ComplaintsforAccounts Receivable Inc

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Flexshopper LLC. I do not have a contract with the collection agency "Accounts Receivable", they did not provide me with the: original contract as requested and a payment history with a debit or credit card with my signature, name on the card, and proof of consent to withdraw funds.

  Business response

  11/28/2023

  Please see attached response to the consumers complaint.

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I set up a payment plan and they took me to court for garnishment anyways. When I called the only person that is able to help me, he was incredibly rude and dismissive. He said he would take care of it but then hung up and wont answer my calls to ensure this is actually getting taken care of. I am unable to get him to answer my calls to confirm and send paper documentation of the removal of my garnishment. I do not deserve to be garnished if I set up a payment plan and was told I wouldnt be garnished. I was told I would be getting a receipt in the mail for my payment and instead got the court documents filed against me.

  Customer response

  10/02/2023

  I called and spoke with ******** direct manager on 10/02, she emailed me the paperwork I needed. This has now been resolved. 

  Business response

  10/04/2023

  We are in receipt of ******************** complaint. We have been in contact with the consumer and financial institution this week in order to release the garnishment. The bank finally released the garnishment yesterday and the consumer has worked out a payment plan with us to resolve the issues moving forward.

  Customer response

  10/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with 09 Mission Hills Apartments. I do not have a contract with Account ********************** **** they did not provide me with the original contract as requested.

  Business response

  08/24/2023

  Please see attached response to complaint.

• Initial Complaint

  04/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is breaking the law for financial gain. They buy debt and without contract they open the account back up after its been closed by the original creditor, and report as derogatory on consumer credit reports. This company trys to pass itself off as the original creditor, to achieve what they are doing. This is not the accounts receivable department of the original creditor.

  Business response

  04/14/2023

  Accounts Receivable, *** is a third party collection agency. We work of behalf of creditors and small businesses to collect money on their behalf. For this particular account, we are collecting on behalf of a debt buyer client that has purchased this account from the original creditor. This account was charged off by the original creditor, but is still a valid debt. 

  On the consumers credit report, this account is listed under the "Collections" section of the credit report. The "open" date refers to the date the account was acquired by the debt buyer. We welcome the consumer to reach out to us. We have also attached our initial letter sent to the consumer, clearly referencing the original creditor, and that the account had been assigned to our office.

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Today I received in the mail; retrieved from mail a letter. (Submitted) 10 February 2023. Identifying a debt With threats when I called in. I informed this agency. It is not my debt. They refuse to even listen. I do not owe any debt. All my financiers are fine up to date and all balances from any debt I have ever accumulated had always been closed out and paid. This is a fraudulent attempt to collect. They say there are (((5))) attempts to contact. Filed with the courts. Did not happen where I was ever notified. About said debt. There have been (((5))) court actions but I myself have never been contacted. I was only made aware of this allege debt today 10 February 2023 never contacted prior. I have lived at this residence for long enough and no attempt to collect/notify has ever been done. And. As I have stated the debt is not mine. All lies. Now. Someone is behind this.I believe it is a protection order I have in place lifetime and this is 3rd party interference. I do not owe any one any money and this is fraudulent. I want any and all info sent to my home record. These are the worse human beings I have ever encountered. I will act accordingly. If IAM upset I will not be accused of yelling. When these creditors are upsetting innocent people. I will identify this is harassment and that there is a 3rd party harassing based on a life time protection order. I will not pay a Debt I do not owe. And when I identified it is not my debt they refuse to listen. l will not provide protection order to protect but will provide to judge or police. I have contacted the police today. 10 February 2023.Tried to make a report of harassment. Thank you.*****************************************.

  Business response

  02/13/2023

  Re:       Complaint ID ********, ***************************
  
  
  Accounts Receivable, **** (***)listed this ******** County Superior Court judgment within its office on February 3, 2023. This case was assigned to *** from ******* CCR Partners who is the named Plaintiff. The original judgment was entered in the ******** County Superior Court on December 5, ****. The judgment was extended and renewed on September 26, 2013, which allows for collection for another 10 years. The judgment is set to expire December 5, 2023.  Defendant ***** was personally served the summons and complaint on April 22, ****.Defendant is aware of what this debt is for as she filed an answer to the complaint, and appears to have attempted to answer the interrogatories she was personally served with on July 3, ****.
  
  I will attempt to address the matters Defendant ***** has brought up. First, as evidenced by the letter,there are no threats in the document. This letter is a uniform letter used by all agencies and is FDCPA compliant and approved by our attorneys.
  
  Secondly, the account was listed with our office on February 3rd, 2023. Per the new debt collection rule, we are not allowed to telephone communicate with the consumer until 30 days after the validation letter has been mailed to the consumer.Consumers letter was mailed on February 6th, 2023. We must wait for the consumer to contact our office first in order to communicate. Therefore, *** could not attempt to contact the defendant five times or file five actionsat the court.  Yet, this part of her letter is confusing and lacks clarity.
  
  The following is regarding defendants contacts to our office. The following is a breakdown of the contacts the defendant made to *** on February 10. ***** initially contacted our office.She refused to verify who she was. Per policy, we must verify the consumers identity before we release any information about a debt to avoid third party disclosures.The collector was not able to get in a word as consumer was rude and obscene, therefore,he terminated the call.  She called our office again, yelling at the person who answered the phone and wanted to talk to a manager. She was transferred to the assistant managers voicemail.  After leaving a voicemail, consumer called again and yelled and swore at the person who answered the phone and again at our collector. He terminated the call.
  
  Overall, defendant refused to speak rationally to any staff who had answered the phone, as she began to redial this office more than 20 times over the course of the day. Management advised staff to no longer answer her calls as calls were unproductive. She was screaming and cursing in almost every call, therefore, we refused to entertain a conversation with her further. She may contact us through mail. Her documentation the assistant manager advised her she was getting, was mailed to her address on Friday afternoon.
  
  Finally,this is a valid debt for a ************************ with card number ****************,not a protection order. The protection order language used in defendants letter is confusing and lacks clarity.  Judgments are good for 10 years and renewable for another 10 in the *******************. As evidenced by the proof of service,the answer in response from Defendant to the court in response to the complaint and interrogatories, it is safe to say defendant does have a valid debt, does have knowledge about the judgment and does owe on the judgment entered with the ******** County Superior Court.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩