ComplaintsforBanner Bank

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BANNER BANK failed to protect and return my money from fraud transaction amounting to $4468.00.

  Business response

  08/08/2024

  Thank you for bringing this complaint to Banner Bank's attention. The complaint has been escalated to management to investigate further and will respond to **********. Due to financial privacy laws no additional details will be provided. 

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 29, 2024, my checking accounts at ********************** was garnished. They charged $125 "legal processing fee" and took the remaining $1.34 to send to the garnisher, 'Professional credit service' the garnishment was entered into court on 3/30/2012. The copy of the garnishment the bank received wasn't within *************************************** judge signature on it making this document legal. There is only a typed paper that looks like a court form, that the garnishers' attorney filled out. I have asked the bank if this is legal, as it's over 12 years old and the debt is 15 years old. They claim because the garnishers attorney signed (typed) their name on the form, that that makes this legal and they're allowed to take my funds. When I ask banner bank what dates they look at when they receive a garnishment, or what makes it legal without a court stamp, they tell me that I have to speak to the garnishers attorney. But going to the attorney, means they will say and do whatever to get their money, the bank, who I've banked with for almost 20 years, claims I need to get a lawyer to ask them what makes it legal, they will NOT tell me the bank rules on garnishments, claims that I'm asking for legal advice EVEN THOUGH I SPECIFICALLY SAID it was a general question about their bank policy, what is the garnishment policy, they refuse to answer me. I do not think this is legal, to me, I feel like anyone could type a letter stating they're an attorney and owed money and could get away with it because that's how insane this seems to me. Please help. I have reached out to be contacted from legal aid as I am a 5 person household with 1 income.

  Business response

  08/09/2024

  Thank you for bringing this complaint to our attention. In response to the concern regarding the garnishment paperwork the bank received, this concern has been sent to the ***************************** to review. Due to this being a legal issue the Branch was not able to provide specific details and advised the client to reach out to their own legal counsel or to reach out to the agency that submitted the garnishment. Due to financial privacy laws no additional comments can be provided. 

• Initial Complaint

  07/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I opened a checking account ******* with ************** and Banner bought them. I have been trying to close my idle account for over 6 months. I call and speak to a Banner Bank customer support agent, advise them I want to close the account, and the agent confirms the account will be closed and remaining funds distributed to me. I have done this 5 times and every agent promises me the account will be closed, yet it never is. Every month they are charging me service charges and fees but wont close the account. The agents I talk to see in the notes that the account should have been closed and comments from past agents, but do not know why it wasnt closed. Again, every month they are charging me service charges and fees but wont close the account. I just want the account closed and any fees and service charges returned from when I first initiated the account closed. I just got a new statement dated July 1st, 2024 from Banner that the account is inactive and dormant and they are going to add another monthly fee. Thank you and please help.

  Business response

  07/16/2024

  Thank you for bringing this complaint to our attention. The Bank takes all complaints seriously. The complaint was escalated to management to review and to contact ****************** to discuss the issues noted in the complaint. Due to financial privacy laws no further comment will be made. The Bank considers this complaint to be closed.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am writing to bring to your attention a concerning matter regarding my recent experience with Banner Bank. Upon attempting to access my online banking portal today, I discovered that my checking account was inaccessible. After contacting the local branch, I was informed that my account had been charged off on April 1st due to an overdraft of $148, of which I was previously unaware.I wish to express my deep dissatisfaction with the handling of this situation. Despite my preferred contact methods being phone or email, I did not receive any notification regarding the overdraft. As someone who does not regularly utilize the online banking platform associated with this account, I was unaware of the overdraft until today's incident.Furthermore, it is disconcerting that my account was charged off after only 30 days of delinquency, a timeframe significantly shorter than industry standards for such actions. Typically, financial institutions allow 120 to 180 days before resorting to such drastic measures. I believe this rapid action, combined with the lack of notification, has unnecessarily escalated the situation.Given that my checking account is vital for my business operations, including transaction monitoring and tax filing, I urgently request that access to it be restored. Additionally, I am committed to resolving the outstanding balance and would appreciate the removal of the charge off from my credit report once the matter is resolved.I trust that Banner Bank will take the necessary steps to rectify this situation promptly

  Business response

  05/07/2024

  Thank you for bringing this to our attention. The Bank takes all complaints seriously. Ms. ****** complaint has been escalated to senior management for a review. Due to financial privacy concerns no other comments will be made. 

  Customer response

  05/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This all started on 02-12-24, when I deposited the check to my checking account. The next day my account was frozen of all funds for fraud. On 02-20-24, Banner Bank closed my account, sent me a check for the available funds I had in my account and said that they were sending the ***************** check back to the credit union. The credit union has still not received the check. I want them to tell me what happened to this check, to give me a date the check was sent back to the credit union, the tracking number and the date the check is expected to be arriving back to the credit union.

  Customer response

  03/01/2024

  On 03-01-24, Banner Bank called me in regard to this complaint and I am still not getting the correct information from any one at this bank. I have heard three different explanations from three different people, about this situation and nothing is making sense to me.

  Business response

  03/01/2024

  Thank you for bringing this complaint to our attention. The Bank takes all complaints seriously. The complaint was escalated to management to review and to contact ********** to discuss the issues noted in the complaint. Due to financial privacy laws no further comment will be made. The Bank considers this complaint to be closed. 

  Customer response

  03/01/2024

   
  Complaint: 21367626
  
  I am rejecting this response because:2 of the bank employees has told me two different things and the fraud department has told me a completely different story about the situation that took place with this issue. All I want is the truth about what happened to that cashier's check from ***************** and to the whereabouts of it. I was told by *********************** from Banner Bank the day they told me that they had closed my account, was that the check was being returned back to *****************, the same day they were sending my check out with the funds from my account that they closed. 
  
  Sincerely,
  
  May Fox

  Customer response

  03/05/2024

  I have been in touch with the ***************** in regard to the check that was supposed to have been sent back to them from what supposedly was to be a Fraud case by Banner Bank. I have the Fraud case number which is *********. ***************** is saying the check was cashed, Banner Bank is saying there wasn't enough funds in the ***************** Account to cover the check that I deposited, so they took the funds out of my account and labeled it as Fraud. Then I was told on 02/20/24 when they closed my account out that they sent the check for ***************** back to the ************* I want to know where the ***** is or what check was sent back to ***************** and the date, along with tracking numbers and photos of the check that was sent back, a photo of the envelope that the check was sent back to the ***************** and any other paperwork pertaining to this case. I have also been told 4 different stories now and none of them make any sense as to what has happened to this money or check.

   

  Customer response

  03/05/2024

  Here is a copy of the check that was cashed at Banner Bank from the ***************** that clearly shows it cleared the bank.

  Business response

  03/15/2024

  Banner Bank is not able to provide additional information regarding the status of the cashier check and when will it be returned to the paying bank at this time, unfortunately the cashier check in question is fraudulent based on the information provided by the paying bank. Banner is waiting to receive the proper documentation from the paying bank to return the item to them. It appears that ********** is a victim of a scam; Banner Bank empathizes with her and encourages her to contact the bank directly if she has further questions. 

  Customer response

  03/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  May Fox

• Initial Complaint

  01/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Banner Bank has denied a dispute (ID# ****** totaling $239.70 saying that I made the charges. This is the second time that I have been taken for this amount. I never made any such charges and feel that they have been scammed, leaving me holding the bag. I have been a pastor for over 50 years and now feel that this bank has called me a liar and have besmirched my character. I finally have had enough and will be closing my account as soon as I can transfer my accounts to a more reputable bank. I will also warn others an about how I have been treated. So far I have been bilked of nearly $500. NO MORE. No one has even reached out to help me in this matter.

  Business response

  02/09/2024

  Thank you for bringing this to our attention. The Bank takes all complaints seriously. The complaint has been escalated to ***************** to review and will be reaching out to you after they have reviewed. Due to Financial Privacy Laws no additional comments will be made. 

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They had a "malfunction" while processing my express pay instant transfers from Lyft and Uber. These are instant transfers that are supposed to be available in your account immediately. Unfortunately because of the system error the funds were not available even 15 hours later. After hours of dealing with customer service and dealing with my local branch they finally gave me provisional credits...then they vindictively reversed them 5 minutes later...and now they're trying to process charges again that already cleared. Now my account is screwed up even worse than it was this morning and no one is being accountable. No one is even trying to fix this.

  Business response

  01/31/2024

  Thank you for bringing this complaint to our attention. This complaint was escalated to management, who reached out to **************** to review his account and discuss what occurred with the posting of the transactions that did not show right away to his account. The issues have all been resolved and the Bank considers this complaint to be closed. 

  Customer response

  01/31/2024

   
  Complaint: 21195469
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/28/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On December 13, 2023 I requested Banner Bank close my Home Equity Line of Credit with has no balance. They said the fee to do so would be $378.30 and said that was the filing fee they had to pay to file paperwork with Pierce County. On December 14, I checked the Pierce County website for fees and saw it would cost $247 and offered to submit that payment. I also requested a break down of the fee so I could better understand how they had arrived at $378.30 On December The representative told me someone from their Consumer ************************* would contact me. On December 23, I emailed the first representative to tell her I was never contacted. She replied on December 26 to say the reason the fee was higher is because "WA state is increasing their recording fees by $100 starting 1/1/2024 and it would not be recorded until after the fees would increase". If they had provided a breakdown when requested, there would have been plenty of time to file before 1/1/2024. They have still not provided a breakdown of the filing fee and the amount they are requesting still doesn't add up correctly even when adding another $100.

  Business response

  01/03/2024

  Thank you for bringing this complaint to our attention. Complaint #******** was escalated to management for review. Management reached out directly to **************** and addressed the issues noted in the complaint. Due to financial privacy concerns no further details will be provided in this response. The Bank considers this complaint to be closed. 

  Customer response

  01/11/2024

  This matter has not been resolved. My contact at the bank refuses to provide her supervisors contact information and the last correspondence we had was on 12/28/23 when they asked me to sign a form (which I did) so they could resolve the matter. I've asked for an update from them and waiting for a reply. 

  Customer response

  01/11/2024

  I would respectfully request this complaint not be closed. I was on a short vacation and it's only been 5 business days since you sent this reply. They have still not resolved the issue (see my reply to your messaged dated 1/11/24). Thank you

  Business response

  01/12/2024

  Banner Bank management contacted **************** directly to resolve this issue and provided him with a breakdown of the fee as requested. No further comment will be made due to financial privacy laws. The Bank considers this complaint to be closed to the satisfaction of ***************** 

  Customer response

  01/16/2024

   
  Complaint: 21063285
  
  I am rejecting this response because: Banner Bank contacted me on 12/28/23 and said they would resolve the issue at no cost to me provided I sign a form and return it. I immediately signed the form and forwarded it to them that day. I've emailed them twice since then on 1/11/24 and 1/16/24 with no response. I have also requested contact info for a supervisor multiple times and not received any information. 
  
  Sincerely,
  
  ***********************

  Business response

  02/08/2024

  Management at first attempted to make contact with **************** via phone and were unsuccessful but reached him via email and received a response from him. In his response he stated he appreciated the follow-through. In addition, he communicated he had been working with the Banks loan servicing department supervisor who was able to determine the issue and get the complaint resolved. No further details will be provided due to financial privacy laws. 

  Customer response

  02/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It should be noted they acknowledged their fee included charges not agreed to in the signed agreement and waived the fee in it's entirety. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  When I opened my account in high school, I was told I was opening a FREE checking account. I was promised that I would not be charged fees so long as I regularly transferred at least $25 to my savings account. I did that. They proceeded to charge me a $4 banking fee. I objected and they spewed lies gaslighting me on what I was originally promised. I told them I wanted to close my account and requested that I receive the remaining $1500 to me via check by mail. They refused to close the account. I am giving them the opportunity to fix it here before I report them to the *** and they get fined by the feds.

  Business response

  12/13/2023

  Thank you for bringing this complaint to Banner Bank's attention. Complaint #******** was escalated to management for a review. The reviewed showed that the deposit account terms and conditions changed in May of 2022. New account disclosures outlining the changes, that included the $4 monthly service charge, were mailed 45 days prior to the changes going into effect. The review also showed that the branch recently attempted to contact ***************************** and were unsuccessful. To resolve this complaint a letter has been mailed directly to ***************************** on 12/12/23 addressing the issues in the complaint. Due to financial privacy concerns no further details will be provided in this response. The Bank considers this complaint to be closed. 

  Customer response

  12/13/2023

   
  Better Business Bureau:
  
  The business contacted me, and resolved my concern. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  11/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was scammed by someone in my bank accounts and Banner bank is accusing me of being involved in the scam when I have filed a police report as well as have filed a report with computer fraud and have 190 pieces of evidence Now they are claiming I am overdrawn by $1500 when they returned every payment made from Oct 3 and Oct 6 except 2 payments which was my AAA auto insurance for $581 and $100 zelle payment but I had $246 dollars in one account $100 in a business account I had opened that morn of Oct 10 and $79.20 in my savings so they are trying to scam me and not deduct the money I had from the 2 payments that went through I have evidence of all the returned payments and payments did not go through as well They are threatening to report me to the credit bureaus with a fraudulent amount they say I owe even with all the proof and have treated me like I am the criminal when I had no idea I was being scammed and did everything the bank has told me to do to try and get the money back from the scammer and have been to the police department over ten times since I filed the report on wed Oct 11 at 8:45am at the ****************** on ******************* and *********************** I also have all the evidence from the man who scammed me that I provided to the **** and FDIC. Its too many pages to upload but am more than happy to provide if you require it Thank you for your help ********* is a bunch of rude crooked people and the attorney has been nothing but threatening and condescending towards me esp while accusing me of being apart of the scam which I have been sickened over since the bank called to inform me of the situation and froze my account and money They have done nothing to help me other than be rude and accusatory even while I am doing everything to try and help find the two scammers I need this matter resolved bc I know how much I owe is approximately $200 at most but they are threatening to ruin my credit while trying to extort me for money I do nor owe

  Business response

  11/10/2023

  Thank you for bringing this complaint to Banner Bank's attention. The Bank takes all complaints seriously. In regard to the complaint submitted by *************************, the Bank has been working with her prior to the BBB complaint and a letter was sent directly to her. The Bank has no further comment at this time due to Financial Privacy laws. 

  Customer response

  11/14/2023

   
  Complaint: 20816128
  
  I am rejecting this response because:they did not fix the anount they claim I oee when I have proof attached in my original complaint showing how much the bank actually put thru and how much I had in my 3 accounts that they are completely mistaken in the anount I may owe them

  it should only be $150-$200 since they reversed a bunch of payments I made **************************************************************************************************** 3 accts leaves me owing under $200 not $1500 as they claim and that was the last correspondence I received from them stating I owed that even though I was scammed and have a police and *** report and ******************************************************************************************************************************** to credit bureau so I will go on the news and call them out as being crooked and scam artists trying to take advantage of the situation 

  I provided u with the proof of what they allowed to be paid and amounts I had in my accts and all payments that were returned by them

  if they would have allowed those payments to remain then maybe I would actually owe them $1000 at the most but they returned every payment made except my insurance 

  thank you for your help

  they are liars and the shadiest bank and should not be allowed to be in business stealing peoples money 
  
  Sincerely,
  
  *************************

  Business response

  11/22/2023

  Banner Bank worked directly with the complainant and conducted a complete investigation into this matter. A thorough response was sent directly to the complainant. Due to privacy considerations, the bank is not responding publicly regarding any specific details of the complainants personal banking matters.

  Customer response

  11/27/2023

   
  Complaint: 20816128
  
  I am rejecting this response because:they did not resolve anything with me personally 

  they still claim I owe more than I do and state they are going to report me to the credit bureau affecting my credit scores when I have provided proof that they returned all payments made by me and kept the money I did have in all 3 of my accounts even with a police report and *** report 
  
  Sincerely,
  
  *************************

  Business response

  12/05/2023

  Hello, 

  A detailed letter was sent to ******************, dated 11/1/2023 breaking down all the issues noted in her complaint. Banner Bank will be happy to provide this letter to the BBB if kept confidential. ****************** has requested to have no further contact with the Bank. Please advise on how the Bank can confidentially send the letter to address your request for further clarification. Thank you.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩