ComplaintsforNorthwest Plan Services
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Complaint Details
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Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been on workers comp for 2 years and am trying to at least withdraw my contributions to my 401, they refuse Were a family of 4 living on **** and my wife cant work due to cancerBusiness response
03/17/2023
After an initial call to review the Distribution provisions for his Plan, ************** has been instructed via email to submit a Hardship Application for the ********** Machinists 401(k) Plan with any/all expenses that *** qualify for this type of withdrawal. He can submit expenses related to his spouses medical treatment for consideration as well. As of today, we have not received an application or any supporting documents from the participant so we could not have denied his request as is indicated in his complaint.Customer response
03/20/2023
Complaint: 19599596
I am rejecting this response because: too all concerned, we had a sudden and tragic death in the family Friday night. I will be opening the link and account to view my personal deposits only, it is not nor ever was my intent to close the account or withdraw the employer contributions. It is only our intent to withdraw a portion of my personal deposits. I should have started the process and submitted partial paperwork by this Friday 3/25/23Sincerely,
*******************Initial Complaint
06/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I work for ***************, and Northwest Plan Services is our 401K provider. I have tried for months to gain access to my account without any success. I can't reach them by phone. They have my money, but I have no access to it. If I took someone's money and wouldn't let them access It I would be charged with a crime, so how is what they are doing legal? I want them to deliver the username, password, and pin credentials I need to access my account.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.