ComplaintsforWalters Buildings
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
i have reached out to them several times about issues with the building regarding the fading of the roof metal and the deterioration of the gutters. They have promised me numerus times that they will be out to fix the problem and never show up. I have even reached out to the president of the company with no response. I feel they are trying to postpone this until the warranty runs out. i even had a pressure washing *** come out at my expense and it still would not come clean. the building looks bad and we are trying to run a wedding and event center which is not acceptable to customers. This is no way to run a company. Thanks you for your helpBusiness response
04/19/2022
Our apologies to **************** for the delay.
As we have communicated to him, his concerns are covered by Walters Buildings outstanding warranty and we have a signed agreement to perform the work for him at no cost dated 6/28/2021. Unfortunately, we have a large backlog of projects under contract that need to be completed before we move on to ******************** project. Like many contractors, we are dealing with staffing shortages and supply chain issues and are caring for our customer in the order of their contract date.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.