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Business Profile

Real Estate

The Stratford Management Company LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me 5k after signing a lease at one of their apartments. I had to leave in a week and break the lease. I have several emails on the part of the manager confirming that everything was paid off upon leaving.Many months later there is a debt collector and a **** on my credit score saying I owe 3000 extra(as I said I was only there a week) I still havent been unable to get rid of this debt and they should remove it.On the files attached please note the move out date as well as the date of the emails from ***** saying I owe nothing, they took my whole deposit to settle as you can see in the email, even though I was there just a few days. And then they come for me for 3k more.

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with The Stratford company, I do not have a contact with the collection agency, *********. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/11/2025

    Hi,
    This tenant was delinquent on rent and moved out without providing legal written notice. The balance is accurate and remains outstanding. The collections agency, ****** ********, has attempted to contact the complainant regarding the amount due.
    Please let me know if you have any further questions.
    Regards,
    ******* ******
    The Stratford Company LLC

  • Initial Complaint

    Date:11/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon discovering an open and unlocked emergency door with a broken alarm, I contacted management through email. I've not received a satisfactory response from them and the door remains open and accessible from the outside. The building also has a serious mold issue, which additionally has gone unattended to. Musty, nauseating smells can be encountered throughout the building and mold plates done at home show a grim result. It is suspected that my symptoms are due to this mold, as I've been feeling especially unwell since around May. Other residents have had conversations with me about not feeling well also. I'll be contacting a renters union to address this myself soon. I received a 14 day notice in October and they have not satisfying replied to any of my correspondence, including one to initiate a request to vacate. One of the only emails I've received from a leasing agent has mentioned that the split payment options have been removed and that rent must be paid in full before the 6th each month, including what is due for those with 14 day notices. This company has shown very little care for their tenants, basically no ability to work with those in need, and very little respect for others.

    Business Response

    Date: 11/12/2024

    To address the tenant complaints, I submit the following:

    The fire door work order is complete. We rely on tenants to report issues as they occur so that they can be addressed promptly. 

    This tenant was placed into the eviction cycle for non-payment of rent. The process begins with a 14- or 30-day notice to pay. If we receive no payment within the time stipulated, the file is turned over to our attorney for processing. Once in the process, full payment of all overdue amounts are required to cancel the eviction process. In this case, the file was forwarded on 10/24/2024. On 10/31/2024, we received a notice to vacate. It was populated into the system with the requested move-out date of 11/30/2024. The manager responded to the request to verify move-out and inquire about moving up the date, given the accumulating rent balance and looming eviction. 

    I can't speak to illness or conditions of Ms. ******** unit - only that we take care of maintenance requests as they are noted. Ms. ****** has placed seven work orders, three for keys, one for the door noted in the complaint, and others for various issues in her unit and the common areas of the building. All have been addressed.

     

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had given them a deposit of ****** and it is suppose to be refunded if i was denied being rented too. I was denied and have the letter to proove it. They are telling me thry wont refund money now. They also falusly advertise there apt with photo editing.

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing urgently to rectify the inaccuracies on my credit report due to the disclosure of my personal information to credit bureaus, leading to significant financial and emotional distress.According to 15 USC 1681 Section 602, I assert my right to financial privacy and expect my information to be handled confidentially.Moreover, as outlined in 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from sharing account details without my explicit consent, which I have not provided.The discrepancies linked to THE STRATFORD COMPANY LLC have adversely impacted my financial standing, necessitating immediate correction.Furthermore, I emphasize adherence to 15 USC 1666(b), which prevents creditors from treating credit card payments as late under specific conditions.Below, you'll find my account details for your reference:Account Number: ******I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,**********************

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apartment complex has begun charging payment processing fee to pay rent. They do not provide an option to avoid processing fee. This processing fee is not included in my lease agreement and has started being charged mid lease. The office has been unhelpful in providing options to avoid this fee. There seems to be no way of paying my rent without being assessed a fee, and it was not included in my lease contract. I am still under lease.

  • Initial Complaint

    Date:02/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out early 2020 from the *************** in ******* owned by formerly the Stratford company, currently renamed living bode. For two years I received no letters or calls informing me I owed anything upon moving out (was also a former employee so they had my info) left a forwarding address and everything on move out form. Two years later I received a **** on my credit report with a collections from ***************************** saying I owed $2821. I dispute this as I was never notified I owed money nor what was causing such a high amount after move out.

  • Initial Complaint

    Date:09/04/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business committed to providing me a safe place to live, to rent from for their services. However, threats to my own safety and well being have been continuous and the property has not resolved my complaints in due time.

The Stratford Management Company LLC is NOT a BBB Accredited Business.

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