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Business Profile

Online Retailer

Slumberkins, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to be given a referral bonus from this company. The denied my referral, stating the email address of my referral was wrong, when it wasnt. They denied my amount after having my friend spend $100 at this company. I am frustrated that they are refusing to honor a promotion they offered.

    Business Response

    Date: 11/22/2023

    Slumberkins offers two options for new customers to shop at a discount on their first order only, which is a choice between options. The first option is a 15% off discount code that is emailed to a new customer upon signing up for **********************' email list for the first time.  The second option is through the Slumberkins Refer-A-Friend program, which gives new customers $40 off their first purchase of $60 or more (pre-tax and shipping) if they have been referred by an existing customer AND do not have previous order history on Slumberkins.com.  *******************************, the Complainant placed Order # ****** on 11/07/23 and emailed Slumberkins **************** on the same day asking to have their new customer offer of 15% off retroactively applied to Order # ******, stating that she forgot to add the discount code upon checkout.  Though retroactive discounts are not a normal operating practice as stated on the FAQs page on Slumberkins.com (********************************), a Slumberkins **************** Agent (CSA) made a one-time accommodation for the Complainant providing a retroactive discount in the form of a 15% refund on the pre-tax value of Order #******.  The Complainant emailed Slumberkins **************** again on 11/10/23 saying they had been referred to Slumberkins as a new customer through the ********************** Refer-A-Friend Program but was unable to apply the referral discount code she received to a new Slumberkins.com order.  The referral discount code is auto-issued by a third party, referral partner platform.  The code did not work on our website because the Complainant had previous order history on Slumberkins.com, Order # ******, which was the subject of her original email on 11/07/23.  This explanation was given to the Complainant by the same Slumberkins CSA in response to her secondary email on 11/10/23.  Please see supporting documentation attached: 1) 11/07/23 email correspondence, 2) 11/10/23 email correspondence, 3) Order # ******, 4) 15% Off New ******** offer email, ************************* Refer-A-Friend offer email

    Customer Answer

    Date: 11/27/2023

     
    Complaint: 20855544

    I am rejecting this response because:

    Sincerely,

    ***********************

Slumberkins, Inc. is NOT a BBB Accredited Business.

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