Customer ReviewsforBassett Home Heating Inc

Great communication, ***************** out tech was fantastic!! Highly recommend

We are glad we found Bassett when looking to replace our furnace and add an air conditioner. Experience, professionalism, and courtesy throughout the process. Highly recommended!

******'s been part of my team for 20 years and am always grateful for their expertise and availability.

I recently purchased a new furnace and air conditioner from Bassett Home Heating. After reviewing a number of bids, my decision was to go with Bassett. My decision was based on: no pressure from ***************************** (owner), best price and best product. ******************* ***************************** was sincere and did not attempt to over sell for my needs. He gave me a written proposal of different prices, etc. He called to check that I received all he had sent. He returned calls I made with questions. This was a big decision for me and I always felt that he was on my side to get me the best fit and product. His team of installers were polite, fast, answered all of my questions and hauled away all of the debris. I highly recommend Bassett.*****************************, **

We have been customers of Bassett Heating for many years and always have been so impressed with their service. This is a family owned and operated business and you feel *******************. Whenever we have had a furnace issue over the years, **** swings by our home quickly to make sure we are not left in the cold. ********** son installed a new furnace for us a few years ago and continued their tradition of great service. We schedule annual maintenance with them for our furnace to keep it in top working condition. When we decided to upgrade and add central air conditioning last year, it was an easy choice to go with Bassett Home Heating. **** came by in February 2022, gave ** an estimate for both installation timing & price, then returned with the install just in time for the summer heat in 2022. I highly recommend this company!

Review for Bassett Home Heating, ***** In early February of 2022, **** Bassett of Bassett Home Heating, ***** the representative of the family-owned and operated heating and cooling company, responded when I asked for an estimate to remove an old gas furnace and install a new gas furnace and an air-conditioner in its place. **** showed up on time and discussed the project in detail. In addition to the fact that Bassett featured ***************** products, I was impressed by the 3-year maintenance agreement (A/C and furnace) I could purchase wherein a company representative would stop by each winter and each summer to maintain our new furnace and air-conditioner. I requested that the furnace and A/C be installed before June and they were installed on May 23 by ***** son, ***** Bassett. ***** showed up with a 3-man crew and the installation was completed in less than a day. I was impressed by the competence and professionalism of the installation. Bassett was able to use my existing programmable thermostat (which was fairly new), and ***** took the time to explain how to operate it for the furnace (heat) and the air-conditioner (cool). The air-conditioner and the furnace have both operated exceptionally well throughout the summer, fall, and upcoming winter. I would rate the total experience as 4 out of 5 stars. Although the products and installation were top notch, communication with the office was inconsistent. I paid the revised balance of my bill shortly after installation (which was less because a new thermostat was not needed). I was told that there were computer problems when I called, emailed or left voicemails requesting a copy of the revised invoice as proof of payment that I could supply to ****************** for an energy rebate. Five weeks after installation, I received a revised second invoice and updated paperwork in the mail.

We love the team at Bassett Home Heating. We've relied on them for nearly two decades of great service. Over the years we've purchased two heaters an air conditioner and, of course, annual maintenance. They are *******************, courteous and easy to work with. I highly recommend them!