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Complaint Details
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Initial Complaint
06/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased Luxury Vinyl Flooring from House of Flooring in June 2019.We have yellow stains on parts of the flooring throughout the back door entry wich goes into our garage that has cement on ground. I contacted the owner of House of Flooring and he came over and took pictures. He said he would get a hold of EARTHWERKS that is the name of the company that makes the Luxury vinyl. A few days later I get a copy of a warranty highlighted that the stains on the floor came because of a chemical reaction from having a asphalt driveway!I come through my garage for one thing. We were never told when they came here to measure our floors and seen that we had a asphalt driveway that EARTHWERKS product has a chemical reaction with black top driveways!! I feel that EARTHWERKS or House of Flooring should replace my flooring for FREE.I think it is the glue.It could of been bad cause it's in the main walk ways only. If indeed it was from driveway it would be all over.stand behind product!Customer response
06/24/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We can close my complaint on EARTHWERKS and House of Flooring, they are going to settle with me. Thank youRegards,
**** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.