ComplaintsforBest Western Plus
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Complaint Details
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Initial Complaint
07/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was staying at the Best Western I have five gift cards which added up to 100 on use one but I follow a night which was $25.93 but I was supposed to be getting a full refund back which was $244.93 but it seems like it's being a glitch scandal fragile activity pandemic scandal broken system scandal that they're claiming that they're allowing to release people's funds back on today cards and the man name as well for that location name is John K****** claiming he had an email when I was a fraudible email as well and I did a police report on that day as well and they gave me the report as well so what I'm saying is I need this company to be investigated to see how long it's going to take to release those funds back to my car I even called the headquarters number and did a ticket number which I need to see if that's a real ticket number by the wayBusiness response
07/29/2021
Hello,
I am not sure I understand what this guest is saying. I have researched previous guests since January 2021 and have no record of a ******* staying at our location. We also have no employee or former employee by the name he has stated in his complaint.
Just as a confirmation as to how the travel/gift cards work; We do check the guest in and pre authorize the full amount of the stay. Then the gift/travel cards are redeemed and credited to the folio. On the date of checked out the remaining balance left is utilized; any funds not utilized for the remaining balance return back to the original card. It does take some time for the bank to recognize the reversal of the unutilized funds. It may take anywhere from 1-3 business days depending on the institution. We have also had no ticket for this guest from our central reservations.
Customer response
07/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
07/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They be not cleaning these rooms due to safety concerns or allergies and excuses of ordering supplies to custom the customer for services satisfied with their stay then on top of that steady thinking its cool to play with people money and intelligence or try to think it was cool to steal my gift cards that I was rewards for and also try to act like the system was down trying to scam someone out their money instead of them doing their job they don't supply enough towels or clean room properly dusk every where along with not sanitizing the area but they think it's cool to keep spying also one back and forth I'm going through my dryer through my clothes are coming in my room unannounced when I have a do not disturb sign because they did not clean his room correctly due to safety concerns I had me weight almost 2 hours to get booked in playing with my intelligence instead of doing their job playing glitch scandals system soap tissue trash bags they claiming they are out stockBusiness response
07/22/2021
I apologize for your unsatisfactory stay here. In trying to understand your complaint you are upset about supplies in the room and cleanliness mostly, we do in fact have a brand wide shortage on supplies and I am currently working on coming up with new alternatives to get supplies to the hotel. As far as cleanliness goes all rooms are cleaned and sanitized before the guests arrival, to help keep things as sanitary as possible while the guest is in the room we only provide stay over service every 3 days unless otherwise requested by the guest. We follow strict policies from the brand and ownership in regards to guest transactions. If you had a transaction issue you could have contacted the hotel and spoke to a supervisor to go over any errors in your bill or questions about your bill.
Any further concerns your are more than welcome to reach out to us here at the hotel and we can assist you.
Heather - General Manager
Customer response
07/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.