ComplaintsforBrodhead Chevrolet Pontiac Buick
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Complaint Details
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Initial Complaint
01/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Several months ago I bought a used car from Brodhead Chevrolet. At some point in the transaction the "finance manage" spoke to me and said I was getting a "powertrain warranty" and I believe at first he said it was included but later said it would cost $900. He also said there was a $175 charge for new license plates, and when I told him I'd kept the plates from my old car he said he'd they'd pay buy check for the amount. It wasn't until now that I've realized even if they did refund me the proper amount, which they didn't, I'd still be paying interest on it through my financing. About three weeks ago I got a check in the mail for $116 with no explanation where that amount came from. I had gone back to the dealer three or four times to try and get my money back on both these amounts. I didn't feel a powertrain warranty was worth paying for. The finance guy told me all I had to do if I wanted to cancel it was call the company, which I had, and they told me only the dealer could cancel it. When I went back to try and get it canceled, a different finance guy said it was included for free. But of course when I looked at my sales paperwork there was a $900 charge listed as "Other." Each time I went back to get this done I was stonewalled and got nowhere. Finally I've had the time to sit down and file a complaint with the BBB.Business response
02/05/2024
We reached out to the customer and it seems there was miscommunication about the products purchased. We cancelled the product and processed the refund.
*****************************
Brodhead Chevrolet
Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a 2013 Chrysler town and country. Had squeaky breaks took it in. Replac** rotors but put old pads back on. Breaks still squeak** been there 3 times over 2 years and now they are telling me it’s not under warranty and I have to pay another deductible.Business response
08/25/2021
We would like to set up a time when we can correct the problem for Mr. ******. I have call** and left a message with Mr. ****** to schedule a time when we can rectify the situation.
Thanks
******* *******
General Manager
Brodhead Chevrolet Buick
608-897-2166
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.