ComplaintsforWide World of Golf and Tennis

• Initial Complaint

  01/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello, I'm not sure how formal or extensive to make this writing, but I bought a set of golf clubs from this retailer with specific specifications. I paid an upcharge for more expensive shafts which was denoted on the order. It came to my attention that the clubs had the standard shaft, not the more specific version that I paid extra for. I believe the error was made by the manufacturer not the retailer, but this company (the retailer) has not responded to numerous emails regarding how to proceed or resolve the error.Details:-Purchased 2/2/23 for $1,128.52 -Order ID is #***** -Specifications: New 2023 King ***** *************** | 5-PW | TT DG Tour Issue X100 | *****" | 0.5-degrees Up | Standard Loft | Standard Grip -Would like refund or replacement/exchange with correct specifications -Have reached out multiple times with no response

  Business response

  01/29/2024

  Dear ****,
  
    On behalf of the entire team at Just Say Golf, I am writing to sincerely apologize for the error in your order. We understand that receiving the wrong Shaft instead of the Tour issue shaft you ordered must have been frustrating and disappointing, and for that,we are truly sorry.
  We take pride in providing our customers with the highest level of service and accuracy, and we are deeply disappointed that we fell short in this instance. We have investigated how this mistake occurred to ensure it doesn't happen again in the future.
  The gentleman you were working with is no longer with our company, so I apologize that no one got back to you, This information was not shared with us from this individual, so we did not know until we received your BBB complaint for this issue.  This is not an excuse for the lack of communication from our company, there has just been some changes made and the ball was dropped this is our fault and we own that.  We are more than willing to get this taken care of with no questions asked, whether thats reordering these clubs with the correct shaft that cobra did drop the ball on or issuing you a Refund for the irons you do have.
  We value your business and want to make things right.  In addition, we would like to offer you a discount off your next purchase with us as a token of our apology. We hope this gesture demonstrates our commitment to your satisfaction and encourages you to give us another chance.
  We appreciate your understanding and patience in this matter. If you have any further questions or concerns,please do not hesitate to contact our customer service team at ************ or  ********************* . We are available 9-5 PST Monday through Friday to assist you.
  Once again, we sincerely apologize for the inconvenience caused by this error. We look forward to earning back your trust and exceeding your expectations in the future.
  Sincerely,
  The Just Say Golf Team
  *************************
  Chief Operating Officer 

  Customer response

  02/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Hello. A representative from the company reached out and apologized for their lack of communication. He offered to resolve the issue in whatever manner I felt most appropriate and ensured that is not how they operate as a business. Prior to this issue they had been great, so I do believe this was an anomaly that occurred for whatever reason it did. Thank you for your help contacting them I did not know what else to do. 
  
  Sincerely,
  
  *********************

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