ComplaintsforNRB Property Management LLC

• Initial Complaint

  02/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We had mold in our instead of moving ** they broke our lease I spoke with ************************* and she said that once I turned in my key I will get my deposit back

• Initial Complaint

  06/07/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  6/1/2023 house hadn't been touched cleaned landscaping as promised to original p7ctures on website we are still waiting on another house it's been 7 days no process we are to move in the 9th no communication on up dates ask how we are doing lack of empathy they are at fault and breached agreement and I don't feel a priority to get these done my mother has been going through emotional distress having not a house for her and my dad with their two small Frenchies is very concerning you do not travel all this way from ******* to be homeless because of their mistake we follow through with the screening process the applications it was approved and set a date to move in on the 1st disagreement was breached and contract after meeting with them in the office we still needed to find a home there wasn't much to look at resettled on a home farther out in a place where we didn't want to go and price that we didn't want to pay from $22 50 and now ****************************************************************************************************************************** a lease agreement for a year I'm asking for my full refund back plus the 3 days of U-Haul any other expenses because of their mistake I I'm in the process of getting legal counsel for this issue

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  NRB IS TRYING TO GET ME TO PAY $669.89 FOR MOVEOUT FEES THAT DO NOT APPLY. THEY DID NOT PROVIDE ESSENTIAL HUMAN NEEDS AND DID NOT PROVIDE THE **** MINIMUM A PM SHOULD BE DOING. THE FOLLOWING IS A REBUTTAL I SENT TO THE ***** I HAVE REBUTTALED 2X SINCE MOVING OUT APRIL 2022, AND HAVE NOT HAD IT ADDRESSED ONCE. IT IS MY RIGHT TO REBUTTAL AND THEY WILL NOT ADDRESS THE REBUTTAL IN ANY MAGNITUDE. PLEASE SEE THE ATTACHED EMAIL FOR MORE INFORMATION:

  Business response

  10/18/2022

  I am sorry that you feel this way about your move out charges. I will be happy to touch base with our staff about every detail. They are quite thorough in their processes, but I am happy to take a further look into this for you. I am going in for surgery tomorrow, so it is going to take me a bit of time. Thank you so much, and I hope this finds you well. 
  
  ***********************
  Property Manager

• Initial Complaint

  02/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We rented a house through NRB for over four years. When we moved into the home the property was poorly taken care of, such as needing a new deck, carpet, vinyl & three sides of the backyard fence. We moved in with them promising to fix things. None of which ever happened in those four years. Two neighbors even contacted NRB & the home owner to have the fence fixed with no help, leading them to replace it themselves. The deck was never fixed and only got worse. Once we moved out of the home, we gave them 20 day notice of vacating the property, followed all the moving out guides including hiring professional carpet cleaning. Once we left the property RCW laws state that they had 21 days to get us a itemized list of charges for move out. They delayed to send this until after 25 days. Claiming we did nothing on the move out list and billed us for everything despite being sent receipts for cleaning from us. When we sent a certified letter of dispute over the charges, it took them four months to reply back and now we are left with over $3,000 in debt from their company dropping the ball and not being forward with us or the property owner of their negligence.

  Business response

  02/28/2022

  Unfortunately, this entire paragraph is totally inaccurate. When any tenant moves out, strict guidelines are followed on each and every inspection. When a tenant moves out, and leaves a property in worse condition than anticipated, those costs fall directly on the owner of said property. The damages caused to this property meant we were forced to send out an estimated letter to the tenant, because the burden fell upon the owner to rectify. This put a ton of stress and expense on the owner of the property to pay for and fix items that were left in an unacceptable condition. Not all owners are capable of writing a check, immediately, to get things processed with a home. The owner had to do much of the work, herself, to ensure she was saving costs to turn over this rental home. The move out letter was sent out exactly 20 days, after keys were turned in to correspond with the **** that we know very well. In the last 21 years, we have performed thousands and thousands of tenant move outs. We know every detail on every step. If this move out had corresponded with a normal tenant move out, all items could have been completed in 10 days or less. Due to the damage caused in this unit, and all expenses passed to the owner, it delayed finalizing this file. Owner did everything possible to minimize your charges, due to those coming out of her own pocket. Had she put all of this on an outside contractor the **** that you owe would be double. We will be following up with the tenant on getting their account current, even if it means payments through this office that are directed to the owner of the property. Thank you so much. NRB Property Management

• Initial Complaint

  05/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We rented a home from NRB properties with a deposit of on Feb 2019. We have moved out in March 2021. NRBs have not sent me back my deposit. They have sent me the move out checklist along with instructions stating I will receive my deposit within 21 days of move out. I have done everything they have asked for. I delivered the keys, carpet cleaning receipt and forwarding address to the Tacoma office and handed it directly to the move out department contact. I have reach out to them to make sure they received it and they responded that they did. I again reached out on March 5 and they have stated they will send out my statement. It is now ending of March and I have not received anything.

  Business response

  05/25/2021

  Good afternoon,
  I am very happy to respond to your complaint. First and foremost, this doesn't warrant a complaint as everything was completed by the book. Your move out letter was sent in the prescribed time frame as required by RCW *********. I am sorry, but we have performed thousands of move outs with our tenant families, and they are always done the same way each time. When people move out, and submit their forwarding address to the **** it makes it perfect for our staff to send all correspondence to your last address with our office. To find out that your mail was not being forwarded is unfortunate. I have asked the staff to reach out you via email, and heard that has already been successful. Unfortunately, considering the condition of the unit upon move out, it doesn't seem to be the result that you are looking for. As long as you consent via email with our office, we can send you everything via email regarding your move out. We sent your move out letter, certified, and the file has been completed. Please keep corresponding with Elise, and we are more than happy to assist you. 
  Thank you for your time, 
  Randy S*****
  Owner

  Customer response

  05/25/2021

  
  Complaint: 15498676
  
  I am rejecting this response because:

  As stated per all your company correspondents a to me via email, I have done everything your company had asked for.  I have also the attachments included in the email.  I also have photos and videos of how we left the house during move out.  In regards to the mail, we filed a forwarding address via **** and we are getting all our mail.  We also have written and emailed our forwarding address and gave that to your office.  We did not get any calls or emails from your office.  Nothing was attempted from your company to reach out to us.  
  
  Sincerely,
  
  Lemelyn Hess

  Business response

  05/27/2021

  I am sorry that you are not satisfied with the result of your move out. This office has done everything according to the law and policies put into place many years ago. We do NOT benefit from keeping any funds from your security deposit. Those funds are there to guarantee the integrity of the unit upon a tenant's move out. Unfortunately, the condition warranted the spending of your security deposit to try and return the unit to its previous condition. When you moved into this unit, everything in this unit was brand new. When a unit is so new, it should easily remain that way for many years. Our job is to make sure that condition stays that way through all tenancies. Thank you for your time. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩