ComplaintsforSchlossmann Dodge City Chrysler Jeep RAM Fiat
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Complaint Details
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Initial Complaint
08/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 5/17/2021 I had an oil change at Schlossmanns. I called in advance as I had two free oil changes that were given to me when I bought the car. I purposely asked when I made the appointment if they had a record of the free oil change and was told they did. The reason I inquired is that when I tried to claim a free oil change on a previous visit I was told they had no record of the free oil change. So on 5/17/2021 I had expectations to get a free oil change. Except when I get there I was told the free oil changes had expired. No mention was ever made to me about the oil changes expiring. I discussed with the service manager and was told the best they could do is charge me $50. Since I needed an oil change I paid the $50 but contacted management later via email. In a responding email they restated the oil change offer expired. I never had anything in writing about the oil changes. Until then expiration never came up. I feel disappointed and cheated, especially after Covid.Business response
09/07/2021
-----Original Message-----
From: ************************************** <************************************>
Sent: Monday, August 30, 2021 9:08am
To: "*********************" <*************************************>
Subject: BBB case 157780638
****,
Case #******** was resolved. Dodge City will reimburse the customer $50 and give the customer 3 years worth of oil changes. The customer is satisfied.
Best regards,
*****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.