ComplaintsforRausch Sturm LLP

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Initial Complaint
04/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a settlement agreement set up with this company and once I made the final payment they refused and continue to refuse to mark my collections as paid on my credit report and are threatening me to pay the rest of the account. They also files a lawsuit which was dismissed in court by a judge, I have the letter to prove it.
Business response
04/18/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Ive reached out to this company over 5 times and I received no call back. All they do is run you around.

Regards,

*******************************
Business response
04/19/2024
Thank you for the opportunity to respond to the above-referenced complaint. We feel this rejection is premature.The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Its been 3 weeks since I first called this company. I have called 6x over the course of those weeks and have been told someone will reach back out and you never do, so now Im done with this. Remove the collections like you people originally told me you would.

Regards,

*******************************
Business response
04/22/2024
Thank you for the opportunity to respond to the above-referenced complaint. We feel this rejection is premature.The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
its been over a month, and theres still not a single word from you.

Regards,

*******************************
Business response
04/25/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm has spoken directly to *******************************. The Firm has no additional information that can be provided through this forum. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Rausch Sturm refuses to return phone calls and blatantly lies to your face.

Regards,

*******************************
Business response
04/26/2024
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP rejects ************************ latest rejection as this is inaccurate. As previously stated, the Firm has spoken directly to *******************************. The Firm has no additional information that can be provided through this forum. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Rausch sturm is a a bunch of liars and crooks who take advantage of people. They will blatantly lie to your face, dont ever pay them.

Regards,

*******************************
Initial Complaint
04/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to ensure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency ******)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Accounts 1.Amex, Account #: **************** - This account is being reported inaccurately, please remove this from my credit report immediately.2.Amex, Account #: **************** - This account is being reported inaccurately, please remove this from my credit report immediately.
Business response
04/16/2024
Thank you for the opportunity to respond to ************************* complaint. We are unable to identify the accounts which are the subject of this complaint. We welcome *********************** to reach out to us directly to resolve this matter. Additionally, please note that the Firm does not furnish data to credit bureaus. This is a public forum, and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The burden of proof falls on the collection agency not the consumer (me) . l find it concerning that Rausch Sturm LLP collections is not complying with legal requests.
I request Rausch Sturm LLP collection agency provide proof they sent debt validation, as is my legal right. If Rausch Sturm LLP collections cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with the **** and the FTC.

Regards,

***********************
Business response
04/22/2024
Thank you for the opportunity to respond to ************************* complaint. Please note that this is a duplicate complaint.We are unable to identify the accounts which are the subject of this complaint.We welcome *********************** to reach out to us directly to resolve this matter.Additionally, please note that the Firm does not furnish data to credit bureaus. This is a public forum, and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Business response
04/22/2024
Thank you for the opportunity to respond to ************************* complaint. We apologize for any inconvenience this may have caused; however, as previously stated, the Firm is unable to identify the accounts which are the subject of this complaint. We welcome *********************** to reach out to us directly to resolve this matter. Additionally, please note that the Firm does not furnish data to credit bureaus. This is a public forum, and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Customer response
04/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Ive attached the name and addresses of the company who has been calling me constantly. I demand a correction to my credit report and this account be removed, please.

Regards,

***********************
Business response
04/25/2024
Thank you for the opportunity to respond to ************************* complaint. Unfortunately, the Firm has no additional information that can be provided through this forum. This is a public forum, and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Initial Complaint
04/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Regarding RSIEH File #******* I was court ordered to pay $1507.98 with monthly payments of $125.66 beginning January 30, 2020 with final payment of $125.72 on December 30, 2020. In the court documents dated December 9, 2019 it was stated that "Upon confirmation of Defendants completion of the above payment terms, Plaintiff shall file with the Court the appropriate satisfaction of judgment and provide Defendant(s) with a copy of said filing(s)." As of today 4/11/2024 the satisfaction of judgement has not been filed with the court. The City Clerk of court has reached out to Rausch and Sturm to receive a copy, I have reached out and my lawyer has also reached out. They are refusing to provide any of us with a copy of these documents. It is affecting my life because as a result of divorce I am required to refinance my home and put it solely in my name and have my ex-husbands name removed. Once the house is refinanced I will be able to sell it. Because I do not have a copy of this judgement on file I have had to reschedule my closing twice. I live in another state and this is affecting both my personal and work life because I am paying a mortgage on a house that I no longer live in and I am having to request time off from work for the closing dates that are scheduled only to have to cancel and reschedule due to not having this paperwork.
Business response
04/15/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Customer response
04/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had to involve my lawyer to resolve this issue but I just want to be done with this business once and for all.

Regards,

*******************************
Initial Complaint
04/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A past debt was transferred to rausch ***** filing number ******* collection of *******. I arranged a payment plan of ****** on 11/30/24 on their online site. It was supposed to be an automated payment but apparently it was deemed only a one time payment. On 3//15/24 I received a letter from the sheriff of stutsman county demanding payment on this debt. I immediately called customer service and arranged and reset up our ****** A month payment plan for the 15th of each month. As of today i have been unable to access my account details online: I get an errror message claiming no online access due to the status of my account. I have called repeatedly asking for access and they claim it should be working but they dont know why. I refuse to pay a debt that I cannot see transparently online. I was told on march 16th it would be restored by 30 days. It has now been almost 90 days. **************** is rude and will not take responsibility to fix this. They did not even have a record of my 2nd call. I have made a total of 3 calls. I have even threatened to revoke my automatic monthly payment authorization if my online access to my account is not restored. The rep stated, thats your prerogative I am willing to pay this debt but I demand access to transparent viewing of and payment of my account online as is offered on their website and billing statements.
Business response
04/17/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ***********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.
Initial Complaint
03/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The nature of the dispute is I don't know this company: Rausch, Strum, Israel, Enerson @ ************** charged off my sons Guardian Account that has my name attached to it. I dont make any transactions on the account except giving my son money from my SSDI check. The card my son uses has his name on it, not mine and they had no right messing with my son's account. This happened on Thursday, March 21st, 2024.
Business response
04/01/2024
Thank you for the opportunity to respond to *************************** complaint. We will be preparing a specific response which will be delivered to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Initial Complaint
02/27/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ****************************** LLC, I do not have a contract with Rausch Sturm LLP. They did not provide me with the original contract as requested.
Business response
03/05/2024
Thank you for the opportunity to respond to **************** complaint. We will be preparing a specific response which will be delivered to *********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Initial Complaint
02/21/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello, this is my second time filing a complaint against this business. I have nothing to do with this business or whatever they are calling about and told them as such. Yet they are repeatedly calling me to the point of harassment. I told them to remove my data, name, and number from their database and they have yet to do so. *****************************, Compliance Attorney, responded to my last complaint saying the number will be in the firm's "do not call" database. However, I just received another call this morning. Please actually remove my number *************) + data; thank you.
Business response
02/27/2024
Thank you for the opportunity to respond to ******************** complaint. The Firm notes that this is a different telephone number than previously provided. The Firm will also place this provided phone number into the Firms do not call database.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Customer response
02/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
02/14/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *************** I do not have a contract with Rausch Sturm LLP, and they did not provide me with the original contact as I requested.
Business response
02/20/2024
Thank you for the opportunity to respond to ********************************* complaint. We will be preparing a specific response which will be delivered to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Customer response
02/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*******************************
Customer response
02/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with the response.

Regards,

*******************************
Customer response
02/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*******************************
Customer response
02/26/2024
Rausch Strum LLP hasn't provided me with the original contract or made any contact to resolve the problem. I want this removed from my credit report.
Initial Complaint
02/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have nothing to do with this business or whatever they are calling about and told them as such. Yet they are repeatedly calling me to the point of harassment. I told them to remove my data, name, and number from their database and they have yet to do so.
Business response
02/05/2024
Thank you for the opportunity to respond to ******************** complaint. The Firm will place her provided phone number into the Firms do not call database.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Initial Complaint
01/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My account was garnished but evidence shows that the debt collector was at fault. They failed to debit my account in July, 2022 but the funds were available. But I received no correspondence from them at that time. They continued debiting my account until the last payment in August, 2023. I requested a refund of all monies garnished minus the $275 that I know they are owed. I am not getting a satisfactory reply from. I received this email from *****************************: ****, If you are able to make up the $275 payment from July 2022, we are happy to close down the file as paid and release the garnishment.Thank you, *****************************????, Manager - Collections *********************************************************** ************ I replied with the following: Good Evening ********************** The $275 of which you mention was taken from my account along with additional charges for legal fees.The problem is not the $275 but the fact that my account was frozen not because of my error but your company's error. Your company failed to execute the transaction. A simple email to me could have resolved this matter. Pure arrogance has cost me more than $275 leaving my bank account negative and my rent left unpaid. I did not receive any notification of this garnishment until 8 days later via regular mail. I am requesting a return of all monies minus the $275 which your company should have debited in July, 2022 where you can see from the statement the funds were available. ******************* The document titled "DOC011624" is what I received 8 days after the garnishment. I had no prior notice. This could have been resolved with a phone call.The document titled "Docs For DSK" is the contract I signed, and statements of the ***********, the final debit and the where clearly they made an error and did not take the money.
Business response
01/23/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.

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