2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rita W
1 star11/01/2023
I dont like to do this but this company Is the worst! Paid for them to do a move out clean on my 4 bedroom 2 bathroom house and they didnt even finish. Was told the job was too big. And they had 3 cleaners and spent 5 hours cleaning it. My ************ were in and out of the garage since we were still moving and only saw 2 cleaners and 1 was on her phone every time we had to go in there. Ask to talk to a manager and got a call and then text from them. Sent all my proof of pictures of it not properly being cleaned and was told it was too big of a job and they would refund me some of the money since they couldnt come in and redo it or finish the job. And then was ghosted. Please do your research before choosing a cleaning company.
Merry Maids Response
11/01/2023
Im sorry you were not happy with your cleaning and we did offer a redo due to your complaint. In our communications you denied a redo and stated that you had already completed the items listed. I have submitted a $240 refund on 10/40/23 as indicated in our communications, I stated it takes 3 days to enter your account. so not sure where the ghosting has occurred. We have not received any further calls from you in regards to this matter. As stated $240 on 10/30/23 is on its way. Call us at ************ if you didnt receiveReview from Africanwild2
1 star04/23/2022
Lousy company! Overpriced, and the work done was terrible and incomplete. They sent the team back to finish and still it wasn't cleaned. I called the manager (asking very nicely) for a refund, and he was incredibly rude and insulted me and my property. They had even come out and looked at the house to give an estimate so they knew what needed to be cleaned. I reminded him of this, then he began to remind me in a threatening manner that my daughter worked for them, and I was a crappy person for asking for my money back, etc. My daughter quit shortly after because she was being treated worse than before. Am sorry I even tried them, and went through my credit card company to get my money back.Merry Maids Response
04/25/2022
Hi ******, I am not sure you are reviewing the right company. I do not see any record of your name or email in our system. Are you sure you are contacting the right company. Give us a call at ************ if you have any further questions.
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