106 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jose Luis L
1 star04/06/2024
I'm a small business owner. I've been utilizing their credit/debit card terminal (Clover). They did not deposit the sales from 4 days of work. I called customer service to report the issue after the 4th day. I thought maybe they would process the transactions later, as I think their system glitched or something. After two "tickets" and a ridiculous amount of hours over the phone, they sent a letter for me to sign "accepting full liability for and agree to indemnify Fiserv and its affiliates for all chargebacks, fees, and other expenses associated with the request to Fiserv... to special process the transactions." Does this mean that I made a mistake and have to PAY them for it? It's been more than a month and I'm still waiting for them to solve this issue and deposit my hard earned money into my account soon. I will be filling a complaint with my local consumer protection office if this issue is not solved promptly. I just wanted BBB and all small business owners to be aware of this business' practices.Review from Connor F
1 star04/03/2024
About to call my attorney on this company, they terminated my merchant in November and have been holding over $17,000 since then, everytime i call into the company (if im able to get someone on the phone) they transfer me to the broker who set up the merchant account saying they have my funds which makes zero sense when I spoke to them and they told me my funds would be released in 60 days (from November) its now april and havent heard from them or received my funds. Would NEVER do business with them or recommend this company to process payments for anyone or any business. Complete scam of a company. Gladly reach out to my Fiserv
Fiserv, Inc. Response
04/16/2024
********************,
We have received your complaint through the BBB portal and are working on a resolution. We will respond to the complaint through the portal.
Thank You, Fiserv
Review from Sheri K
1 star04/02/2024
This company is ridiculous. I waiting on the phone for almost 45 minutes because I made a payment that did not make it to the company it is supposed to go to through my back. Then I get someone and you can't hear them. There is so much background noise. Then he can't help me with MY account because a payment went through my husbands name, which is on MY account. I ask to speak with a supervisor and I was told that they would get back to me within 24-48 hours. I am not sure if my call was recorded or not, but DANG. That was the most awful company on so many levels.Fiserv, Inc. Response
04/04/2024
Thank you for bringing your concerns to our attention. In order to research your concerns, we require the following information;Service account number -Financial Institution used for Bill *** -***ment date, amount, and merchant name Please send the information to *********************************** and reference case ******** in the subject line.Review from Gerald D
1 star03/29/2024
If there is a company in the US that needs to be put under legal jurisdiction, FiServ is the number one to be prosecuted and jailed. Their storm trooper imperialistic attitude is beyond any possible polite description. They decide WITHOUT informing either the client or even the bank what is right or wrong. Perhaps, they should work in ****** with the *** or in *****. I want to stay polite, hence I stop here what I have to say. ******************Fiserv, Inc. Response
04/04/2024
Thank you for bringing your concerns to our attention. In order to research your concerns, we need additional information. Please send your merchant number (MID), business information and/or any other details to ************************************ Please reference case ******** in the subject line.Review from Samuel M
2 stars03/29/2024
-1000 stars: Closed my account and gave no reason why. Sent a letter with a number to call back to reactivate. It takes 10 minutes to route through the phone system and then no one ever answers. Ug, I finally got through. Once I got someone to talk to she seemed ok and helped me out.Fiserv, Inc. Response
04/04/2024
Thank you for bringing your concerns to our attention. In order to research your concerns, please send your Merchant Number (MID), business information and/or other details on the product you are referring to. Please mention case ******** in the subject line and send to ************************************Review from Hector G
1 star03/26/2024
They are subcontracted to provide automatic bill payment services for ************ In 30 years as a *************** customer I have never dealt with a less professional organization. Confronted with a problem, I waited on hold for over an hour for someone to pick up their "customer service" line. Instead of trying to resolve my problem -- which they created -- they acted like a collection agency, demanding reimbursement for funds that they were not authorized to pay from one of my accounts.They acted arbitrarily, with no notification. I had to have a ****** employee locate the paper trail on the issue. When I notified them I was not going to "reimburse" them for paying the same invoice twice, they turned off access to my bill pay service. Even ****** could not reactivate it. I have never experienced a subcontractor interfering with the contracting company that you are the customer of.Overall, my impression was that they operate similar to a criminal racket. They take money from your account, don't tell you what they did with it and then extort payment by keeping you from paying your other bills. Because of this experience, I am contacting ****** executives to demand they diump these guys.Fiserv, Inc. Response
03/27/2024
**************,
Thank you for letting us know of the stated issue. In order for us to research what happened we would need additional information to locate you BillPay account. Please email your name, address and BillPay account to ************************************ Reference case number 12788997.
Thank You, Fiserv
Review from Emily H
1 star03/14/2024
Beware! If you ever have to call them, make sure you get the name of the person and where they are located. I had a claim that was NEVER filed, inaccurate information and I had to start all over from scratch a week later when I went to follow up and NOTHING was done. To transfer my call, it took over 3 minutes on hold. By the time I got to someone I needed to speak with, I was on the phone for over 10 minutes. All the responses are SO SCRIPTED, you can barely have a conversation with anyone to get to the point. If you have the ability to not use them, do so. If you cannot, get all the information you can, (claim number, dispute number, name of the person you are speaking with and where they are located). After they did not do their job, I asked for my claim to be expedited and they said NO. Avoid using them at all costs. Also, when I asked them to spell the name of the company, they put me on hold and would not provide any information.Fiserv, Inc. Response
03/15/2024
************,
Thank you for reaching out with the stated concerns. We would be happy to assist if you could provide additional information on your account and what we can do help.
Please email your name, business name, account, merchant or lease number to ************************************ along with a summary of how we can assist. Reference case number 12753559.
Thank You, Fiserv
Review from Chad M
1 star02/06/2024
Horrible company completely unethical Do not use this company to process your credit cards they are not working for you. They do not have your best interest in mind. They will commit and are complicit in credit card fraud They will knowingly without hesitation Interrupt your business financially they do not care They will violate their merchant service agreement, and two seconds flat There are lots of other companies that processed credit cards. Their employees are rude and hostile. Affiliates are Falmouth and threatening Also, they seem to mostly deal with Clover machines are unreliable and faulty. At least the ones I was getting. Clover seems to be Fiserv and vice versa even though they say it’s two separate companies Both serve and Clover have terrible customer service they lack in every department from customer service to Charge Back. You can’t get any information out of anybody they mislead you every chance they get. Dishonest, if you disagree, then the threats and defamation start I only wish I could post some of their emails on here Not to mention the only contract in the United States that is valid is a contract from Fiserve or Clover This company will cost you more money by 10 AM on a Monday then you would lose if you didn’t take credit cards as payment options I have dealt with these people for almost 5 years. Do not sign another contract with him. Trust me they’ll sign it for you. Do yourself a favor if you’re a small business or a large business or a medium size business these people have no scruples at all. I have never had a good experience with them being new to business. I did not realize how easy it was to find a better company, they sell your information on the Internet. I guarantee it since I parted ways with them almost the day of I receiving hundreds of calls from processing companies, loan companies, tool, manufactures and any other vendor who they could sell my companies information to. I get regular calls from trash companies evenFiserv, Inc. Response
02/12/2024
******************,
We have been trying to work with you to resolve the issues you are having. We have been unable to locate any calls in which our agents were threatening to you. However, as we have requested, if you can send the recordings that you have we would be happy to review and verify if this is in fact a Fiserv agent.
You account is in collections for valid processing fees owed. As a courtesy, we have waived the collection fee.
Our company never sells a merchant information to third party companies.
Thank You,
Fiserv
Review from Chengguo L
1 star02/05/2024
One ?? star is way too much for clover company. They are very nice when you were signing the contract but after that they never care about your business and never answer the phone ??. They always had issues on most restaurants busy time which is Friday and Saturday. I called the support division it let me take a least 3 hours some times more. You think about that, for restaurant workers on Friday and Saturday nights just call for ******* hours, are you guys kidding me? I just had 4year contract last month. What can I do so I only can do is wrote a review dont let other business owners use this company (clover).Fiserv, Inc. Response
02/07/2024
********,
We apologize that you have had difficulty when calling for assistance. If you still need assistance we would be happy to help.
Please email your merchant number, business name, contact information and how we can help to ************************************ Please reference case number 12658756.
Thank You,
Fiserv
Review from Barbara G
1 star02/03/2024
This is the absolute worst company I have ever worked with. It's been nothing but frustration for us as a small business who was forced to move to this company (whatever it is FiServ? CardPointe? CardConnect? BluePay?) by our new CRM platform (Nimble - avoid at all costs - owned by ****************** We worked previously with ******. Very archaic - but it worked. Not so with this platform where no one will even admit to working for a particular company and the customer service doesn't even exist. Even though we could see transactions going through, they stopped funding our account and didn't notify us. There is a reason that you see a one star rating here - and that's really because you can't rate it a zero. There are so many issues - but a funny one is that I'm getting a dummy report every week from FiServ addressed by name in the email to some random person and literally after talking to multiple people there, they can't figure out where it's coming from or how to turn it off so they said "ignore it". That's a laughable example among many more serious ones - but provides a good overview of what you will be dealing with you if you sign up with them.Fiserv, Inc. Response
02/05/2024
********************,
We apologize you have not gotten the assistance you need on your account. Please email your merchant number, business name, and a copy of the report you are receiving to ***********************************.
We would be able to review any funding issue you are having and stop the unwanted reports. Please reference case number 12653132.
Thank You,
Fiserv
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.