Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          The News Tribune has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Customer ReviewsThe News Tribune

            Newspaper
            View Business profile
            View Business profile

            10 word minimum.

            You can use up to 2000 characters

            Provide Your Info to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

            All fields are required.

            This is automatically determined using your first name and the first initial of your last name.
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            24 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating

            • Nathan R

              01/03/2024

              I tried canceling when my card that was getting charged had to be replaced with a new one. Since they make it difficult to cancel I decided that would be the end of it. Instead of canceling they decided that I still owe the money for another 6 months and they would cancel my subscription. I received no notice that they would do that. They called a few times and when I answered there was no noise on the other end of the line. They decided that instead of not providing me service i wasnt paying for would send me to collections. They are predatory and I won't sub ever again.

              The News Tribune Response

              01/03/2024

              Thank you for your feedback. Our records show a customer service person has helped resolve your account. Please feel free to contact us if you have any further questions or concerns at ************. 

            • RoxAnne S

              12/08/2023

              The day I got notification that my subscription for the digital version was renewed, I immediately canceled and received notice that it would cancel on Dec 5, 2023. I didn't know that TNT or McClatchy doesn't refund. Bad business. To say I am dissatisfied is a nice way to put it. $50 a year is ridiculous.

              The News Tribune Response

              12/09/2023

              Thank you for contacting the News Tribune. The account for ************************* was cancelled as of 12/5/2023 at the subscribers request. At the time of the order Terms of Service must be accepted prior to the order being processed. In the Terms of Service it explains cancellations are processed for the next renewal date. The automatic deduction plan was signed up for by the subscriber for a yearly paymnent . A customer has many options on how to cancel service prior to the next payment being processed. ***************************** account was due to renew on 11/30/2023. If you have any questions please contact our customer service department at ************.

            • Madeleine L

              11/21/2023

              I was sent to collections for their mistake! I canceled my online subscription via their phone service on 8/9, it was confirmed to be cancelled, but they continued to charge me!! I of course disputed the charge and received another call fro mathematician again confirming it was cancelled and then today I get a collection notice in the mail. This is fraudulent activity and insane to see from what I thought was a local company.

              The News Tribune Response

              11/23/2023

              Thank you for your message to The News Tribune. Our records show your account started on 8/11/23 on a promotional rate of $1.00 for the first month (digital access only). The account was set up on an automatic payment option at the time of the start. However, we do show a note on the account that requested to have the order canceled. We do apologize for the error.

              At this time, the account has been cleared with The News Tribune and ARM Solutions. Please note, ARM is a non-reporting collection company and this will not appear on any credit report.

              Please feel free to contact us at ************ or ********************************************* if you have any further questions or concerns.

              Thank you

            • Steve M

              11/14/2023

              The News Tribune (Tacoma) has sent me to collections because they continued to deliver a few papers after I canceled my subscription. Not only is the paper lacking in content but now they are pulling this. I have never been sent to collections in my life before this. I was a loyal customer of theirs for over 50 years and now this is the treatment I get. Pathetic!

              The News Tribune Response

              11/15/2023

              Thank you for your message to The News Tribune. Our records show your account expired on 8/9/23. There were two renewals sent (7/12/23 & 8/21/23). We received a note of cancelation in the mail, but it was after the expiration date. Since we do not stop subscriptions automatically, the account continued on a grace ******* Once we received the notification, the account was canceled on 9/16/23.

              Please feel free to contact us at ************ or ********************************************* if you have any further questions or concerns.

              Thank you

              The News Tribune Response

              11/15/2023

              Update on the account- as of today 11/15/23, the account has been cleared with The News Tribune and ARM Solutions. Please note, ARM Solutions is a non-reporting collection company and this will not appear on any credit report.

            • Thomas G

              10/18/2023

              It is outrageous that the News Tribune will not refund partial subscriber dues and, essentially, force an unwilling subscriber to keep receiving the paper (now vastly reduced in size and local reporting) until the end of the subscription. Mine ends in February, ****, and I am unhappy about continuing to pay for the paper. Our mail delivery often does not arrive until 6:00 pm. All other subscription services of which I am aware allow a partial refund upon cancellation. Is the News Tribune's policy even legal?

              The News Tribune Response

              10/20/2023

              Thank you for your message to The News Tribune. Our records show your account is set to expire 4/4/24. As of Monday 10/16/23, there was a change in how the paper is being delivered. However, The News Tribune is still providing 7 day news and content. The printed paper is being mailed daily Sunday-Friday and you have 7 day unlimited digital access to the website, eedition and newsletters. We hope you continue to read the paper and take advantage of the digital news content that is available everyday by 6:00am.

              If there is a delivery issue with the paper being mailed, please feel free to contact us and we will research any delivery issues. At this time, your paper will arrive same day with your regular mail delivery.

              Please feel free to contact us at ************ or ********************************************* if you have any further questions or concerns.

              Thank you

            • Michael R

              10/14/2023

              The Tacoma News Tribune has elected to stop providing home delivery of the paper. They will begin mailing the paper on 10/16/2023. ******* does not provide home mail delivery, we have to have a post office box. We go there two to three times a week. We would have to go to the post office every day for a paper that is a day or more late. I called to cancel our subscription and ask for a refund, since it doesn't expire until 02/01/2024. The digital access is worthless to my husband who uses a small flip phone. I was told the TNT has a "no refund" policy. We are not cancelling because we no longer want the paper, but because the news will be old by the time we get the paper and will have to drive to get it every day. This service of mailing would not be as bad if a person got delivery of mail to their home......we do not. We want the refund we are *********** get. We were not told this change was coming when we renewed our subscription in July.

              The News Tribune Response

              10/17/2023

              Thank you for your message to The News Tribune. Our records show your account has been updated to continue the mail delivery. Please note, the mail delivery also includes unlimited digital access to the website, apps, newsletters and eedition. The news will still be delivered everyday, it is just the way the news is delivered that has changed. Our hope is you continue to keep the subscription and enjoy reading the paper in print and digitally.

              Please feel free to contact us at ************ or ********************************************* if you have any further questions or concerns.

              Thank you

            • NJ B

              09/13/2023

              Wanted to cancel my subscription of $859.00 and the person on the phone would not do it without me threatening to report to the business to the BBB. She insisted on making discounted subscription offers and I continued to state the cancellation request. After 10 minutes of FIGHTING with her on the line and stating I would make a complaint to the BBB, she finally gave up and put a cancellation notice in. I don't know what you don't understand about:1. it's too expensive on a 90 y.o.'s budget 2. do not renew for any amount 3. $895 for a very limited news paper is too much! We better not be solicited by anyone to renew, don't send a billing to renew, don't attempt to make any solicitation for a subscription! I would give NO STARS IF I COULD

              The News Tribune Response

              09/14/2023

              Thank you for contacting the News Tribune. The account has been processed for a cancellation. We have processed your request to be added to our do not contact list. We apologize for your experience when trying to cancel your service. If you have any questions you can contact our customer service department at ************

            • JoAnn C

              09/12/2023

              Online, when you click on a News Tribune story, they ask if you want to unlock 48 hours of access by taking a three question survey. The questions? Do you own a home? Is your mortgage over 100k? Is your credit score 560+? Oh, and your email address. Why would they ask these questions? Do they intend on using this information for a story or are they going to sell it? Who do they sell this information to? Yet ANOTHER reason to beware of this company.

              The News Tribune Response

              09/13/2023

              Thank you for contacting the News Tribune. We are committed to up to date local news and journalism. In an effort to promote access to all readers we are now giving multiple options to view our website and replica paper. These are the options we are currently providing to readers. You can view a limited number of page views each month at no charge. You can purchase a digital only or print and digital subscription with many options to choose from. Now we are able to offer a 48 hour pass for unlimited viewing by working with one of our marketing partners. This option is 100% voluntary we are not saving any data. if you decide to submit your information you will receive a 48 hour pass.  I thank you for your concern and feedback regarding this matter.

              The News Tribune Response

              09/14/2023

              We Thank you for your feedback regarding our effort to provide options to view our product online. If you have any further questions please call our customer service department at ************

            • Irene B

              05/03/2023

              TNT raised my paper rate from ***** to ****** without notice over night. I have auto pay and did not notice until later. They have tried this before and I have called them and with the language barrier I was able to bring the price down however, they are constantly upping my rate without notice. l am going to cancel as the tribnet is not worth even ***** for a 6 day delivery. They say it is because their production costs have gone up. At this point they will lose their business as people will not pay for the small paper we do get, if we get it. Also, they charge you more at the holiday because of advertisements. Aren't these paid for by the businesses?

            • Rae K

              02/23/2023

              They give you a great rate for a year and then it goes sky high. mine jumped to over 50$. I had auto pay so they took it out.I emailed them and cancelled which they did, but did not refund my money as requested. Now, about 2 months later I have a collection agency after me. They say I owe ***** for November to December for home delivery. I had digital with Sunday only delivery which is what I cancelled. I can't believe they would think I would pay ***** for 1 month of Sunday only delivery! That is ***** an issue! What a scam. Most of their news is available on the web for free. This company is a ripoff! Buyer beware!

            Customer Review Rating

            1/5

            Average of 24 Customer Reviews

            Contact Information

            748 Market St

            Tacoma, WA 98402-3737

            Visit Website
            (800) 289-8711

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 141

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.