Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a move with them online. I had to pay a deposit. they confirmed the move but did not show up. I called and was told they were coming. thy never showed up and now when I call any number, even the franchise owner, it hangs up before connecting to a human. I had to be moved today and as a result, I will incur extra damages and expenses.

  Business Response

  Date: 07/14/2025

  This is a complain to an office at *****************. WE are located in Seattle, ********. This is not our customer and this complain should be removed from our BBB and allocated to the right one

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe that College Hunks is running a ************* scam and deceptively charging their customers, based on my own experience. I have tried to reach out to them through their customer service twice, but have yet to hear back. When I first called them, we were quoted "possibly up to $500" for the job, that did NOT including the $99 deposit I paid to ensure the movers would show up. I said OK and booked with this company. The job involved 30 boxes, a large bookcase, and 3 smaller bookcases, which they noted down in an email sent to me from their end. They came and moved everything swiftly. HOWEVER, at the end of the service, the movers only moved the boxes and ONE bookcase. To my shock and disbelief, I was charged $750--and then asked for a tip (which I declined) bringing our total to over $853 if you include my initial payment just to get them there. This was completely unexpected, especially since we had clearly communicated that I was working with a budget. When I finally received a receipt through email (they did not give me any proof of payment in person, which was weird) they wrongfully charged me for 3.25 hours. I did NOT use their service for 3.25 hours, and have screenshots and time stamps as PROOF of the job that only lasted ONE HOUR. I dont mind paying for services rendered, but they completely misled me and used a ************* scam to get more money from me. PLEASE ****** BEFORE USING THIS COMPANY!

  Business Response

  Date: 07/21/2025

  This claim was settled amicably. The discrepancy in cost was not related to the duration of the move, as the move was scheduled with a three-hour minimum. Some packing services were added to help reduce the the time of the move cost; however, this was not clearly communicated by our captain. As a result, we resolved the matter amicably by issuing a $150 refund.
  Please see the attached move estimate and settlement details for your reference.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down a $99.00 fully refundable deposit for a move. I canceled the move on 2/13/2025 and have still not been refunded even though I was told I would be receiving it within 5-7 business days. I canceled the move 11 days before the move date. The refund was guaranteed if canceled more than 48 hours in advance.

  Business Response

  Date: 02/27/2025

  Good Morning,

  Im pleased to inform you that the refund has been successfully processed, and everything is now fully settled. Please see refund receipt attached.

  Thank you for your patience and understanding throughout this process.

  Please dont hesitate to reach out if theres anything else I can assist you with.

  Best Regards,

  College Hunks Hauling Junk and Moving

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired College Hunks Hauling Junk, West Seattle to remove several items of furniture from my townhome on Friday 8/9/24 to prepare for the sale and transfer to new owners on Monday 8/12/24. Items were removed from my top floor, middle floor, and garage and donated as appropriate. On Monday 8/12/24, I was notified by the new owners of the home that the handrail on my stairway between middle and top floors was broken (see Picture). I contacted the College Hunks management that same day and reported the incident and sent the photo on 8/12/24 with description and sent an estimate of the costs of the repairs which came to $1,621.04 to **********************************. I heard nothing from him and asked for an update via email on 8/22/24. He replied to me on 8/28/24 stating that the driver was away on vacation and they were finishing up the investigation. I notified him same day via email that we had paid for the repair as the new owners needed the issue resolved and sent him the final invoice for $1,315.23. He notified me today 8/29/24 via email that the "Captain" reported to him that he and the other mover lost their balance when moving a mattress and that they snapped the handrail. The captain chose not to disclose the damage to us before leaving as he "thought there were some issues". *** then stated that he spoke to the "owner" who is an engineer who decided that the handrail was not up to code and that I should have my homeowners cover the damage. "In our view this is the case for your homeowners insurance as opposed to us causing damages through accident or negligence".I replied that it is not possible to have homeowners cover the damage as I was not notified of the damage until after the home was sold and I question the integrity of the staff as they did not disclose the damage at the time of the incident. Our home had been inspected prior to sale and handrails were found to be secure.

  Business Response

  Date: 09/05/2024

  Dear ***

  As we have already answered and denied your claim and re-confirmed with our lawyer that in his words mention that handrails are safety equipment and are supposed to safeguard whoever needs them. Is the responsibility of the owner for any personal equipment to make sure is safe to be used. We are not responsible for defective equipment that did not serve his purpose,and to hold the expected weight 200 pounds.
  The lawyer even mentioned that a person got injured by safety equipment, whoever owns it is responsible for it.

  
  Someway to make sure a handrail is safe is to apply physical testing push and pull test - applying force vertically and horizontally and weight test lean your body weight in various location. In the end the handrail did not support the employees weight, causing a crack.

  
  I know is disappointing and frustrating, but we cannot be liable for a safety equipment that did not serve its purpose.

  Best regards

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22217597
  
  I am rejecting this response because:
  There is no resolution offered. They are claiming defective equipment when their staff have been dishonest in this process and there is no evidence that the incident occurred other than the report of dishonest staff. The handrail broke during their work process, it was not reported to me, the owner. No injury was reported at any point in this process until this report has been filed which appears to be a threat of retaliation for this report. 

  Again, we had lived in the home for 7 years and used the handrail during that entire time. It also was inspected before the home sale. It did not come loose from the wall, rather it snapped as if a large item (like the items being moved) was dropped on it. Your staff needs to take responsibility for the damage they caused and failed to disclose at the time of the incident. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted for 2:45-3:45 of service for moving. Ended up being much longer and we have to help! If not the would have billed us even more! Not only that. We were told they would arrive by 9:30-10:30 am. They didnt show up till 2pm!!!! They took forever, we literally have evidence of them dragging there feeet and they ruined 3 of our Pices of furniture.

  Business Response

  Date: 07/11/2024

  We have never provide a service for *****, looks like he his from ***** and we just provide services in ******** Seattle, this claim should be removed from us 

   

  Best regards

   

  *****

• Initial Complaint

  Date:11/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  College Hunks showed up and charged me $200 extra. After I refused to pay. They lost a box of my books and lied and said it was never on the truck. They now will not follow up or respond to a claim asking for compensation or tracking of the books.

  Customer Answer

  Date: 11/14/2023

  Business was previously provided a list of books lost. After Better business complaint, company once again requested a list of books lost. Company told me once I provided list that this was not sufficient. Company requested me to file claim again when I have already filed it. Company stated to fill out form attached and attached no form. 

  Customer Answer

  Date: 11/14/2023

  Business was previously provided a list of books lost. After Better business complaint, company once again requested a list of books lost. Company told me once I provided list that this was not sufficient. Company requested me to file claim again when I have already filed it. Company stated to fill out form attached and attached no form. 

  Customer Answer

  Date: 11/14/2023

  Business was previously provided a list of books lost. After Better business complaint, company once again requested a list of books lost. Company told me once I provided list that this was not sufficient. Company requested me to file claim again when I have already filed it. Company stated to fill out form attached and attached no form. 

  Business Response

  Date: 11/24/2023

  Good morning, 

   

  The difference of the $200 that the customer is complaining is that before the move started, customer in person with the estimator decided for a  binding estimate that is a little more expensive but would not have any variation on cost depending on the weight. The binding estimate cost total was $2557.93 and the non-binding was $2338.12. Customer made a nonpayment of $1099.06 on June 5th and on the delivery day, customer refuse to pay the total difference that was $1458.87 and only paid $1239.06 leaving a balance due of $219.81.

  On June 27th customer dispute the $1099.06 and on August 10th, customer repay just the $1099.06. 

  On the day of the move, customer did not have any items packed and everything was lose, without charging any extra, we helped her and we packed those loose items. 

  Despite to accept a claim, customer must paid in full the move, we sent a form for the customer to fill what book was missing and we are still waiting for the form back with the name of books. Customer declared that the inventory was received in good condition as no note on the inventory list was made and was signed at the end.

  Until the damage form is fill out we cannot evaluate totally the claim despite we could declined it based on the document signed, we are trying to work with the customer and find a solution

   

   

   

   

   

  Customer Answer

  Date: 11/24/2023

   
  Complaint: 20863912
  
  I am rejecting this response because: Business has had form submitted twice and has twice asked for same form. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/01/2023

  Hi ***********, 

  
  Thanks for following up. Please see attached. Books were contained in a 3x3 or 4x4 cardboard box filled with about thirty books. Perhaps more. 
  I have twice sent a list of several books to the company. 

  
  

  Business Response

  Date: 12/15/2023

  I received a message from *********** requesting an answer to be done in 10 calendar days. There is no place to answer and also BBB is showing that no action should be taken by now.

  My answer of her last request is:

  The claim that was sent does not contain details needed for a analysis as is just saying ****************************** some emails 3 books missing and I went online, 3 books would cost $32 dollars, The valuation purchase by the customer includes $500 deductible that would be more than the 3 books declare as lost  (with name on them)

  In other hand, customer signed that all the load was received so we wouldn't be liable for any losses. We also state that the load was all lose and disorganized and we repacked a lot of items to help the customer and we did not charge for it.

  We are sorry that the customer couldn't find the books but we cannot be liable due to circumstances above. 

  We wish you all the best

   

   

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  College hunks moved me on September 26, 2023. In addition to the move I purchased replacement cost insurance from them for $344.27. During the move they lost a major section of a sleeper sofa from my guest bedroom. I immediately contacted them and they assured me they would resolve the issue. After supplying them pictures and having no response, I went to a reupholstery shop who gave me a quote to replace the missing section of the sofa. The piece was repaired and delivered to me. Since then College Hunkshas not been willing to resolve the outstanding amount they owe me claiming I was not authorized to do the work. The amount Im requesting, which is replacement cost from the reupholster minus a $300 deductible. Is $1,197.32 minus $300 or $897.32. Now theyre claiming the sofa it isnt worth anything because I purchased it in 2008 even though the contract with them calls for replacement costs. I can supply you with the contract I have with them, which indicates the insurance, the missing piece, and all email correspondence with College Hunks, which would validate everything Im stating here. Any consideration you have in this matter to get College Hunks to attempt to resolve this matter with me would be greatly appreciated. It has been greatly frustrating. Sincerely, *******************.

  Business Response

  Date: 10/23/2023

  Good afternoon. 
  It is not correct to use the word "insurance" in this context as that is not what was sold. What was sold was a "Replacement Cost Coverage" as regulated by the **** The coverage purchased has a $300 deductible. The valuation is based on "depreciated or fair market value" of the item lost or damaged as defined by Tariff 15C. We have up to 90 days to work on a resolution of a claim and we also have the right to inspect damages before settling a claim. Our manager informed you that you could get an estimate for the repair but that we would need to approve it before any work was completed. You then decided to have the work done without consulting with us first. According to the information we have, the sofa in question is 15 years old and was purchased for approximately $2,000. A sofa this old will be fully depreciated. We would have liked to be able to work out a solution with you but due to the beforementioned, we are at an impasse. Due to this we informed you to file a case with the *** as they are the governing body when it comes to household goods moves within the *******************. We are not able to deal with this on several fronts and the *** is the correct venue anyway. Once we have a ruling by the ***, we can reply to this claim filed through the BBB. We are already working with the *** and will try to solve this as soon as possible.

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20760420
  
  I am rejecting this response because:
  
  I have filed a complaint with the *** as well as file a claim in small claims court. I do have records of innumerable e-mail exchanges around my attempting to resolve this as well as their responses. I feel between the *** and the small claims count that I will be able to resolve this issue.
  
  

  Sincerely,
  *******************

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement saying that if the movers parked on the street and got a ticket for doing so, that I would be liable. They asked me where to park and I told them to park on the street (it was a Sunday - free street parking). This exchange happened over email. They then parked in a private lot instead of on the street and got a ticket. They are saying Im liable for the ticket, and havent responded since *** reached out saying Im not liable. I want them to remove the charge as Im not liable for them parking somewhere I didnt tell them to, when there was plenty of street parking spots that were free.

  Customer Answer

  Date: 10/09/2023

  This was resolved with the vender. Please close. 

  Business Response

  Date: 10/11/2023

  We apologizes for the parking tickets and our Office Adm has confirmed that they parked in the wrong place and incorrectly invoice you. The invoice has been cancelled.

   

  Best regards

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against College Hunks Hauling Junk located in Central Seattle, a company that I hired to conduct junk removal and donation in my apartment on June 30, 2023 at the address of **************************************************************, ********** ****, for which I was moving out of on the same day. I paid $499.10 for this service in total. During the removal, the employees damaged my refrigerator, which resulted in a loss of money from my security deposit. The damage to the refrigerator cost $458.52 to repair (invoice from the landlord on this repair is attached). Furthermore, the company refused to pay the damage claim, and the review process was unfair and illegitimate. I am requesting a full refund of the damage claim.One of the movers was new to the job, and, while I was holding the door open for one of the employees, I heard a loud thud come from the kitchen. However, I thought nothing of it since neither of them mentioned anything to me.Upon inspection later that day, the landlord noticed dents in the refrigerator door, which cost $458.52 to repair, paid by **** called College Hunks Hauling Junk the very next day and put in a request for a damage claim. It took almost 2 weeks for them to get back to me, and only after I followed up multiple times.Finally, I was asked to send an e-mail to *********************, Operation Director for the Central Seattle team. I did so with pictures of the damage and the invoice from the landlord to repair the refrigerator of the dents.**** replied back a few days later (after I followed up with him and the corporate office on a response), denying the claim because he does not feel that the dents could be caused by my furniture, and that he is taking his employees words over mine. Essentially, the review "process" is a he-said, she-said game.The damage claim review process is not legitimate or fair. I am requesting a more impartial review process take place, or that the cost of the damage is paid in full. Thank you.

  Business Response

  Date: 07/27/2023

  For whom it may concern
  

  Junk removal done on 06/30. The customer  email us on July 7th and sent us  the pictures of the refrigerator and said that he believed our mover could have done a damage while removing a desk. The refrigerator have more than ******* in different heights and this is inconsistent with  the damage of removing a desk that would results in scraping or scratch marks. Our mover mention he was never near close to any refrigerator. Our conclusion is that the  damage was not caused by us removing a desk and also the customer  singed in the end of the job certifying that the job was completed by his satisfaction and items were moved or hauled away without any damage (bold sentence in the receipt).

  Just for information, in any claim, we would have to inspect the damage and pre-approve the cost. We cannot even certify that this refrigerator belonged to the address we had provide the service.

  Best regards

  Management team
  

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20318988
  
  I am rejecting this response because:

  1) the business claims that the dents on the refrigerator are inconsistent with a damage that can be done by a desk. This statement is arbitrary and not true. Furthermore, I made it clear that the desk is ONE of many heavy objects that were carried out through the kitchen that could have caused the dents, so this part of their response is invalid.

  2) The business claims that they asked their employees, who said that they were no where near the kitchen. First, this is clear he-said she-said behavior, with a clear bias: of course the workers would deny. Second, this is factually not true and impossible. The studio apartment from which the work was done was about 250 square feet, with the kitchen and the refrigerator in the clear line of path to the door. The workers were near the refrigerator the entire time by virtue of being in the apartment.

  3) The business claims I signed paperwork that certified that an inspection was made and that no damage was done. While it is true that the paperwork was signed by me, there was no inspection done to the apartment after the work was complete. In fact, the paperwork was signed outdoors, right next to their truck in the parking lot. At no point was an inspection ever done, which means the business itself violated its own terms.

  
  Sincerely,
  
  *****************************