ComplaintsforJohnny Tsunami Wash
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Johnny Tsunami to clean and remove **** from our roof in August 2023. The contract said to do roof cleaning, apply baking soda treatment and use light brushing to remove any ****. We also paid for gutter cleaning for the lower gutters. So, we thought they put the **** treatment on the **** and brushed off any visible ****. We noticed recently, that we have **** on our roof. We had a roofing company come out to look at our roof and they said where they put the baking soda it would not even touch the **** areas at the ends of the roof. The roofing company said we should call Johnny Tsunami and show them that their work in August did not remove any ****. I called Johnny Tsunami's main office and spoke with a manger twice. Her only suggestion was to do a whole bleach treatment on our roof and that would be $1,149. She refused to re-do our roof service or give us a discount to get a Zinc roof treatment. She offered a 5% discount on the Bleach treatment. We talked to the roofing companies and they said for asphalt shingles they do not recommend bleach since that will damage the shingles. So, here we are in December with **** on our roof and we paid almost $600 around 4 months ago and our roof does not show that it was serviced. We live in an HOA community that fines homeowners with **** on their roofs. We work hard at maintaining our home and it feels like we threw $600 out the window to Johnny Tsunami. We know the manager of Johnny Tsunami will just say that there is no guarantees with baking soda, but the roofing companies said baking soda can work if it applied on the **** and if light brushing was done. Johnny Tsunami did not do their job in application of the baking soda and did not spend the time lightly brushing the **** off. We have pictures of our roof after they applied the baking soda roof treatment. You can see from the photos that they did not apply the baking soda all over the roof/ and especially the ends of the roof where the **** is growing.Initial Complaint
10/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I want a refund. I was provided an estimate to put on xmas lights but the bid did not say they would only put lights in the front and not the back so I cancelled it. But they would NOT give me a refund. They did not provide the service so should NOT be paid. I called and spoke to the manager, Ayla, and she would not give me a refund nor give me the owners name nor he managers name and phone number. She said I was stuck with her decision.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.