Customer ReviewsforABT Water Management

Not very happy with this Water Company. This company charges WWWAAAAAYYYYY to much for Water it's ridiculous ?? 2 people in the home and water bill EVERY month is way too much. I don't think they know what the heck they are doing.

Thank you for reaching out to ABT through our Better Business Bureau page with your concerns. ABT is a private billing company. Your local utility provides water to your community through a main meter that feeds it. This utility then bills the community owner for every residents total usage. Usually, ABT mirrors the rates set by this utility for stick built homes. We then charge based on usage using data from utility-grade water meters installed under each individual home. These meters transmit updates to our server every day. So each home pays the local rate (or, as is the case for your community at the owner's request, below the local rate) only for the water they use. This is the fairest utility billing method available and its the one we always recommend. So we're billing you for usage with the same quality water meter the local utility uses at or below the same rate said utility would bill you were you living in a stick built home.

I live in a mobile home park in Sheboygan Falls. It seems like everybody that lives out here has been getting estimated bills for years. There is a group of us that have had identical bills for the last 4 months. Anywhere from 1 to 4 people per household how can that be I don't use as much water as my neighbors with two boys. Every time we call ABT water they give us nothing but smoke. In our park manager does not really know what is going on. Do we need water meters if so are they working or should we call our Sheboygan Falls utilities and get them involved. This is just crazy

Thank you for reaching out to ABT through our Better Business Bureau page with your concerns. The water meter system at your community was installed just over 12 years ago. The batteries in the meter registers are designed to last about 10 years, so theyre gradually beginning to fail. Once a battery dies, its no longer able to transmit updated readings to our server, so were forced to estimate the readings based on each homes historical usage. I can confirm were in talks with the community owner on installing a new water meter system, but until thats done we have no choice but to continue estimations. We fully understand your frustration and will resolve the matter as soon as we receive the green light to do so.

Horrible readings! I think they depend on people not understanding the meter reads. Plus the fact that tenents don't get the bill, it's up to our park manager to add it on to our rent. It's illegal to not give tenents the water bill when requested, So pretty soon several of us will be in court with an attorney who took us pro-bono. Trying to talk with ABT is useless.

Thank you for taking the time to post your concern to our Better Business Bureau page. ABT installed utility grade water meters at your community at the request of the owner back in 2020. The meters meet or exceed all AWWA standards. They automatically transmit their usage back to ABT and are updated in our system twice a day. As far as billing issues, I cant speak to that since we dont produce water bills for your community. The community owner uses the usage data we collect to perform their own billing. However, if you or your attorney have any questions or concerns regarding your usage, please feel free to contact ABTs customer service. Our representatives would be happy to go over it in detail.

This company charges for estimate billing. Then when you don't use the estimated amount, they charge you again for the amount of water that you did not use in the first estimate, and this goes on, so you may pay for the same (estimated water 3X). So instead of 1x, you get to pay for your water 3x, what a service.

Thank you for taking the time to post your concern to our Better Business Bureau page. Whenever were not able to get a true read from a water meter at the time we produce a bill, we estimate the meters usage for the month. This is a common practice that is performed by utility billing companies throughout the country. Its something that our billing system does automatically based upon your individual meters historical usage. When the issue is eventually fixed and were able to get true reads again, we compare that latest reading against the amount of the estimate. Estimations are almost never 100% accurate, so we usually end up issuing a credit or debit to the account for the difference on the following months bill. In your particular case, the system estimated your bill higher than your actual usage, so you received a larger water bill during the estimated period. The system then corrected itself and credited you the difference on your most recent water bill. I assure you that youre not being billed for your usage more than once. Please feel free to contact customer service at ******************** if you have any other questions or concerns.

**** to **** in July ******* for **** gallons **** to **** in August ******* for **** gallons I have not even used the **** gallons yet. I saw no credit {$} amount on my bill for this period. The multiplier had a (- sign); but there was no minus sign carried to any of the dollar amounts. I have called the number several times and got no satisfactory answer. This is simple math; I would advise others on this type of billing to keep watching their bills.

Your company was contracted by the mobile home court where I live. I received the first bill in the mail on 2/14/23 with a due date of 2/20/23. If not paid by 2/20/23, you will be charged a $15 fee and allow 5 or 10 days for the post office to deliver your payment. Did not even get 5 days to mail the payment.

Thank you for taking the time to post your concern to our Better Business Bureau page. This appears to have been an issue for several residents in your community. We discussed it with the community owner who gave us the go ahead to waive the late fees for all residents this cycle. We appreciate you bringing this matter to our attention.