Complaints

This profile includes complaints for Foss Audio and Tint's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Foss Audio and Tint

  23446 Pacific Hwy S Kent, WA 98032-2718

• 

  Foss Audio and Tint

  512 Strander Blvd Tukwila, WA 98188-2921

• 

  Foss Audio and Tint

  10 SE Everett Mall Way Everett, WA 98208-8125

• 

  Foss Audio and Tint

  401 N Meridian Puyallup, WA 98371-8637

• 

  Foss Audio and Tint

  10115 SE 256th St Kent, WA 98030-6405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22935634
  
  I am rejecting this response because: 

  I phoned in my request when I made the appointment. In my past experiences with Foss audio, the installer talked to me about the installation of the thousands of dollars of equipment that they have installed. This installer, **** overrode my Epicenter that runs my bass, which Foss audio installed! That is not what the manufacturer of the DSR1, or the Epicenter suggest, they're two separate units with separate responsibilities. The fact that they are defending their actions shows how unprofessional they have become. 

  
  Sincerely,
  
  **** *******

  unning my separates and one running the bass. I tried calling back on the 23rd but didn't get through. I called on the 24th to schedule an appointment and **** was who answered the phone. I explained to **** the problem and his solution was to tell me he would just unplug it. I made a appointment with him for today the 10th. Today **** tells me I have to pay again to have him re-tune it because I didn't tell him what I wanted. I told him that he's the professional, it was his responsibility to ask me if not in the beginning, at least after discovering I had the epicenter running the bass. I agree we should have talked about it before hand, but for him to blame me for the conversation not happening is outrageous. He refused to acknowledge he did anything wrong, cut me of continually as I was trying to explain myself. I told him I wasn't satisfied and he totally brushed me off. When I told **** I was going to complain to his boss, he said he's isn't going to care.

  Business Response

  Date: 02/13/2025

  We hooked up the product exactly as the manufacturer recommends.  Nothing was mentioned to the person up front or to Vik about wanting the job done differently than what is directed by the manufacturer. If something had been told to either person we would have modified the recommended install process to accommodate the client.  As a courtesy I have offered to give one free hour of labor to rework the install.  Tuning can be time consuming we can get most of the work done but if client wants more that would be at his expense.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22006817
  
  I am writing to formally reject the recent response provided by Foss Audio regarding the issues with the paint protection film (***) and window tinting services performed on my vehicle. The response was not truthful for the following reasons:

  
  Limited Video Evidence: I was only provided with 15 minutes of video footage, whereas my car was in your shop for 2 days. In the footage, I clearly observed the technician leaning against my car while working, wearing a regular pouch. He was frequently distracted, engaging in conversation with another worker throughout the process. There was no evidence of the technician taking utmost care or wearing any fiber material aprons as claimed. To thoroughly verify your claims and ensure no damage was caused during the installation, I require the complete video footage of the entire 2-day period that my car was in your shop.
  Invoice Discrepancies and Unfulfilled Agreements: Attached is the invoice showing no discount on the normal price. I had already paid for the pro trim done at the dealership, which included the door cup and edges, reducing the work for your shop. The rear bumper was part of the *** work order. I requested the side skirt to be included and showed you a brochure from another shop. You agreed to include it but never mentioned any additional cost. Furthermore, you told us the front bumper would be wrapped, but both the front bumper and side skirt were not completed as agreed.

  
  Incomplete and Delayed Work: I paid $1,518.06 as detailed on the attached invoice. There was no discount or free service despite the incomplete work as per the quote and verbal agreement. Moreover, your shop did not finish the car within the agreed time frame, and there was no communication or notification until I arrived at your shop to find the work order incomplete for both the tinted visor windshield and rear bumper.
  Given these points, I request a prompt resolution to these issues. I look forward to your timely response and a satisfactory resolution.

  
  
  Sincerely,
  
  *******************

  rapped, and the side skirt was ignored. When I called on Wednesday, July 17th, I was informed that the side skirt would require an additional $250, a cost that was not disclosed in the original quote.Lack of Accountability I entrusted my brand new 2025 ***** to your care to protect it from potential damage. When I dropped it off on Monday, July 15th, there were no scratches on the car. Upon returning on Tuesday and discovering the car was not ready, I also noticed two small scratches on the driver's door. After reviewing the shops security footage, it was clear that an employee had leaned against the car with a tool pouch and water bottle belt. I don't know if there were any other tools they used for the job that could have caused the scratches, like a razor or sharp object, which likely caused the scratches. Despite this evidence, Foss Audio denied responsibility and refused to address the damage, leaving me with a damaged vehicle and a very negative impression of your services.

  Business Response

  Date: 07/18/2024

  Of course, we touch the cars with our clothing / tool pouch when tinting them and we use plastic bottles and wear soft aprons to ensure no damage occurs. You can see in the video that the technicians used the utmost care working on your vehicle. In addition, the technician on your vehicle is 6'2" and this scratch was well below his pouch and water bottle, and he was not squatting down when he worked on your vehicle. Yes, we use razor blades on the inside of the windows when cleaning them and that does not lead to a scratch on the outside of the car below the door line. We have the video for a reason you can clearly see that nothing sharp was ever close to that spot on your door. Additionally, we took the water bottle and tool pouch and demonstrated that they do not scratch cars on one of our vehicles. Don't let the facts get in the way of pushing for us to do your side skirts for free.
  
  You know that the side skirts were not included before the job was started. Your rationale that they should be included was another store said they would do it. We have checked with the other store you mentioned, and they do not include side skirts.
  We already did the rear bumper section for free.

   

  As far as buffing out the one door it would probably cost less than $200 not $1500.  We already gave her a $250 discount off the normal price.  Since we did zero damage to the vehicle gave a $250 discount before we began the job and a free service worth $99.  That well exceeds the amount of having one door buffed out. 

  Business Response

  Date: 08/20/2024

  We absolutely did not scratch this car.  We do have the full two days on video.  Yes a plastic bottle touched the car in a different place on the same side of the car then her scratches are.  We also showed her on another car by smashing the bottle 10 times harder than it touched her car and no damage occurred as it is impossible to scratch a car with a soft plastic bottle.   Same with the cloth tool pouch.  If she would like to come watch the entire two days feel free to set an appointment.  

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22006817
  
  I am rejecting this response because:

  1  Mail or email me full copy of the 2 days video of my car stored at their shop

  2  Show proof of video that their employee did NOT use the razor and sharp object to cut the material on the windows itself and not scratch the side of the car!

   

  If the can show proof and evidence from the video of the 2 things then I can accept their response  

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/22/2024

  A two day video will not email the option to come see it is available for a couple more weeks.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 05/06/2024

  Was told the customer withdrew complaint and was taken care of.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my wifes car in to **** to Have the blown speakers replaced for a for an LIKE factory system. I agreed price of $2500. We were not told what they would be replaced with. Got a call the same day suggesting I have a sound damper pad installed For an additional $650 I said if itll improve the sound quality go ahead.Extremely dissatisfied with the sound quality, only one speaker worked & absolutely no bass dropped it off in additional day so they could Tweek the amp for better quality Still no Bass. I was told I could purchase a subwoofer that they could install in the trunk for an additional $750. (Bait n switch) After a week of grumbling they said they would do it for $500. I told him thats not what I agreed to pay in the beginning. I was told they had to put separates in the car because they didnt know I had a Bose system even though the Bose badging is marked on the speaker Grills. after some research, I found out that ******* sells the same speakers. I did not know I was getting ******* speakers, especially for $2500 Getting absolutely nowhere with ** the manager, we emailed ** the owner, and he said between the Shop employees theres over 60 years experience there.I would think that they know how to read the Bose badging. We ask for a refund because we were dissatisfied with the product and they said thats not the way they do business.Now, 2 1/2 months later, when the stereo is a bit louder, such as on the freeway, the sound cuts out. Every concern that was brought up was answered with an excuse & really dont want to do business with them ever again. Theres absolutely no customer service & no *********************** not willing to resolve this issue without additional money.At this point, I just really want a 100% refund. We are a victim of poor business practice from Foss Car Audio of ********! I feel violated as a consumer and both ** and CJ need to answer for the less than mediocre service. What can I do at this point?Still no receipt!

  Business Response

  Date: 02/06/2024

  If the sound is cutting out we are happy to check that out for free and most likely fix the issue for free depending on the cause.  

  We offered to sell him a woofer at our cost as a customer courtesy as he was not happy with the amount of bass with the fix to the blown speakers, but we done give away amps, woofers and install services which is what was repeatedly asked for. 

   As far as not tell you we were going to be replacing blown car speakers your quote had speakers on it and it is the only way to fix a blown factory speaker is to replace it.  

  Sound Damping greatly improves the sound of speakers.  Every single car maker and 100% of audio shops would agree with that.  100% of both would also agree with our solution of adding a woofer if you want more bass.

  We were also not paid any cash or credit card for this purchase so there is not money to give back this was a barter transaction.  Also we can't undo the hours spent on the vehicle and quite a bit of the product cannot be reused.

  The only poor communication was getting told no that we would not give away a free bass package, this subject was responded to by many people in many ways including third parties, just not the answer that was wanted.  

   

  Business Response

  Date: 02/20/2024

  If the sound is cutting out we are happy to check that out for free and most likely fix the issue for free depending on the cause.  
  

  We offered to sell him a woofer at our cost as a customer courtesy as he was not happy with the amount of bass with the fix to the blown speakers, but we done give away amps, woofers and install services which is what was repeatedly asked for. 
  

   As far as not tell you we were going to be replacing blown car speakers your quote had speakers on it and it is the only way to fix a blown factory speaker is to replace it.  
  

  Sound Damping greatly improves the sound of speakers.  Every single car maker and 100% of audio shops would agree with that.  100% of both would also agree with our solution of adding a woofer if you want more bass.

  
  We were also not paid any cash or credit card for this purchase so there is not money to give back this was a barter transaction.  Also we can't undo the hours spent on the vehicle and quite a bit of the product cannot be reused.

  
  The only poor communication was getting told no that we would not give away a free bass package, this subject was responded to by many people in many ways including third parties, just not the answer that was wanted.  

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19963569
  
  I am rejecting this response because:

  I wont be returning to the store. I want a refund. Even if the front ones are changed to a lighter tint the back ones are still illegal.

  
  *******************

  ain so I left. Today on 4/20/2023, I asked for a refund online for the illegal work that was done to my car that I need to fix elsewhere now, but, he refused saying he told me it was illegal which he never did. I have the chat screen shots too, he never said it there either.

  Business Response

  Date: 04/21/2023

  You chose the film shade if you want the front two retinted in a lighter shade we will do so at no charge.   
  

  We will collect the sales tax from you when you come in for the service. 

  Business Response

  Date: 04/26/2023

  So you picked the shade asked us to changed what you selected we offer to work with you and you say you won't go back.  Sounds like you are wanting a free tint job.  You have a lifetime warranty and we put on the film you selected.  We are willing to work with you but NO YOU DO NOT GET TINT FOR FREE BECAUSE YOU CHANGED YOUR MIND.

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19963569
  
  I was not notified that it is illegal and you didnt refuse the illegal job like you should have by law. I dont need your tint, as I said a want a return so I can go and get it done somewhere else where they do a nice and legal job on the whole car ( not just the two front). So as I said i want a return since the job is worthless if its illegal since I cant sell the car if it has illegal tint on it. But, Im willing to escalate it and get police involved. You just dont seem to understand you cant do illegal jobs whatsoever even if you scam the costumer into getting one, thats what the word illegal means. Upon receiving the return I can show proof that I get rid of your tint on my car.

  
  *******************

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19456807
  
  I am rejecting this response because:  It ignores the issues.
  
  Sincerely,
  
  ***************** profit?), **** FIRED me as a customer, telling me I can never come back again. But that wasn't enough. They set the controller to time out after five days! If I don't find someplace else to "recalibrate" it in that time (for -another- $125) my car is bricked.And that's not all. They would not release my car unless I paid another $140 for 30 days rental! Well I have already paid for February. I started my service on November 30, which normally would mean that February is paid for, but they told me that if I have the unit for even ONE DAY in a month I am charged for the whole month.It was at that point that I called the police, as this is fraud.

  Business Response

  Date: 02/24/2023

  We do not have a mobile service for your lock outs.  

   

  The insurance is for Theft not negligence. 

   

  Yes we asked you to find another provider just not worth the headache for either of us.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18692339
  
  I am rejecting this response because:

   

  The issue I am having is first your installers chose the installation placement. My assumption was as the professional installation experts they would know best placement for your products. Secondly, I came into the shop within less than 6 months after the initial installation because the light bar had come loose and was rattling around making a lot of noise and possible damage at that point.  This issue should have been appropriately corrected when I brought my vehicle in the first time. It was obvious at that time the installation tactics used by your installers were not going to work and something else needed to be done to stop the light bar from coming loose again.  Why they failed to do so seems like a systemic issue you may have with the quality of the technician completing the install.
  
  
  I am asking for you to cover the full cost of fixing my car at the ****** dealership due to the damage caused by the improper installation completed.  I have not asked for compensation for all the time I have lost dealing with this issue, having multiple visits to your store and waiting hours each time to get installation fixed.  The time I had to take off from work to get the vehicle fixed by dealership. The cost of the tow from breakdown spot to the dealership.  I believe I am asking a fair resolution to make me whole by your company.
  
  
  I am assuming Foss car audio stands behinds its installations of products, 100 percent if something was installed improperly. I truly hope we can come to an agreement as this whole process has cost me much more than I am asking for compensation for.
  
  Sincerely,
  
  Cambria *****

  ose once again and this time and been hitting the radiator until it wore a hole into it and all the fluid leaked out causing the alarms to go off and vehicle to shut down. I am beyond livid.. Being that I have already taken my vehicle in before for this exact problem. On further inspection Foss Audio did not install a lock washer or any kind of s**** tight so that this problem wouldnt happen again they just put a bolt in and tighten down the nut without doing anything to stop the nut from loosing and falling off from the movement of driving. I would think this would be a given to incorporate something to stop nuts from loosing as this is your whole business, installing equipment onto vehicles ??. I reached out to the tukwila store and they gave me the district managers e-mail. I believe the cost to do my vehicle should be covered by Foss Audio since their crappy installation ended up causing damage to my vehicle. AND this isnt the first time I have brought my vehicle on so they could fix their mistake. The district manager has no backbone and cant be bothered to respond to my e-mails. Leaving me no other choice but to hire a lawyer

  Business Response

  Date: 01/06/2023

  Tell us why here...Checking into this I am willing to pay half of the bill if that will settle the issue for you.   This is a custom installation and there are things that we could not have foreseen.  We have done a ton of light bars and where they usually mount the mounting instructions do not require any of the solutions you said we should have done.  In fact, the solutions would have potentially caused other issues and is why we did not do them.   We used the install standards that the manufacturers suggest and unfortunately neither you nor I predicted that it would come loose.  In hindsight I am pretty sure it has something to do with the unusual mounting location.  The install is more secure although less serviceable now so hopefully you find this solution satisfactory. 
  
  Thanks
  
  Ed
  

  Business Response

  Date: 01/19/2023

  WE installed to manufacturer specifications.  With a custom location we cannot see into the future and know if a service will happen any more that you can.  The difference is you drive the car every day.  If there was an issue bring it by and **************. 

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/21/22 I had the worst customer service experience I have never felt discriminated against for being a women but that happened yesterday. On 09/15/22 I was looking on Groupon for car tint and ran across a deal from Foss audio. I talked with my husband about it and he told me to go somewhere else as he had a bad experience with ****. I told him it was a different store so hopefully the experience should be different. we called the store and I can not remember who I spoke with but he said he could work me a better deal then the Groupon and went over option ($189 for all windows tinted) We then had a conversation about stereo install and how much that was. He said it was $200 for the install. I then said does that include the converter and he replied no that is the 1 thing that is not included. I asked if everything else was included and he replied yes. I then made an appointment.I show up for my appointment and he increases the price to add in the wiring kit which was supposed to be included in the original price. **** argued with me saying he was the only one working on Thursday and he would never say that. He was just really aggressive as soon as I met him. Very rude attitude. So I did the paperwork and dropped my car off. I pick my car up and while its getting tint it random started making feed back noise. They said it was due to the car powering on and off. The stereo sounded fine. I MADE IT 5 min down the road and my car smells burnt and theres smoke and no more bass. I pull over and my sub is smoking. I go back and **** argues with me explaining that I hired him to run the wires not check or tune my equipment. And clearly his wiring job was good because 1 of the voice coils was working. And that My stereo should not go above 50% volume. When asked how we can resolve this he stated that he could sell me a sub. How is it ok to not look at customers equipment and make sure everything is turned down blow a customers sub all to sell them something else?

  Business Response

  Date: 09/22/2022

  We are not responsible for the failure of used gear.  The equipment is more than 5 years old and not in the best shape.   It worked when it left and blew shortly after that, there is no way to have known that would happen.   There are many adjustments points of a system but we cannot predict performance of used gear that we do not control the use of.   We have offered to sell the client a new woofer at our cost and she has accepted that offer.  There are still parts of the system that could cause issues but client only wanted a new woofer. Hopefully those parts do not cause any issues and this will conclude this issue.