Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In July of 2021 Skips Awning was hired to construct an awning over an existing deck. They did not get a building permit as required. I got the permit after they did the work as I knew the city would not be signing off on a project of this scope with no permit. Skips was called put as they failed an inspection with the City of ****** due to footings and the stability of the bar across the top. I have contacted Skips numerous times over the last year and a half. The city also contacted them. Always the excuse is, we have to check with the engineer. o one calls me or sends any sort of communication of status.There are holes dug around the deck to "show the city the footers". The end cap is off the roof of the awning and it is getting close to winter. Snow will go in the open area, No inspection was ever called for and the project remains unfinished.
Business response
09/29/2023
I am sorry that ***** is unhappy. We do not pull permits, that is the responsibility of the homeowner if they choose. Ideally they get the permit before the installation because it makes the process much easier. We did work with the city to verify the stability of the structure we built. Every time we satisfied one thing they asked for more. We had to coordinate with our engineer for several site visits which caused significant delays and expenses to us, as well as being required to dig up the footings for the city but the ground was frozen. We did not communicate often as we didn't have any updates, we were waiting much like she was. The permit was completed the day this complaint was filed. We will be out to fill the holes and put the cap back on the beam as soon as time allows.Business response
09/29/2023
This customer has been extremely impatient and rude through this entire process. Each time she or her husband have called, with the exception of once, they have been rude and yelling at us because this isn't resolved. We were working constantly with the city and have spent over $3k with the engineer to get this resolved to the city's satisfaction. We have built many covers in the neighborhood, including their neighbor's cover, without permits and they are all still standing. We were notified after they failed inspection that they had gotten a permit. Prior to that they were happy as could be with the new awning. The day she filed this complaint she left us a voicemail threatening to *** us because this isn't complete. Meanwhile her permit was completed within the hour.Customer response
10/02/2023
This project should have had a permit. I obtained one as I knew the city would contact me if they saw a new structure and not permit. Is Skips saying that all would be fine had I not obtained a permit in violation of City code? It has been 2 years now, and yes I am irritated this is still going on. It sounds like you have declined to be upfront with us as we were irritated at you, and this justifies the lack of communication and length of time to complete this.
How would I know that you spend $3k on this when you have not communicated anything to me. I was also told you would pay for the permit, which you have not. I had to purchase an extension a few weeks ago at my expense. I have paid for 2 permits.
The inspection is approved, however no one has come out to put the end cap back on or fill the holes back in.
Customer response
10/05/2023
Complaint: 20644675
I am rejecting this response because: The end cap is not replaced. I can't get up on the roof of the awning to get it and put it back myself. We filled in the holes ourselves for the second time. I will consider this done when the cap is replaced. I want to bel clean the awning itself is not unsatisfactory. The customer service of this company is.
Sincerely,
*********************************Business response
10/24/2023
This job is now complete, was completed on Thursday October 19th when the cap was put back in place.Customer response
10/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.