ComplaintsforPierre's Money Mart

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2014 **** Focus ST Performance from Pierre Money Mart 07/15/2022- in which later there were problems with the smell of fumes permeating throughout the car and Engine light check. I have a warranty on the vehicle so I was finally able to bring it back to the dealership 08/14/2022 in which later found out the problem was with the catalytic converter. My car was kept for 2 weeks due to part was on back order. I picked up my car on 08/26/2022. The car was filthy had not been washed as I had washed it 2 days before bringing it in. I noticed while at the car wash damage to 3 of my tire rims scratches scrapes etc. Also a device was taken out from my vehicle called an Access Port which range in the amounts of $500-$625. I addressed the issue with the Finance Manager and also the Mechanic in which no one had clear or concise answers. I still have yet to also receive a license plate bracket install on the vehicle for the front plates. The rims were in good shape when I purchased the vehicle and when I brought it in. You'll see in some of the photos and videos one of the videos shows a tire cap in a different color that I did not put on there myself. So it leads me to believe some type of fowl play and theft. I've also filed a claim with my insurance company.

  Business response

  09/16/2022

  Thank you for sending us this complaint. I have reviewed the information and spoke to the parties involved.
  
  ******************* purchased the vehicle and brought it back with a mechanical concern that we took care of. The vehicle is a performance car that the previous owner had modified to increase the performance and in doing so made modifications to the exhaust system and added a tuner to bump of the horsepower. The problem is those changes not being factory were what was creating the issues that she brought it back for so when we addressed those items part of the repair was to remove the aftermarket tuner. If she wants the tuner back and installed the vehicle will have the same issues it did prior. If she would like the removed tuner she can reach out to me and we would be happy to give it to her. My direct phone number is ************ and email is ****************************************** As far as the wheels are concerned, we did not do anything to damage them.
  
  Regards,
  
  Luk *********

  Customer response

  09/19/2022

  I tried responding to the original email as to why I don't agree with the business response. And could not upload additional documents.  Hope this helps in my rebuttal.
  First I did not receive any work documentation as to what took place on my vehicle. Second there is still the question as to how damage was done to my wheel rims that were clearly not there when I purchased the vehicle.  I don't drive often as I work from home full time.  The Access Port that mysteriously came up missing still no word of that.  Access port has nothing to do with Catalytic Converter.  It's a plug in device that measures engine computer exhaust, calibrations and other various performances.  Catalytic Converter  causes are from improper fuel mixture, incorrect timing, bad spark plugs, defective fuel injector or valve check.  Which none of these were mentioned in the Carfax and or Autocheck I got on the same day of purchase.  See attached. 
  Sincerely
  ***********************************
  
  

  
  

  Customer response

  09/19/2022

   
  Complaint: 17921711
  
  I am rejecting this response because:  I did not get an invoice of any work that had been done. Service was not professional. I'm still clueless other than what is hearsay.
  
  Sincerely,
  
  *********************************

  Customer response

  09/22/2022

  First I  want to add that the business rep ********************** that sent the response  I've not worked with that person- don't know that person or have met that person.  July 15 2022 I financed this vehicle with a sales rep the name of ***** who I worked with all the way through. I also have worked and met with ****** the finance manager.  So this might sound like repeat information. I have to reiterate that 2-4 days after getting the vehicle is when the smell of fumes became noticeable. I called the dealership spoke with ***** about it as I have/had the service warranty already. I work from home so I'm not commuting to and from work. The car sits all day- hence why it took me awhile to get it back to have the issue fixed.  Mind you I finish at 5pm and on a weekday that is not a good time to take a car back in during rush hour time.  I had to orchestrate a ride with someone who could follow me out to the dealership to drop off the car so I at least have/had a ride back home.  I dropped the car off to be fixed on August 14 2022 2 days prior I washed the car and it was very clean with no rash marks on the rims.  I got the car back on Friday August 26th 2022 and the body was dirty they did not even take the time to wash the car. As mentioned I took the car and went to the car wash and that is when I noticed the scuff marks on 3 of my rims and also the Access Port device missing.  While at the car wash I made a call to the Pierre Money Mart spoke with ****** who released the car back to my presence  to inquire if he knew of how the scratches scrapes occurred.  He told me no -did not know anything.  I have a witness and or witnesses that can attest my car rims were in perfect shape before I took it back for repair.
  
  Now I want to copy on what Luk ********* response is.  First he mentions I brought the car having a mechanical concern.   well fumes permeating through the car  yes I'd say is a concern there was no secret about it being reported 3-4 days after I got the car. Sure the car is a vehicle performance- the previous owner had some modifications.  What he mentioned is the previous owner added a tuner to bump of the horsepower.   What a tuner is ?  ( I don't know)  it's not listed in the CARFAX and or the AUTOCHECK that was given to me the day I got the vehicle on 07/15/2022 Just to remind you.  He mentions this tuner was the cause of the problem- but doesn't mention in his statement what the problem was.   Remind you- smell of fumes and Engine light on.    I found out over the phone while my car sat at the auto service for almost 2 weeks that the issue was Catalytic Converter.  The device I had in the car when I got it that day 07/15/2022  is called an Access Port it's a plug in device any person can buy that measures and records engine computer, exhausts, calibrations and other various performances.  This Access Port device can run in the costs of $500-$650 depending on the type.  
  
  The Catalytic Converter issue and I quote signs of problems that only results of Catalytic Converter issues. 1. Check Engine light on-  which I noticed 2.  Sluggish engine Performance- which I noticed  3. Strong odor from the Exhaust - which I noticed  4. Poor Acceleration- which i noticed.   The list goes on and on.   I'm not making a huge case of the Catalytic Converter-  It's the damages that was done on my wheels and the Access Port device that was taken and no explanation.  I also want to make this point that  I did not receive a copy of any type of invoice statement that showed what work was done to the car. Very unprofessional- I'm still clueless.   So I've attached copies of the CARFAX and AUTOCHECK list that was given to me the day I purchased the vehicle 07/15/2022 and there's nothing mentioned about this so called tuner.  I've also attached the damage estimate from my auto insurance that I want all this reviewed and taken in consideration.  I want it to be known that I've filed a complaint with the Attorney General because the level of service I received is not acceptable. Therefore I want to be compensated in some way shape or form.  I need to point out again that I did not receive an invoice statement of what mechanical work took place.   
  

  
  

  Business response

  09/28/2022

  Attached is the repair order showing the detail of the $2,436 we spent on the vehicle after the purchase to take care of the issues.

  If anyone has additional questions please feel free to contact me at ************ or by email at *****************************************
  

  Regards,

  Luk *********

  Customer response

  10/04/2022

   
  Complaint: 17921711
  
  I am rejecting this response because:  My complaint is not even about the repair work.  We know the repair work needed to be done 3-4 days after I had notified the dealership.  This is not the primary issue  and why is now  I'm only getting the work that was done statement.  Only because I mentioned that I did not get the statement.   This issue that seems to keep being overlooked.  Are the damages that was done to my vehicle rims.  These scratch marks NOT ON MY RIMS WHEN I PURCHASED THE CAR---NOR WHEN I BROUGHT IT BACK TO HAVE FIXED.   Also the Access Port missing    why is it that I have to trigger a vehicle report of the work that was done.   That's not even the main point.  Looks like I  may just have to go to small claims court.  I'm not getting anyway with this  other than   back and forth with responses.   And no one can fess up to the damage done.  How many times do I need to reiterate that I work from home so I don't drive to and from work.  I looked that car over high and low before driving off the lot before signing all documents  that damage was not there.   So since I'm not getting any results  next step  will be small claims court.   I'm done with this.  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  09/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  they said it was not a hard inquire preliminary application to see about car loan as i told them i was just checking into stuff. ******* was the employee i talked to 2 days ago today after not letting them spam me and blocking them they ran a hard inquiry which affects my credit and should be illegal since they said it wasn't a hard inquire and can affect wether i can get into apartments and im moving the 30th omg im so mad

  Business response

  09/16/2022

  Thank you for sending us this complaint. The inquiry we initially received was a credit application from our website which can only be submitted by clicking the box to allow us to run a credit report. I have attached the detail from the original inquiry in our CRM system along with the page that the inquiry was made from.

   

  If anyone has any questions or needs additional information please let me know. I can be reached directly at ***************************************** or by phone at ************.

   

  Regards,

   

  Luk *********

   

  Customer response

  09/16/2022

   
  Complaint: 17918550
  
  I am rejecting this response because:

   

  ****** specifically told me on the phone call, because i said  " i didn't expect a call, i hit the button that said NO CREDIT CHECK preliminary approval thing" and she said    " THAT IS RIGHT WE DIDN'T RUN A CHECK " i said " GOOD CAUSE I WAS JUST SEEING IF ID BE APPROVED NOT FOR ME TO MAYBE HELP SOMEONE BY COSIGNING"

  then they harassed me with multiple calls and then ran a credit check

  ask for their call recordings please!!! this i didn't spend 4 years repairing credit for fascist businesses to get mad i am not really getting a car to ding my credit out of spite      
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I purchased a vehicle from them March of 2020, we traded in that vehicle in May of 2022. We were instructed by the dealer we traded the car in to that we could get a refund on our gap insurance if we told pierre money mart that we traded in the car. I was instructed by ***** at pierre to fill out a form and they would get back to me, and they never did. I started contacting pierre mid may, roughly 2 weeks after we traded in the car. It has been roughly 1.5 months, and my emails, and phone calls are not being returned. According to their reviews on ******* I am not the first person they have done this to. Their customer service when we purchased our vehicle through them was great, however when I told them we traded in that vehicle their attitude totally changed, and they immediately started ignoring my efforts to get a hold of someone. Their attitudes were deplorable as well when I actually did talk to a person.

  Business response

  07/05/2022

  Thank you for sending us this complaint. I have reviewed the history and spoke to our accounting office. ************** provided a copy of the cancelation form he completed on May 26^th which is in process, and he should have his refund check in the next 10 days.  

   

  Regards,

   

  Luk

  Business response

  07/05/2022

  Thank you for sending us this complaint. I have reviewed the history and spoke to our accounting office. ************** provided a copy of the cancelation form he completed on May 26^th which is in process, and he should have his refund check in the next 10 days.  

   

  Regards,

   

  Luk

  Business response

  07/05/2022

  Thank you for sending us this complaint. After reviewing the details, I see 

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a 2015 Jeep Grand Cherokee 5.13.2022 and on 06.28.2022 the transmission started having issues on 509 while I was with my kids. I called the dealership, spoke to ********* and was told that they only provide 90 day warranty on vehicles that are under 100k. My vehicle had 110K and was told because my vehicle was over mileage and because I didnt take the extended coverage they couldnt help me. I am a single mother of 3 and had a hard enough time getting a vehicle in the first place. I made one payment on the car, now I am without a vehicle literally 45 days after my purchase. This is insane and the fact that they didnt offer any help because I declined the extended coverage is ABSURED. ***************** is what they are. They kept running my credit until someone took me and its not like I can go and get another car. ***** in finance said that it was pointless for me to accept the ext warranty because it would be void once the vehicle hot 150k in miles.06.29.2022- learned that there is an safety open recall on my vehicle regarding the transmission shifting gears while driving on its own. Reading WA state laws says that all recalls on new and used vehicles myst be performed PRIOR to being sold edpecizlly when it affects the safety of the vehicle.The Safety Recall U63 / ************* Reprogram Powertrain Control Module explains what issues the transmission has and it could potentially cause an accident.Pierre money mart did not do their job and did just enough to sell the vehicle. I am in the process of getting a lawyer to pursue further action and have reported this to the *** Enough is enough and I will not be stuck with a safety hazard vehicle and risk my life, my familys lives, nor the lives of other people. P.S- they refuse to issue me a new temp tag because ***** says my plates were mailed out but **** pierre title says my registration and plates arent ready

  Customer response

  07/03/2022

  Update to my original complaint: Received a call from the dealership who tried to perform the recall and they stated that the transmission is already ruined and its $12k to fix it which includes a radiator that had been leaking prior to my purchase. I called pierre money mart 3 times to speak with ******** and was hung up on each time. They priced the vehicle well over than what it should have been being that the vehicle has all these issues. They definitely got over on me and i need a resolution NOW!

  Business response

  07/05/2022

  Thank you for sending us this complaint. I reviewed the transaction, the vehicle inspection, repair order and history. The vehicle passed our inspection and the transmission was not showing any signs of issues at that time. While we did sell the vehicle "as is" and the customer did not purchase a service contract being so soon we certainly want to help. I spoke to ********************* this morning, she is going to have the vehicle brought to a repair facility we work with so we can ***** a solution to help get it fixed.
  
  If anyone has any questions please let me know.
  
  Regards,
  
  **********************

  Business response

  07/05/2022

  Thank you for sending us this complaint. I reviewed the transaction, the vehicle inspection, repair order and history. The vehicle passed our inspection and the transmission was not showing any signs of issues at that time.

  While we did sell the vehicle "as is" and the customer did not purchase a service contract being so soon we certainly want to help. I spoke to ********************* this morning, she is going to have the vehicle brought to a repair facility we work with so we can ***** a solution to help get it fixed.
  

  If anyone has any questions please let me know.
  

  Regards,
  

  Luk *********

  Customer response

  07/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Update: *** is a man of his word and he has helped me greatly with this situation. We have a shared cost for the repair and I really appreciate the help even though the vehicle was sold as is. His professionalism and willingness to rectify the situation just kept me as a customer. Thanks ***, this helped me and my family out greatly. This is a huge burden lifted and I wish there were more people like you in the dealerships.
  
  Sincerely,
  
  *****************************

  Customer response

  03/07/2023

  Bought a vehicle from them on 05/13/2022. When I test drove the vehicle, the check engine light came on and I heard a light ticking noise. I let my sales person ****** know and she brushed it off to "oh it is probably the gas cap". I asked that the check engine light be checked out prior to me picking up my vehicle the next day. When I came back to get my vehicle on 05/14-She stated the check engine light was cleared 30 min after I had left. She said it was the gas cap (there is no way because is a capless tank!). I never received a car fax showing any history of the vehicle. May 31st, I received a letter stating that I needed to come back in and sign the terms and conditions of the contract (which I never did go in) and I thought that was odd. 45 days after the vehicle purchase, the transmission went out in which they did pay for and I ended up paying for radiator that was also bad. Since the vehicle purchase I have to replace all four tires, my power steering reservoir was completely empty, and had to fill that, my brake fluid was also low-had to fill that, my vehicle was sold to me completely out of alignment in which i paid for that, brakes had to completely be replaced front to back including rotors, I thermostat replaced (they knew this was an issue as they replaced it with an aftermarket part that failed 3 months later). 02/21/2023-I took my vehicle in for a check engine light, routine maintance, a tune up to learn that the tune up could no be complete because of the engine. When I asked why, they informed me that the check engine light and ticking noise I was hearing is the lifters and cam shaft that had fail. they said 5 lifters have low compression and that the engine needs to be replaced. I cried because I have had the vehicle a little over 9 months and it has been nothing but issues. He stated that the check engine light definitely was on before because the lifters dont fail like that in in 9 months. issue was definitely there prior to purchase

  Business response

  03/27/2023

  Thank you for sending us this complaint. I am familiar with Mrs. ********* purchase and happy that we were able to address the repair she needed after her transaction. We inspected the vehicle prior to her purchase,the tires/brakes and vehicle were in good working condition at that time (see attached repair order and inspection form).
  
  I reviewed the history report and see that while it may have only been 9 months the vehicle has had ****** miles put on it since its purchase last May. Unfortunately preowned vehicles do not come with a warranty nor did she purchase a vehicle service contract so she has no mechanical breakdown coverage.    
  
  If anyone has any additional questions, I can be reached by email at ***************************************** or phone at ************.
  
  Regards,
  
  Luk *********

  Customer response

  03/29/2023

   
  Complaint: 17502612
  
  I am rejecting this response because: the inspection form alone does not prove that the vehicle was test drove because there is no mileage logged. Secondly regardless of the amount of miles that I put on the vehicle, the things I had to pay for After the transmission issue says that the inspection was not properly done. There was a ticking noise present and I asked ******* what that was and she said it was normal. THIS IS NOT THE ***** They stated vehicle started and idled normal (which it never has) and the alignment was off because ALL the tires measured at different depths. The power steering and brake fluid resuvoire were completely EMPTY which they marked off that It was topped off. I can provide receipts to my purchase of these fluids. Bottom line it looks like someone just went down the inspection list and was randomly checking things off. There is only a two mile difference from the ** and the inspections sheet! I will be obtaining a lawyer at this point because the paperwork is not lining up and I have worked for a dealer before. I know what should be done on inspections for used vehicles. They simply did enough to sell it and get it off the lot. Then to send me a letter letting me know I needed to come back in and sign the terms and agreement After my purchase is bizarre! Luk I understand you are doing your job but at the same time this was a bad purchase and someone did not do their job correctly. I have lost pay and my whole savings due this car and its issues and I refuse to go unheard. I will get through to somebody.
  
  Sincerely,
  
  *****************************

  Business response

  03/30/2023

  I stand by my previous response and call attention to ************************* previous statement "Update: *** is a man of his word and he has helped me greatly with this situation. We have a shared cost for the repair and I really appreciate the help even though the
  vehicle was sold as is. His professionalism and willingness to rectify the situation just kept me as a customer. Thanks ***, this helped me and my family out greatly. This is a huge burden lifted and I wish there were more people like you in the dealerships."

  As can be seen by ************************* statement, we take care of our customers as best we can but with the time and miles after the purchase are not responsible nor are able to offer any additional assistance.

  Regards,

   

  **********************

  Customer response

  04/03/2023

   
  Complaint: 17502612
  
  I am rejecting this response because: Yes, you followed through on your word of fixing my transmission but I would like to point out that in the inspection, it was stated that the radiator was fine but it infact was leaking fluid which is why I ended up having to replace it 45 days after purchase too. Botttom line the dealership was not honest in their inspection of the vehicle!!!! Sales person even lied about engine running normal. Again Luk I understand it is your job to protect the dealership but as a consumer I know I have rights regardless if the vehicle was sold as is! I will be exercising those rights because I was wronged by the dealership. This vehicle should have gone straight to the junk yard and yall did the bare minimum just to get it off the lot. I am not going away and I will be heard and taken care of. I do not care if I have to go to every news outlet because I am not the only one who this happened to. Money mart is bad business and I stand on that statement right there. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dealership baited me with a car that wasn’t available/didn’t exist and damaged my credit report. I ask that they remove all hard inquiries ever performed for me in the past month. They were advertising a specific vehicle, a BMW M4, that I saw online for a month or so. I told them that I might consider other vehicles too, but mainly looking at this car and would like to make an offer. After talking about the car several times over the phone and running an application online, I went in person at 10am on Saturday morning (8/21/2021) and did another full credit application. They said the car was at another location and they would bring it to our location. While I was waiting, they ran my credit report with their entire lender network, resulting in several hard inquiries all at once. After this was done, they informed me the BMW M4 was already sold, then tried to discuss other vehicles instead. I’m not sure if the car ever even existed in the first place as I never saw it.

  Business response

  08/24/2021

  Thank you for sending us this complaint, I have reviewed the history and spoke with the parties who were directly involved. Mr. **** sent us an inquiry on July 22nd to see if we could help him obtain automotive financing. In the inquiry he gave us permission to run his credit and we did so. Over the next 30 days or so, we communicated several times and he came in this past weekend on Saturday August 21st. We did not submit him to various lenders, he had personally inquired with Capitol One the day prior and we connected with them to review the terms they approved. 

  We do have many vehicles and our inventory changes daily. The M4 we owned was purchased earlier in the month (August 11th), we do have several other BMW's to choose from and would love to help Mr. **** if ones of our vehicles is appealing to him. If he see's a vehicle he likes, he can reach out to me directly at **********@PierreFord.com or by phone at ************.

  If anyone has any other questions please let me know.

  Regards,

   

  Luk B********

  Customer response

  08/27/2021

  
  Complaint: ********
  
  I am rejecting this response because:

  I just spoke with Capital One directly who informed me that you did in fact submit a loan application for a 2020 Chevy Spark, which is obviously not the vehicle I was applying for. It linked to a pre-authorization I had performed through them a month prior, but by you running this application it did indeed create new hard inquiries on my credit reports which are recorded as occurring on August 21, 2021.

  You modified the: vehicle VIN number, vehicle type, purchase amount, and taxes/fees/registration without asking me or getting my approval. If you are willing to modify the property for which I am applying for a loan on, I am concerned that you modified other inputs into the loan application too. This is clearly loan fraud.

  The information I received from Capitol One indicates that your dealership clearly knew that the BMW M4 was not available prior to submitting the loan application, which is why you switched everything to Chevy Spark for purposes of the loan only to tell me after you ran the application that the BMW M4 was gone. This is clearly fraudulent advertising via a ‘bait and switch’.

  I am genuinely concerned that your car dealership is baiting and committing loan fraud to sell vehicles to people in desperate financial situations. I am concerned that you are regularly modifying inputs into loan applications to gain approvals from banks without the consent or knowledge of the customer.

  
  Sincerely,
  
  ****** ****

  Business response

  08/30/2021

  We received a request through an online inquiry to help obtain an auto loan on a vehicle and we inquired through the Capitol One Auto Navigator to see what the loan parameters were available to Mr. ****. As previously mentioned the BMW M4 was sold earlier in August but we do have several other vehicles of similar Make available. If Mr. **** sees any that interest him, he can reach out to me directly at ************ or by email at **********@PierreFord.com

  Regards,
  

   

  Luk B********

  Customer response

  08/31/2021

  
  Complaint: ********
  
  I am rejecting this response because:
  
  When I found the vehicle on the Pierre Money Mart website, the BMW M4 (VIN#: *****************) was advertised as being available and being held at Harris Mitsubishi. The link from Pierre Money Mart took me directly there.
  
  I called Harris Mitsubishi yesterday, August 29, and it turns out the car has been available for sale this entire time. It is also still listed on Pierre Money Mart's website and Harris Mitsubishi's website with the exact same information as of August 30.
  
  So if the car was sold on August 11, why are you continuing to offer the vehicle for sale on your website as of August 30? Why did your employees tell me that the vehicle was ready and available, schedule an appointment for me, only to wait until after running an application for a Chevy Spark to inform me that the car 'wasn't available'. It is available, and you are using it as bait in a 'bait and switch' scheme while also committing loan fraud.
  
  I told your loan officer specifically to do a down payment of $1000. He lied to the bank and said $3000. I told him to specifically run the application for the BMW M4, only that car, and nothing else. He changed all of the vehicle information in its entirety.
  
  If you were trying to get an approval for a $46K auto loan, why would you run an application in my name for a $17K car?
   
  Sincerely,
  
  ****** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩