ComplaintsforIV Media Inc.
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Complaint Details
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Initial Complaint
10/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a pair of pants online. They were very misrepresented from the description and picture. I had a return label; however, I did not want to pay any shipping costs as I did not receive what I thought I was ordering. I called **************** and the automated voice indicated a 155 minute wait. Please note, there were enumerable questions asked prior to getting to this line. Other options were for purchasing, checking on order and return status, etc. After eliminating all options logic indicates that those who had to wait were primarily for complaints. I redialed and pressed a different option and got someone immediately. I explained my issue and was told that, since I had changed my mind, I would have to pay shipping. For the second time I emphasized that the product was grossly misrepresented. The **************** person robotically informed me that I would have to pay the return shipping. I asked to speak to a Supervisor; I was told that there were no supervisors. I asked to whom she reported; there was no substantive response. I asked if I could be transferred to the US; she indicated that she was unable to do so. After going around in circles, I gave up.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.