ComplaintsforTRA Medical Imaging

• Initial Complaint

  12/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I had an *** done at St. ********* in **********, read by radiologist *********************** of TRA. The *** was ordered twice, once by my thoracis doctor ********************** regarding a lymphangioma near my heart for comparison and also by my spine **************************. The lyphoangioma is mentioned no where in the report even though it still exists. ******************** needed the *** of the lyphoangioma to compare it from results in April to see if it's grown.I also was told that I would be told if there were any changes in my breast on this report, as I have breast cancer. There is almost nothing reported on my breast including a clip that was placed. I feel ****************** report falls below the standard of care and I am requesting a more thorough reading by another radiologist.

  Business response

  12/21/2023

  Thank you for your feedback.Due to its medical nature and our concern for patient privacy, TRA Medical Imaging cannot respond on this inquiry in a public forum. We take patient care issues very seriously and are dedicated to meeting and exceeding expectations.A peer to peer consultation between the referring provider and the reading physician is recommended to ensure all requested information is provided to the best of our ability. Thank you.

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received service the first week of July, 2023 was billed 7/22/2023. I paid the amount if full $28.00 on 8/9/23. I received a second notice 9/29/2023 requesting the same payment for the same services. I returned the bill with a copy of the cancelled check. I received a notice of non-payment letter dated 11/9/23 threatening collections actions from an address listed as "AVS German *************" in ******** ** which i can find no information affiliating to TRA Medical imaging.

  Business response

  11/22/2023

  We appreciate you reaching out and for providing a copy of your payment information so we could research and resolve your concern.  For additional details, please contact us at **************, option 0 and ask for the billing team.  Thank you, TRA Medical Imaging.

  Customer response

  11/22/2023

   
  Complaint: 20894230
  
  I am rejecting this response because: They made no indication of resolution. The documents provided were provided to them months ago and it did not resolve the issues. All they did was acknowledge the complaint.
  
  Sincerely,
  
  *************************

  Customer response

  12/06/2023

  Requested information:  PLEASE CLARIFY YOUR DESIRED RESOLUTION.

  Desired resolution is to have the payments made applied to the account and to have collections actions removed.  
  I would like to have the company review there process when paid responses are returned to them instead of being ignored and have paid ******** sent to collections.

  Business response

  12/14/2023

  We are limited in what information we can provide in a public forum, but the concern has been addressed and resolved verbally. 

  Customer response

  12/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Had a bill show up that was paid immediately in full and now 5 months later, I was notified by a debt collector stating that I owe $5.76 which the company NEVER contacted about and my account was zeroed out when I made the payment. Now Im having to jump through hoops to dispute and have it removed off my report

  Business response

  08/04/2023

  We appreciate you reaching out so that we may review and address your concern.  We're sorry to hear you had this negative experience.  We can cancel a balance sent to collections in error, all that would be needed would be proof of timely payment.    Please contact our billing company at ************* or our business office at ************** Option 0 with payment details so this can be investigated.  Thank you.

• Initial Complaint

  07/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have usually gotten bills associated with my doctor's visits at Viginian ***** on their portal website, or their associates have sent snail mail. This company did not send any bills to my house nor were they on the portal website. What I did receive was x4 collections papers. When I called collections which was a very small amount and in no way should have ever been sent to collections, they did not have any information. When I call the TRA they told me they had used a company on a TRIAL basis and had non of the records and had no information nor anything they could tell me nor a solution. Thats unacceptable. This affects people's credit which screws with their lives. Not only that but to have a collections agency start hounding a person is abominable.

  Business response

  07/19/2023

  Thank you for reaching out to TRA Medical Imaging with your concern.  We apologize for any frustration you experienced.  TRA provides professional services for radiology exams performed at many of the local area *************************** hospitals.  We are limited in what information we can provide in a public forum but if you would like to call ************, option 0 and ask for the patient accounts team, we would be happy to try and help with any questions you may have.

  Customer response

  07/19/2023

   
  Complaint: 20324425
  
  I am rejecting this response because: I already talk to them and this is the result of the talk. I asked why they had no idea why people such as me have collections for paltry amounts and their answer was, were using a trial company and dont have any records.
  Sincerely,
  
  *******************************

  Business response

  08/02/2023

  Thank you for reaching out to us with your concern.  The collection agency does not report patient balances to the national credit agencies until the account has been with them more than six months.  We are transitioning to a new billing company, so during this transition we have limited patient account information for a period of time.  s why here...

  Customer response

  08/07/2023

   
  Complaint: 20324425
  
  I am rejecting this response because what they are not saying is what I told them at their business, which is that my account went to collections when I had never received a bill. They had no information showing that I had ever been sent a bill. So no, this is not an acceptable response that sorry we dont have the information but we sent your bill to collections without giving you a chance to pay it. 
  They said well were transitioning to a new billing company and we have limited patient information. I understand that they can have limited patient information, but having limited patient information does not account for bills, not being sent out but being sent to collections.
  Sincerely,
  
  *******************************

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in October of 2022, I had to take my spouse to *********** because of severe knee pain. He got X-rayed for any fractures, etc. Now, hes insured under Tricare as he is a military member, actively. We just received a bill of $31.50 from this company and we know for a fact that his healthcare would have reached out if there had been a problem. I would like to suggest to this business that they either 1. Fix their system so that this does not occur or 2. Shut down because its a scam. Ive seen how many reviews youve had in the last three years and 12 months. Thats a concerning amount.Thanks,A rather irritated citizen

  Business response

  06/22/2023

  Thank you for reaching out. TRA Medical Imaging provides x-ray read services for many urgent care facilities in the region.  It is possible for a statement to go out to a patient if the insurance information received from the facility is incomplete. When that happens we may be unable to submit a claim to the patients insurance plan.  We appreciate this can be very frustrating. Please give us a call at **************, option 0 between 8am-4pm Monday-Friday and request to speak with our internal patient accounts team and we will do our best to resolve your concerns.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a "Notice of Non-Payment" notice saying it was going to go to collections. I have never receieved a bill. My insurance has paid this. They are thretening to take me to collections over $16.72. Web site takes you do a different web site. All of it seems so sketchy. The amounts are so low I bet many people who don't know better just pay it. Total SCAM.

  Business response

  04/27/2023

  Dear ****************, we appreciate you reaching out to us so that we can review and respond to your concern. TRA Medical Imaging provides radiology services for many of the local hospitals and ERs where you may have had services, however were limited to what medical account information we can provide on a public forum due to privacy laws.  We understand that can be frustrating but if you will contact our local business office at ************** between 8am-4pm Monday-Friday and request to speak with our internal patient accounts team, we can then provide additional information on any services provided, what insurance has covered and billing information.  We look forward to speaking with you and answering your questions.

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am concerned about the authenticity of a bill we received in the mail from:Tacoma Radiological Associates ***************************************************** ************* ************************************************ Amount due: $35.78 Account #: ****************************** Charge ID: ******** Date: 01-06-23 A second address is listed at the top of this bill at:PO ******************************************** The above information is the information listed on the bill we received in the mail for my husband, *************************************. I contacted Tacoma Radiology Associates (not Radiological, as listed on this bill) who said ******* owed almost $70 (and this amount I paid). I attempted to visit the online address listed on the form and it is an invalid webpage. When I searched for the phone number online, I found warnings stating the phone number is not valid and is a scamming phone number. I wanted to submit this information so the BBB can investigate this false company to prevent anyone else from receiving this bill, mistaking it for a real bill, and paying the listed amount to a fake company.

  Business response

  01/20/2023

  I'm sorry for any frustration you've experienced with a bill you received.  TRA provides professional radiology services, such as x-ray and MRI, for many of the hospitals in and around Tacoma.  Our charges are separate from the hospitals' charges for the technical portion of the service.   In 2022 we were partnered with a billing vendor out of ******* who sends out statements on our behalf.  The ************** phone number is a valid number for the billing vendor and is listed on our website.  We cannot provide patient-specific information in a public forum but if you call our business office at ***************, you can ask for our internal billing team who will do our best to answer any other questions you may have.  Thank you for the opportunity to respond to your concerns.

• Initial Complaint

  10/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I are very upset we received a copy of a lawsuit that was started against us by ****************** for services we do not recall at TRA. We supposably have four accounts that they are trying to recover but they do not specify who the accounts belong to. We never received any bills by TRA or ****************** even though they say they mailed them. We are concerned that it could be a scam to collect extra interest and fees. If the accounts are legitimate we would like clarification of the charges on those accounts and reach an agreement with TRA not ******************. It is unfair that we are being sued for accounts we have no knowledge of and that don't even show up in our credit history.

  Business response

  10/13/2022

  Thank you for reaching out with your concern and giving us the opportunity to respond.  We are limited to what patient and medical account information we can provide on a public forum due to privacy laws.  We understand that can be frustrating but if you will contact the agency at ************ they can provide itemized statements that include dates of service and a description of services being billed which should give the clarification youve requested.  Thank you, TRA Medical Imaging. 

• Initial Complaint

  07/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I keep getting calls from collection agency for a **** owe to TRA that I do not owe. I am double covered by insurance I spent over a year calling and emailing them to discuss the **** I even talked to someone who finally told me they would take care of it and they did not. I am now being harassed by a collection company about it. This is getting old I have not been to tacoma in almost 2years. All is a sudden they are trying to collect on a **** again. It is under $30. Crazy

  Business response

  07/25/2022

  ******, thank you for reaching out and giving us the opportunity to respond.  The team here strives to provide a positive outcome for anyone visiting our facility and are sorry to hear of this negative experience.  We need additional information from you to be able to fully review the situation.  We would appreciate it if you reach out to our *************************** at ************** so that we can address your concerns.  Thank you, TRA Medical Imaging.

• Initial Complaint

  06/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get a medical **** handled with TRA since last August. The total amount they are saying I owe is $62.28. My account number is *******. The reason this amount is incorrect and why I have yet to pay it is because at the time of the service, I was dual insured. I provided this information at the time of the service and at least a dozen times (if not more) since the date of service, August 19, 2021. At the time, I was dual insured by Aetna and ***************** ********* For whatever reason, my claim keeps being incorrectly submitted to both insurance companies and instead of ****** picking up the rest of what Aetna did not cover, I am being left with the balance. I know for a 100% fact that I do not owe anything for this visit. I have tried so many times via email and over the phone to get this resolved. I have pleaded over email for someone to connect me to a supervisor so that we can get this handled and no one ever listens. I want TRA to get the money they are owed just as much as they do, but I am not the responsible party. I have done everything in my power to try and get TRA their money. I have spent a countless amount of time on the phone and over email trying to explain how to submit the claim and the insurance information. I have asked to speak with supervisors to hopefully push this problem higher and I was ignored. At one point, someone said my "problem" was escalated but I never heard a response on that escalation and a short time later, I received yet another **** saying I owed money. The problem itself isn't complicated; it's a coordination of benefits problem between the insurance companies that needs to be handled and yet I'm being put in the middle.

  Business response

  06/17/2022

  *******, thank you for reaching out so that we can address your concern.  Our goal is to provide the best to provide a positive outcome for those having services at our facilities or the local hospitals we work with, and regret any frustration you have experienced.  We are limited in what information we can provide in a public forum and would appreciate it if you reach out to us at ************** and ask for the patient accounts team so that we can address your concern.  Thank you, TRA Medical Imaging

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩