Complaints

This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv, Inc.

  19615 Russell Rd Kent, WA 98032-1115

• 

  Fiserv, Inc.

  301 Main St Lewiston, ID 83501-1819

• 

  Fiserv, Inc.

  PO Box 1010 Oklahoma City, OK 73101-1010

• 

  Fiserv, Inc.

  4400 Westown Pkwy Ste 200 Wdm, IA 50266-6756

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Payment gateway account has been red flagged by Fiserv for my contractor trying to open the website outside **. For the same we are now not able to start the business. We are also not allowed to approach another payment company to process our business payments. We have been trying to reach the company through the mail id we have but no proper response and things are being delayed.

  Business Response

  Date: 07/25/2025

  Thank you for bringing your concerns to our attention regarding your merchant account. Our records indicate the account was closed by risk for due to newly boarded with the true IP located in a foreign country, excessive decline authorizations, and all keyed sales when signed for 80% card present sales. As a result, the account will remain closed and cannot be reinstated. While we understand this was not the answer you were seeking it is final. However, if you have any questions or concerns related to this matter please contact customer service at **************.
  
  Thank you,
  Fiserv

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently attempted to sign up for online bill pay through my bank for the first time, due to a new creditor requiring payment through this method. However, during the enrollment process, I received an error code "*****" instructing me to contact Fiserv.I contacted Fiserv, who then referred me back to my bank. After speaking with multiple representatives from my bank, they confirmed that I have never previously enrolled in or used bill pay services. To ensure clarity, a representative from my bank connected directly with Fiserv while I remained on the call. Fiserv again confirmed that no bill pay account had ever been activated in my name.I was then asked whether my personal information had ever been compromised. I explained that my information may have been part of prior data breaches involving T-Mobile and ***** which I had been notified about. While there were a few inaccurate addresses associated with my name (likely as a result of these breaches), I have not been notified of any unauthorized accounts being opened in my name.Despite all of this, Fiserv is refusing to open a new bill pay account for me, with no clear explanation provided. Both my bank and Fiserv acknowledge that I have never previously used this service and yet, I am being denied access to it.This situation is extremely frustrating and confusing. I simply want access to bill pay, a standard financial service, and cannot understand why I am being blocked when there is no record of misuse or prior enrollment.I am requesting assistance in resolving this issue so that I can proceed with enrolling in bill pay and fulfill my financial obligations.Thank you for your time and support.

  Business Response

  Date: 07/28/2025

  Thank you for bringing your concerns to our attention regarding the issues you are experiencing with *******. We have located a cancelled **** Bill *** profile and that funds are owed from a payment back in 2005. There was a payment scheduled to *************************** for $333.21 from account ending in 9113 on December 1, 2004. Fiserv attempted to debit account ending in 9113 it retuned as R01 (NSF). Multiple letters would've been sent to the address on the Bill*** profile and email notifications.
  
  Thank you,
  Fiserv

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Fiserv after a bank employee referred me. I was happy with ****** who I have been with for year with no chargebacks but thought this would expand my business. my client did a total of four transactions, two were paid but two were held by Fiserv and they said it would not be released until an assessment on july 4th. I had to borrow money from ****** to take care of my cllient's order while waiting on Fiserv to do the service I signed up for and pay me my money. the last employee told me it was mailed out on July 2nd and will get to me in 3-4 weeks. when i checked the back office portal, it did not show this information and i feel i have been lied to and just another waiting game. **** company does not have any respect for consumers and gives the worst service and tries to scam your money and there is not much one can do unless you bring forth a lawsuit.

  Business Response

  Date: 07/18/2025

  To better assist with the resolution of this matter please reply with your Merchant Number or the associated Lease Number. Upon receipt we will be able to assist with the resolution of your stated concerns.

  Thank you,

  Fiserv

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and here is the information that they requested. My merchant ID is ************ 
  
  Regards,
  
  ****** *****

  Business Response

  Date: 07/24/2025

  Thank you for replying with your merchant account number. Our records indicate $15,949.02 was released from the reserve balance and issued as a check on July 2, 2025. You should expect to receive those funds within 10 - 14 business days. While we believe this resolves your concerns, nevertheless, do not hesitate to contact customer service at **************. 

  Thank you 

  Fiserv

  Customer Answer

  Date: 07/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner based in *******. My business uses Card connect, a merchant service credit card platform of Fiserv. Card Connect has withheld my payments for the past one week. These payments are due to me within 24 hours of the batch settlement. They are being unfair to me and are purposely harassing me. Without informing me, they have been quietly holding on to my money. I find this unethical and this has hampered my cash flow to run the business. I have already lodged a request to release the payment on their portal but have not heard back from them.

  Business Response

  Date: 07/18/2025

  Thank you for bringing your concerns to our attention. CardConnect's records indicate the $7,738.27 was submitted for funding on July 16, 2025. We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.
  
  Thank you,
  Fiserv

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/27/2025 I had multiple card transactions from customers order that are being held by ********************/******************** Merchant Services The total amount of money that is being held by Fiserv/Clover Merchant Services: $11,455.94 This business committed to provide my business online credit card processing service Unclear reasons why the merchant is holding my money even though *** provided all of the necessary information they have requested. The merchant has not tried to resolve the problem, in fact, they have lied and sent contradicting information regarding their written agreement.

  Business Response

  Date: 07/18/2025

  Thank you for bringing your concern our attention. The account was placed into review and funds held due to the inability to validate merchant. Due to the inability to validate the activity, funds were secured and would be held for at least 90 days in the reserve balance before being considered for a possible release. Please call customer service at ************** after 90 days has lapsed.

  Thank you,

  Fiserv

  
  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a painting for $110,000. The customer wanted to pay in payments of $15,000.00 The last 2 payments Fiserv held and will not release the last $30,000.00 Its been 9 weeks they have held my money!!!We answered their 30 questions, the customer was called and said yes to all charges. They are now lying and saying they will not release the money unless they hear from But, they set a day and time, we wait by the phone, no call!!! Its been 9 weeks of this, please help. We were advised to get an attorney and *** but I dont have the time. They wrote us and said the case is closed, they still have our money!!! Help!

  Business Response

  Date: 07/09/2025

   ****** provided an update: Update on merchant contact. A supervisor was able to speak with both ****** and ***** on July 3, 2025, around 1PM. The call lasted a little over an hour in which the supervisor discussed communication attempts and Risk concerns on large, split, keyed sales which the account did not have a history of processing. The supervisor provided clarity around keying sales and risk involved. ****** did not have a device to swipe/chip sales and will look into that. The merchant provided clarity around the business, only artwork payments are processed through this account; they usually take ACH or wire payments which is why activity is sporadic. Future processing projection were provided with delivery time frames. In closing the supervisor advised of the release of funds ($30,000) which you can expect to see within 2 business days. Adjustments were also made to the account to allow for higher volume if needed. While we believe this resolves your concerns, nevertheless, do no hesitate to contact customer ******************** at **************.
   
   Thank you,
   Fiserv

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company put a hold on my card without informing me and asked me to prove who I was by sending my information to Fiserv via Money Network. Did that. They suddenly just close my account! I am getting SSDI via this bank and they have now just made payments bounce and my disability check not deposited. Its all the money I have. They allegedly sent me a check for the balance of my account and here we are, two months later and I still have not received my money. THEY closed my account. THEY did not communicate with me whatsoever. THEY are still holding my money and Im freaking out. Rent is due in two days and here I sit. Calls, emails, have proven fruitless.

  Business Response

  Date: 07/01/2025

  Thank you for bringing your concerns to our attention. Check ********** has been mailed to the address we have on file for you on June 13, 2025, for Amount $4751.33. Please allow 10 - 14 business days from that date to receive the check. If you do not have the check by the end of day July 3, 2025, please either reply to this BBB complaint or contact Money Network at ************** and we can issue a new check with tracking.
  
  Thank you,
  Fiserv

  Customer Answer

  Date: 07/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2025, my business, The *************, processed a legitimate customer transaction totaling $25,000 via ********** for spa equipment, skincare, and business education. The clients payment was authorized and completed. However, the funds were never released to my business **************************** later advised that the transaction exceeded our processing threshold and instructed us to refund the customer. We complied and refunded the full $25,000, assuming our reserve would be cleared or adjusted. Despite this, our account shows a $10,583.26 discrepancy, and those funds have not been released or accounted for in deposit summaries.Additionally, the processing fees taken (nearly $1,985.53) were retained despite the refund. Clover and Fiserv have continued to charge service fees and hold back funds, even though the transaction was reversed.We have documentation showing:Deposits received totaling far less than processed sales A clear reserve discrepancy Repeated unfulfilled promises of funds being released soonThis has caused serious financial hardship for our small business, interrupted payroll, and created distrust with our clients. I have reached out multiple times with no clear resolution.

  Business Response

  Date: 06/17/2025

  Thank you for bringing your concerns to our attention. Our records indicate that the $25,000 was refunded on June 2, 2025, back to the card issuer. Regarding the held funds in your reserve balance, our records indicate that $13,261.98 was released on June 13, 2025. which you should've received. While we believe this resolves the concerns for this matter, if you have any additional questions or concerns, please do not hesitate to contact customer service at **************.

  Thank you,

  Fiserv

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased the register system approximately in the beginning of January. I run a minority small business which was going well at first. Unfortunately, my business is not thriving as expected due to the new immigration laws causing my business to be impacted. I am at the point where I will be needing to close my business. I called the company, let them know all this information and that I need to return the system and cancel my contract because I can no longer afford to continue paying for the system. I would prefer to return it and not have any effects on my credit, not ending on bad terms with the company. When I called to let them know and see what my options can be. They let me know that my only two options are to return the system and pay them approximately $3800 or continue paying for 36 months and returning the system as soon as possible. I let them know that I physically cannot afford that. The representative cut me off and let me know that there are no other options because I signed a contract. Options that are totally ridiculous, because I am letting them know that I can no longer afford this system and I am closing down everything. The company told me there is nothing else for them to do, that since I signed the contract which I understand, I have to pay them for the system even if I return it. I only used the register system for about 2-3 months, it is in great condition. Please advise me of my next steps and what I can do with my situation.

  Business Response

  Date: 06/30/2025

  Thank you for bringing your concerns regarding the request to return the equipment. If you wish to keep the equipment a buyout cost would be $3,680.90. If you wish to return the equipment the buyout cost would be $3,284.72. Please see attached Merchant Processing Agreement for your records and review. Please contact ********** Global Leasing at ************** to discuss your options. 

  
  Thank you,
  Fiserv

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My business has not thrived as well as I had planned for it to. I need to cut off the majority of my expenses in order to not close down officially. The unit is in great condition and will be returned in the condition that it was sent to me. I can no longer afford this and cannot afford to make the buyout payment. I understand that there was a contract signed but as a small business, I cannot afford it and I would rather resolve the issue in a decent manner. As a big company that thrives in "helping small businesses" I would hope that there would be better options for us minority small businesses when we go under. My company has been affected drastically by the new immigrations laws and changes due to the fact that the majority of my clients are immigrants. Due to their fear, I have no longer been able to serve them and bring my business back to where it was. 
  
  I would like to resolve this matter by returning the system and cancelling our contract on good terms.

  
  Regards,
  
  ******* *******

  Business Response

  Date: 07/07/2025

  Dear ******* *******,

  We do understand your concerns and are sorry to hear you are going through a hardship. Please reach out to ********** Global Leasing at the phone number provided. They will be able to work with you on payment plans to assist. 

   

  Thank You, 

  Fiserv

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14th I filed a dispute with my bank Neighbors ********************, and they out source their disputes to a third party named fiserv. The disputes were ****** transactions for a car I was buying, and the lady basically scammed me. ****** told me to file a dispute with my bank, and they would send my funds back to my bank promptly. My dispute case numbers are ********, 46805561, 46805580. My bank has put each transaction in chargeback status, meaning they sent a chargeback to the merchant, which is ******, and heres the problem. ****** shows they have responded to each case, accepted liability and issued a refund. ****** also shows, that the cases were won in my favor. Here's the thing, ****** doesnt get to decide who wins, the Processor does, therefore ****** is just reflecting the information that was passed to them. The issue is, Fiserv claims to have no knowledge of ******'s response, ****** issuing a refund, ****** Accepting liability, nothing. How is that even Possible ? I have also filed an *** complaint against ******, and ****** proved to the *** that they have responded to the chargebacks and issued a refund as early as May 2nd, for case # ******** for $600, yet fiserv had me wait 45 days to receive the refund claiming ****** never responded to the chargeback. Yet the *** has verified ****** definitely did. My other 2 cases, I have proof that ****** shows it was won in my favor on May 28, May 29, June 6th, and so on. Yet Fiserv claims to have no knowledge of this information. Now that the *** has verified that ****** did in fact respond to the chargeback cases, that only means Fiserv is missing the information and having a miscommunication somewhere. If necessary, im willing to file an FTC report against Fiserv and let them review any negligence on their end, because ****** has verified they did respond to the chargeback disputes by Fiserv, yet Fiserv is claiming to have no knowledge of that, which is holding my refund up.

  Business Response

  Date: 06/30/2025

  Thank you for bringing your concerns to our attention. We are investigating the concerns and will provide a response shortly.

  Thank you,

  Fiserv

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [My bank as well as the 3rd party agencies Ive contacted (BBB, CFPB, and FTC are awaiting a response. As noted above from Fiservs response, they will be researching and contacting me after they do research. Which I am waiting for the response. Until the response for this has been completed. It is my position that from the research Ive done, Fiserv is not updating their system to reflect the responses given by the merchants, which were conveyed through pulse network and ***** Which both Pulse Network and **** say they shared those responses to Fiserv. Yet Fiserv did not and has not at this time, shared that information with my bank. Which spells gross negligence 
  
  Regards,
  
  ***** ****

  Business Response

  Date: 07/10/2025

  Thank you for bringing your concerns to our attention. We are currently investigating your concerns. If you have any questions or concern while we are completing our investigation please dial the number on the back of your debit card.
  

  Thank you,
  Fiserv