extremely affected by second hand cigarette smoke. Because the tenant below me was allowed to smoke in the building. It made my apartment smell strongly of cigarette smoke. I would wake up coughing every morning because the cigarette smell came through my vents in every room. Most of my belongings smelled like I smoked myself. My doctor wrote a letter to National Management confirming this was affecting my health to get me released from my lease. National Management did not rent out my apartment for four months after I moved out to a healthier environment. National Management is now charging me $3150.90 for the months I did not live there including advertisement fee and late fees. This apartment was not safe for anyone. Maintenance denied that locks were broken. And for that reason one entry door did not lock. Many other unsafe and unhealthy reasons I could not stay for the rest of my lease. Now they have turned my bill over to Finance System of *************** I am a single 65 year old female needing to retire. I cannot afford to pay this big amount of money. And being my age I could not live in an apartment that was full of second hand smoke. I do have the letter from my doctor yet. And items that I ziplocked to prove how strong the cigarette smell was.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********************** in Feb 2021. This property was owned by a KJB Management. The apartment was rented to me and my sister in less that perfect condition. Unclean. Noting the microwave was cracked, dishwasher was not of use/showed mold and smelled of mold and the living room blinds were dry rotted that would break on touching. The property manager stated they would replace the blinds but never did. They would not turn with the wand but we purchased new slats and added them to the dry rotted areas and moved on. We washed dishes by hand and did no use the dishwasher during out time here (for the past 3 years.) We were also provided with a garage door opener that was not up to par as the button needed to be pushed hard or twice to open the garage. The manager was less than helpful upon request.National Management dba National Development ************************** purchased the property more than a year ago. We recently chose to vacate the premises due to repeated rent increased going to $900 to $1500 in less than 3 years. We had the property cleaned and took photos and videos as proof. The company still kept our full deposit & attempted to charge $66 over the deposit. They attempted to charge for nitpicked cleaning items that would be known as "normal wear and tear" which cannot be charged according to Wisconsin law.Charges we agree to include damage to a door and a water bill balance. They "claim" to have replaced the dishwasher, garage remote, and living room blinds and have charged us though they were provided to us that way by the previous property owner. This was not our damage.The company lied to police about their name when attempting to serve them disrupting a possible attempt at a court case. They refused the service and stated one of their alternate company names. Address and name are correct as stated on bill. We are requesting the $500 sec dep balance due to us for these items that were provided in dilapidated condition upon leasing.

  Business Response

  Date: 10/07/2024

  We are working though the Complaint's concerns about the charges on her security deposit. We had a conversation after she moved out of the apartment regarding her concerns. We disagree from her on what ordinary normal wear and tear is. To sort this out we will be attending court later this month. Hopefully there will be an outcome we are both happy with. 

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/5/24 an employee of the roofing company they hired fell through my ceiling, leaving a giant hole and fiber glass insulation covering the bedroom. 4/8/24 the hole was patched up. As agreed, the carpet would be cleaned as well as everything that was touched with fiber glass would be replaced. It has been 28 days now and there has been no proof of the carpet being cleaned nor any compensation for what needs to be replaced. The room has been blocked off and I'm sleeping in the living room as fiber glass is very toxic and could potentially have contaminated everything in the room. I have called on numerous occasions(no answer) and when I made an in person visit the manager stated "The contractor needs to pay us before we can compensate you" I have been fully patient and understanding that accidents happen but 28 days is a very long time to be waiting. Not to mention the removal of all the contaminated furniture and delivery of the replacement at my expense.

  Business Response

  Date: 05/24/2024

  Hello BBB, 

   

  The damage to the Tenants' (*******************************) unit was caused by a contractor he hired to perform the work for a new roof. A few weeks after the incident happened we were unable to get the contractor to resolve the issue in a timely manner. So we will handle that between the contractor and us. While we were working with the Tenant we complied a list of damages to be approx. $499. We issued Tenant a credit on his rent for $599 ($100 more than the damages to end this in a satisfactory manner. We also had professional carpet cleaners clean his flooring free of charge. 

   

  Attached is an email chain with the Tenant. 

   

  We are looking forward to a continued positive relationship with the tenant. 

   

  Thank you 

• Initial Complaint

  Date:01/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at the landings in ****** for two years. The walls were never painted before I moved in. The building was sold to National management one and a half years after I lived there. They are trying to charge me for painting the apartment which for one thing was normal wear and tear and the other it was not freshly painted when I moved in. They are also trying to charge me for screws in the wall which were also there when I moved in. I have tried to reach out to them by emails and phone calls to both National management and the property manager without any return emails or calls. I want my security deposit returned. There was no excessive damage to the walls or the proof.

  Business Response

  Date: 01/29/2024

  Dear BBB, 

   

  National Management has returned the $500 security deposit and resolved the issue. The check was mailed no later than 1/25/24 to *********************. There was no move-in paperwork provided from pervious owner regarding the condition of the unit which showcased the interior damage was from *********************. Upon continued discussions and photo exchanges with ********************* we were able to determine his statements were correct. We have paid his security deposit back, and understand his concern. 

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment in ******, **. ****************************************************************************. I took pictures and sent them to the Landlord in the beginning to show any issues with the apartment. I still have time dated pictures on my phone. The apartment was in the exact same condition when we left. We moved the fridge to clean under and stove, cleaned the windows - every single thing on the check list was perfect. Nobody will answer any of my calls regarding the $1400 security deposit. I put my address to have mail forwarded immediately. I also returned all the keys to the office as instructed and he even asked for my new address. I did everything I was supposed to do. I'm a branch manager at a bank for almost 23 ************ never seen business like this. I never received any letter within 21 days or any letter at all as to why they kept my security deposit. Nobody will return any voicemails, emails, nothing. I'm being treated like garbage. The pictures attached are from 9-17-21 at approximately 4:12 PM on my phone. I emailed them on the apt app and did receive an answer from the apt manager so they were received. It won't let me attach all of them. We even made sure all bulbs were replaced when we left.

  Business Response

  Date: 03/08/2023

  Good Afternoon, 

   

  We are currently short staffed. We will be back to this complaint with our response by end of business Friday March 17th 2023. 

   

  Thank you for your patience.