ComplaintsforFife RV & Auto Center

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my ** from Fife RV center in May 2022, took possession in June 2022. I purchased the ** roof seal with 10 year warranty for $3850 at the time of purchase. With the seal I am required to get inspections. In December 2022 I decided to get ahead of the game since we had a hot summer and make sure my roof seal was still good. After getting the inspection done in ******. I live in ****** but purchased my ** from ********** because of the selection in my area. After getting the inspection done I found out that the perimeter of the roof was never sealed with their product I purchased. I called the seal company and sent pictures. They informed me my roof was no longer in warranty due to the application was not performed properly. I then called Fife RV center and talked with the service manager. After a few phone calls back and forth he admitted that they did not apply the product correctly. He then sent someone down to ****** to apply the seal. When the guy came down he realized the ** was too cold and it was freezing out and the seal would not adhere properly. I called the service manager again and was told they would send someone out again when the weather improved. After numerous attempts in the past 4 mos to have someone come out I am being told they will get to it when they are in the area with no date in mind. I have been offered to bring my ** to the service department 3 hours away and sit while it cures or wait till they are in the area, no date in mind. Both I feel are not satisfactory. I do not have a free day to drive 6 hours and to sit in their service center nor want to pay the gas to bring my Class C ** back up there. The request for a refund is being denied as well. I am at an in pass and do not want to be shoved under the rug and forgot about. As my ** is factory sealed I still do not have the seal I purchased to give me peace of mind my roof will not leak. This was something that was their mistake for not applying correctly the first time.

  Business response

  06/06/2023

  We are in contact with the customer and are trying to schedule a time to complete the application of the product.  We had tried a few month's back but due to the weather not cooperating we were unable to complete the job.  

   

   

  Customer response

  06/06/2023

   
  Complaint: 20133181
  
  I am rejecting this response because:
  They are not in contact with me to resolve the issue. I have been the one to reach out to the business. They keep saying at a later date but no date given. Its been 6 mos and would like a refund due to lack of communication.

  
  Sincerely,
  
  *************************

  Business response

  06/08/2023

  Both our service manager and Finance Manager have reached out to *************** over the past few weeks.  We have let her know that when we have a technician in the area, she lives in ******, we will complete the repairs.  We have also offered for her to bring the unit to ** and we will complete the job.  

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  September 18,2020 I purchased and **. The ** was in my back yard no problem I had family use the **. Then the issues started happening the back in was falling apart. Things were coming undone that should not be happening. Made an appt for the ** to go in to Fife ** in May 1, 2021. The ** stay until 8/18/2021. They fixed the issues in the meantime my understanding was they were doing the maintenance needed on the **. I we still an issue but the was fixed. The next year I brought the trailer in the the annual maintenance check. I got the paperwork back that I needed to submit. I submitted the paper work to the Forever Warranty. Then they send me an email stating they did not get the paper work for 2021. I called Fife ** and said did you guys check everything and fix issues yes. Ok I need the paperwork showing that for the warranty company Oh we didn't do it because I didn't say inspection. I stated you had the trailer for 4 months why not. You repaired the ** but never inspected the ** for anything else. I called the maintenance Manager and they did not inspect anything to keep my forever warranty on the **. Called left a message for the sale manager no response. I don't think I'm asking for the moon but , maybe good customer service. This is not good customer service has the customer I would expect them to take care of me. I contacted the Forever warranty company the issue is with Fife ** unless I give them paperwork that stated it was inspected I lose the warranty.

  Business response

  10/10/2022

  The customer did come in and request warranty service to be done the beginning of May 2021.  They did not, however, request to have a warranty forever inspection done while the unit was here.  The warranty forever inspection is a customer pay inspection that requires prior authorization from the customer before we are allowed to proceed.  The inspection is to be done yearly within 30 days of the date of purchase, either before or after.  The customer has listed that they purchased on September 18, 2020, which means the earliest they could have the inspection done would be August 19, 2021, the day after they picked up.  

  
  We have reached out to Warranty Forever on her behalf to see if they'll accept our warranty work as the first inspection and honor the inspection she had done this year in order to keep her free policy in place. 

  Customer response

  10/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/27/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In April of 2021, I contacted a sales representative and looked at a 42 ft trailer/toy hauler. I completed the sales agreement but did not take possession of the unit. Upon returning home and researching the size and type of vehicle required to pull a trailer the size, I called the business and requested to trade the larger unit for a smaller unit. I did this within 72 hours. I was told that since I signed the contract I was obligated to honor said contract even though I never took possession. With that, I was told I could contact the owner and he could authorize terminating the agreement. I did that when the owner (or a representative) was available. When a smaller unit was made available, we terminated the original agreement and completed paperwork for the smaller unit, which I did purchase.When completing the paperwork, it was requested I place the same $15,000 "down payment" as on the 42' unit. My complaint is that the $15,000 was not deducted from the asking price which would reduce the overall cost. Instead it was added to the end of the agreement which increased the unit by $15,000, and I was told it was a state regulation and it would be "explained after signing". The explanation was not given. I allowed plenty of time for the explanation and even spoke to a contact at my credit union. I recently spoke with a friend who is a former investigator at the ** State AG's office and was advised to contact the BBB and file a complaint. As of April of this year, I requested to meet with the sales manager after he offered assistance with any concerns about the transaction. He did not reply. My complaint is based on what I believe was "penalty" for allowing me to trade the larger unit for the smaller unit. I would like to know if there is a course of action I can take to have the down payment correctly applied to the price of the unit.

  Business response

  08/05/2022

  We have reached out to **************** regarding his concerns.  The down payment was applied to his purchase and our Finance Manager has gone over the contract with **************** to show him where it was applied.  

   

   

  Customer response

  08/24/2022

  As previously stated, the message sent on 8/5/22 must have gone to my junk folder and was more than likely deleted.  I searched the remaining emails from that date and did not find the original response from the business.  
  
  I replied to the email I did find in my junk folder a few days ago.  
  
  I also stated that I spoke with a rep from the company but at the moment cannot recall his name.  Unfortunately an update on my phone deleted that text conversation.  
  
  That representative has not contacted me again so I am at a lost as to where I go from here, and quite honestly, it seems a lost cause.
  
  If it is and option of the BBB to re-submit the complaint #******** I would prefer that to happen and perhaps motivate the rep from Fife RV to contact me again.  If I could remember his name, I would do that myself.
  
  Thank you
  

  
  

  Business response

  08/30/2022

  We will reach out to the customer again, he can also call our dealership at ************ and ask for our ****************** as they will be able to help him out.

   

   

  Customer response

  09/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer response

  09/07/2022

  To whom it may concern,

   

  I accepted the response that the business would contact me.  No resolution to the complaint has taken place at this point as I have yet to hear f rom them.

   

  I apologize if my response in answering the question of a resolution was misleading, but the categories were a bit confusing.

  Business response

  09/07/2022

  We will reach out to the customer again regarding his complaint.  Also if he has any questions or concerns in the future he can call the dealership at ************ and ask for our Finance Department.  

  Customer response

  09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/25/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Our complaint started with the BBB in the scam tracker submission. And we are also sent here. We have never been treated with such disrespect and unethical sales tactics as this business has dealt us. The continue to try and reverse with us every single horrifying issue we were subjected to only to be given another cover up. Our last call and now a new contract to appease us after saying quote un quote(are you going to remove the review) if we give you your terms )is only covered with more ways to recoup by adding in my mind what I consider illegal price gouging, the original sales price we where given and worked two hrs on with paperwork only to see our sales person dissappear with a finance manager replacing him, very blunt , telling us there was mistake, and this RV was wrongly advertised ,even though our sales agent talked with us and showed us over and over what a great deal it was on screen and on paper for HOURS. He then proceeded to tell us there's no way I can give it to you at this price and it's the fault of there contracted internet advertisement team,and we would have to pay out *******ore if we wanted it. Our paperwork was done ,we worked so hard., we were in shock and just got up and left. He followed us and said sorry guys I just can't let it go for a loss. I told him this was unethical, immoral, and misrepresentation at the least. He said no you see here , prices subject to change at any time. To make matters worse. When I told the general manager via email the tactics we just experienced, and I filed with the BBB,he immediately called and said we could have the deal and this has happen TEN TIMES and he's not happy with it!? And we were still subject to it!? How manyothers caved to this tactic? My Hisband is A Twenty year Military member who has fought Terrorism in the face and to see him degraded this way. Shame on you. We were sent a new dandy contract with our original sale and ******* PDI charge ******* Brake Control charge ect.TBC

  Business response

  08/03/2022

  We are in receipt of the complaint from Mr. and ***************, ************* takes customer satisfaction with the upmost importance.  There was an error with the internet pricing on the unit they were trying to purchase.  This was explained to Mr. and *************** at the time they were trying to purchase the unit.  Even though the unit was advertised at a significantly lower price then intended we told Mr and *************** we would honor the price.  They advised us they had their own financing, as of today we have not heard back from them regarding their financing.

  Customer response

  08/11/2022

  Absolutely not left at that option. We were in the end told that they would not remove the ridiculous price gowging final inspection cost OR reduce it to an actual viable ethical cost.It is apparent they were making up the loss on honering the internet price which they allowed us 2 hrs in house till they told us they wouldn't honor it and told us sorry folks. Then rebuted when we filed a bbb report. New honored price that came in a contract via email after we filed the complaint showed a PDI pre delivery inspection of *******! Never has an dealership to this date can even wrap there head around this. It's obvious . And they flat out told us they won't remove or discount it. Basically they are money back or no sale. No thanks. Enjoy your greedy karma we purchased a 2022 242bk Palimino solaire for ******. The one they tried to sell us once they noticed there supposed error AFTER the paperwork and showing and confirmed price were done, Was to be around ******** after error correction which at the dealership they would not budge on was a 20ft model solaire ******, smaller!

• Initial Complaint

  07/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a 2016 brand new travel trailer in August 2016, at the time we also purchased a extended warranty through Preformance first. This Warranty was supposedly the top warranty, the ELITE which cost almost $5000. We now have repairs that they are refusing to cover in the amount of $2,250. The repairs are for the underbelly covering and the wiper seal around the slide out. I have attempted to resolve this with them to no avail. I was simply sent a form to cancel the warranty. Fife RV brands there self as home of the forever warranty. Well so much for that. Also having taken this in for repairs on another instance they replace a storage door and it is the wrong door and does not work properly. There was also I wire guard that has a broken bracket that was to be fixed. We were told that it just sits on a self at pick up. Fife RV has the worst service ever. Never again will I deal with them.

  Business response

  08/09/2021

  We have been in communication with Mrs. ****** regarding her unit and have scheduled a time for them to bring the unit to our service shop for repairs.

  Customer response

  08/09/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I have not yet taken the unit to fife rv as it is at another facility to repair some of the repairs that the extended (Elite) warranty will not cover. However when this is done I will deliver the unit to fife rv to see if they can resolve the under belly issues with a reasonable cost to me.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  06/24/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  we went to this place to buy a travel trailer and we fill the paper work then after final sign for the contract they told me they have sold the trailer i was to buy ,then they file another paper work for another trailer was coming from factory and they promise the trailer in a week from that day June 13 2021 so we close deal and i put 10 k down after two days they call me again they need talk to me and they make me sign again a new contract for a new vin number and after that i was so confused and my wife is really concerned about all this mistakes and miscommunication my first language is Spanish and i feel they take advance on me so we comeback couple day later to ask for my down payment return because we don’t feel comfortable about all this matters and they just kick me out the business and the owner told me he will call police so they can kick me out the business he never talk to me . and is all ready 3 weeks and i don't have answer and i never take the trailer on my posesión

  Business response

  07/09/2021

  We have been in communication with the customer and scheduled pick up of their unit last week.  If they have any further questions or issues they can contact or Service Department at 253-284-6650.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩