ComplaintsforTown & Country Sanitation Inc.
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Complaint Details
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Initial Complaint
08/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We called many places to get quotes for a dumpster for a home renovation we were doing we went with town and country because that quoted us a cost of $450 plus $50 for the 1 dump we needed. When we called to get it dumped they told us it would be another $450 not the $50 we were quoted instead of trying to resolve this they were rude on the phone to us and refused to even work with us I would have went with another company if I knew they weren't give I got us a real quote or that they would be rude and now we can't even finish our renovation project and our house is half tore apartBusiness response
08/05/2021
This customer clearly misunderstood what she was told. There is not a company out there that would do unlimited dumps on a dumpster. This was a customer that was trying to get something for nothing. All customers are told the same thing as our policy is the same in every area that we cover. The following statement was told: "The 14 yard roll-off container is $450.00 per fill. This includes the delivery, removal and disposal. All prices are based on a 2 week time period. Anything over 2 weeks we charge a $50 per weekly charge. All payments are due in full in advance or upon delivery."
The following items are not allowed in the dumpster:
Appliances
Tires
Electronics
Yard Waste
Batteries
Oil/oil filters
Asbestos
Ashes
PaintThank you for giving us the opportunity to respond.
Town & Country Sanitation Inc
Customer response
08/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
That is tha exact same thing they tried to tell me over the phone however I was told the same quote 3 times over the in 3 different calls to them as well as the driver saying it was $50 to dump it as well I had 2 other witnesses hearing the driver say the price to one of them was even going to use them for their own project until they found out the trouble we was having now they aren’t going to use them and are telling their friends not to use them I have a feeling this will never be resolved they quoted us wrong and don’t want to admit that they made a mistake since they aren’t going to honor their quote I can at least get it out there that they are not a good business to work with
Regards,
********* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.