ComplaintsforMax Care

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We got this warranty from Car *** when we purchased a used vehicle. This cost us ***** upfront. We had a vehicle issue and took it to Brakes Plus in Monument to get this addressed* on 8/30/2023. We were told the payment would be made to the repair facility in 48 hours. The repair facility will not release the vehicle, without that payment. I contacted MaxCare to find out when the payment would be made as we are at the end of the 48-hour time frame. On 9/1/2023 was told it would not be until 9/5/2023 for that payment to be made. This is a serious hardship to be down to one vehicle for 6 days during a school year and during the working week. This speaks to the poor quality of service from this company and the inability of them to fulfill their financial obligations. This company needs to refund the money that was paid for this service. They have not been able to meet the contractual obligations of the service plan they entered into.

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  MaxCare replaced our deck after a tree fell on it several years ago. We are now having problems with the deck warping. I noticed the deck warping in May, 2023 of this year. I sent several emails to Maxcare inquiring about repairing their work in ******************, and June. They did not reply. I sent several more emails to the project manager in June. She did not reply. My direct complaint is the lack of reply to repairing the warping this year and when they will repair their work. The replacement was done in 2019 and they did a poor job. The entire project beginning to end took a full year. They did not put a temporary railing on the deck for 6 months, while we had small children under the age of 5 running around. It was a safety hazard. They did not clean the shattered glass railing in a timely manner and for the last 4 years my children have been finding large chunks of glass everywhere beneath the deck.

  Business response

  08/03/2023

  After reviewing the complaint, we have gone through all emails and were unable to locate any incoming emails regarding these concerns. 

  The project manager who ran this job is no longer with the company, this may be the reason we were not aware/advised of the concerns. 

  I had our operations manager reach out to the homeowner via phone, he was prompted to leave a voice message. He advised the homeowner to reach out to us via our office phone line ************, as we are more than happy to review and resolve any workmanship issues.

  We have not heard back but will continue to reach out in order to resolve this matter. 

   

  Customer response

  09/21/2023

  I would like to drop this complaint entirely. Maxcare reached out to me and fixed all the poor work done by the company previously. The new team did a terrific job and addressed all my concerns. Please go ahead and erase this complaint. I am satisfied with Maxcares work to solve my issue. 

• Initial Complaint

  03/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/11/21 My motor in my car had blown. My car had proper maintenance and was under maxcare warranty. They argued back and forth with carmax about who was responsible for paying for repairs. After months of that they decided to pay for repairs. It is now 3/31/22 and my car still isn't fixed after multiple attempts. They have not compensated me for any of my inconvenience except one month of my car payment.I've had to wipe out my savings because I had to pay the car payment and insurance on a car I cannot drive. I was the only one to suffer this whole time. As a traveling nurse I must have transportation to work. They haven't reached out to see if it was resolved or communicated with carmax about how much of and inconvenience this is for me. I am disappointed in this whole situation and have suffered greatly because they waited months to take ownership. They didn't agree to take responsibility even though I was clearly under warranty,and had proper maintenance documentation. My car sat for 3months untouched just accumulated payments because of their lack of professionalism and interest in my issue.

  Business response

  03/14/2023

  Our business is not in the car warranty business, we are a restoration company that deals with home insurance claims.

  This compaint is filed against the wrong maxcare- we do not work on or with vehicles in any way. 

  Please remove this complaint from our profile and rating. 

   

  Than You, 

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩