ComplaintsforDCG One
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Complaint Details
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Initial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 08/25/2022 I purchased a Membership Activation Certificate from DCGone for ****** Membership for $60 as a gift to my daughter. On 01/12/2023 I recieved an email stating that it had not been used and I would be automatically refunded the $60 if not used by 01/27/2023. This refund was never issued. When I went to the Costo warehouse to try and activate the membership they refused stating that the original Certificate did not have a barcode on it so they could not do anything with it. They attempted to contact DCGOne and after over an hour of them not being able to get an answer, I had to leave without resolving the issue. It appears as though I was supposed to get a ****** Shoppers Card issued to me by DCGOne to apply towards the ****** Membership at the ****** Wharehouse, but I never received that from DCG either. After at least a dozen calls to DCGOne that required a callback (which I never received) I tried disuputing the charge on my Discover Card. After Discovers investigation they were also unable to verify any information with DCGOne. The investigation results where not in my favor and the $60 charge was again added to my credit card. The email address that DCGOne provided for help was also discontinued. I am now being advised that DCGOne no longer has an aggreement with ****** so it appears to me that DCGOne failed to honor processing the refund before they terminated the ****** relationship. As a consumer of a DCGOne product, they should be honoring my request for a refund regardless. I should not have to be put in the middle of DCGOne, ******, and their internal issues. I also should have to spend another 1 plus hours at the ****** warehouse membership counter only to me refused again. I demand a refund from DCGOne regardless.Business response
07/06/2023
****** has transitioned management of this program to internal resources. All ****** Membership desk personnel were to be trained in how to handle these requests so this should have been rectified when ************** contacted ******. We are escalating within the ****** team and will ensure this customer is contacted for resolution.Customer response
07/08/2023
Complaint: 20226496
I am rejecting this response because I have already spent months contacting this company and was promised a callback numerous times and never received one. I have no reason to expect they will follow through with this resolution. They emailed me 6 months ago stating they would be processing a refund to my credit card and didn't do that either. They are the company that charged my card. They need to refund it. Internal issues between them and ****** should not be my problem.
Sincerely,
*************************Business response
07/24/2023
********************* from ****** membership emailed ******* at 11:40AM pacific time on July 18 to resolve this for her directly.Customer response
07/29/2023
This complaint has been resolved to my satisfaction.Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Sept 18, 2022 I was charged $60 for a ****** membership activation code that I was told would be delivered via email. I did so on the Groupon app thinking I was purchasing from Groupon. I contacted Groupon and they told me that they no longer work with ****** and they are not sure who charged me. I did not receive an email with that code and I would like my money refunded. The name DCG One appeared on my credit card statement, so I am here to hopefully get this resolved and get a refund from them.Initial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
in July 2022 I purchased a ****** membership for $60 I thought through Groupon but then realized on my credit card it said DCG they sent me a membership activation code I brought it to ****** as instructed and ****** said it was not valid. It was not expired as I presented it for days before the expiration date however ****** said this is not an acceptable or valid membership document add to take it up with Groupon. Groupon stated that it is DCGs problem. I want my $60 back as this was clearly a scam from DCg.Initial Complaint
09/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was activating a new membership at ****** Wholesale, and was later charged for an additional $120 per executive membership after the first charge processed. I feel mislead, scammed, and mistreated.Initial Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I tried to purchase a ****** membership from them twice. Both times the website said the transaction was not approved and that I needed to correct the information, which I did. I now have been charged by them twice on my credit card but received no confirmation email. When you call their customer service, the ************ they give you are to learn about a free $100 rebate or to hang up.Customer response
10/01/2022
I agree that it seems contradictory that I ordered a ****** membership and my credit card was charged by a printing company. That is partly why I believe the company is fraudulent. Here is their contact information:
**************
*****************************************
Note that if you call their phone number, you never get the chance to speak with someone or even wait on hold. They give you ******'s actual number to call. That's what happens now at least. When I called them previously a month ago, they told me I had to press a button to get a $100 rebate and I had no other option of other buttons to press.
Thank you for your help in fighting this fraudulent company.
Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
DCG Charged for a ****** member ******************* sent over to ******* I worked with ****** for a year to figure out it was DCG that was the originator or the deal.Initial Complaint
12/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 12 payment of $60 was made for a new membership. ****** claims they have not received the money even though I have provided verification from my bank.Business response
12/14/2021
DCG ONE is a technology partner to ****** and issues Membership Activation Codes on their behalf. We have customer service representatives to assist with any questions available at the email and phone numbers published on the website where the membership was purchased.
****** contacted us on behalf of this customer on 12/9 to resend this customer's MAC. We reached out to this customer the same day and resent them the information on how to activate their membership.
We attempted to reach them again on 12/13 to see if they need any assistance or would prefer a refund. We have not received a response.
Initial Complaint
10/15/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 10/13/2021 , I attempted to purchase a new membership at Costco Wholesale for my mother, I followed a link to what I thought was theirs, logos and everything else looked legit.. After following all directions and paying $60 by credit card, I was issued an "activation certificate number" on the page, but never received a "certificate" as promised via email to bring to membership desk. Since I'd written down the code, we went to the Enfield, CT Costco store and the membership desk had never heard of this, after spending 1 hour trying to figure it out, we purchased a membership right there and paid the $60. Reported all of this to the manager who had not heard of this" DCG one". Obviously, with numerous complaints on your site, they have and continue to mislead people. I have emailed them for an immediate refund as I just found out the payment on my credit card went through. How does this continue after years of the same problem? That site should be taken down.Business response
10/18/2021
DCG ONE is a technology partner to Costco providing membership activation codes (MAC) on their behalf. We did verify the MAC email was sent to this customer, however the membership codes are fully refundable until activated.
This customer contacted us directly Friday October 15th at 3:05pm. We responded to the customer on October 15th at 3:33pm and confirmed that the order had been cancelled. We then issued a refund at 3:59pm on October 15th.Customer response
10/20/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I thought I had reached Costco directly, not a "third party vendor" to get a membership. I found the site misleading and an unnecessary hassle. After seeing all the other complaints on this BBB site, I am not alone...many cases of not receiving confirmation email and needing a refund. Lesson learned. Be wary of sites online.
Sincerely,
******** *******Initial Complaint
07/26/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Billed $120.00 on 07/06/21 for "services". Never asked or contacted them for any kind of service. Was paid thru credit.Business response
07/27/2021
DCG ONE is a technology partner to Costco and issues Membership Activation Codes (MACs) on their behalf. We see no record of this customer name in our system either purchasing a Costco membership or charging their credit card so cannot resolve this complaint without additional information. The customer can contact us directly using the published customer service information below and we would be happy to assist:
Costco Digital Membership Programs Support
[email protected]
Phone: 1-877-234-2433
Hours: Mon-Fri 7:30am - 4pm PSTCustomer response
07/28/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
06/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I want to buy Costco membership, but bought a something called Costco Membership Activation Certificate from them, this cannot be activated unless go to a warehouse, which is super inconvenient for me, I tried to call and email them for refund and cancel purchase, but no one reply, they should refund and this is somewhat fraud as they didn't clarify that it's not Costco membership at all. My order number is: ***********Business response
06/07/2021
DCG ONE is a technology partner to Costco providing membership activation codes (MAC) on their behalf.
This customer contacted us over email on 6/2 after business hours requesting a refund. We cancelled the MAC the morning of 6/3 and issued the refund to her on 6/3 as well, all within 24 hours of her email.
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Customer Complaints Summary
14 total complaints in the last 3 years.
1 complaints closed in the last 12 months.