ComplaintsforBen Bridge - Jeweler Inc

• Initial Complaint

  04/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I came to the store on March 17 ****************************************** partnership with ****** watches and the ********************* basketball team. This was an opportunity to meet *** player ************************. The event had a special VIP ticket if you purchased a Tissot watch. This purchase would allow you to receive accommodations in the much smaller VIP line a signed basketball and a meet and greet with ************************. I purchased this package as I purchased a watch online. Unfortunately the event was cancelled as ******** had a family emergency. As we were in line the representative from Tissot announced that we can still return our watch and Tissot and Ben ********************** would still send the basketball and other items. I have email proof that the gentlemen agreed he made this statement. When my watch was finally received in the mail I went back to the store Ben ********************** and the assistant store manager had his associate start the return of the watch but stated the form would be a manual return and may delay so I decided to come back the following Monday three days later.Upon returning to the store on a Monday morning the store refused to complete the transaction of return. I escalated this to the district manager who provided two options non of which follow what the Tissot representative or the assistant store Manager allowed/promised. Again I have email proof from ****** backing my claims. My ask is to return the watch and get a full refund based on what I was told. Ben ********************** and all parties did not fulfill their promises on meeting ************************. I ask for your support to make right on what I was told verbally

  Business response

  04/16/2024

  The customer is aware --we are providing two options in regards to the return request on your Tissot timepiece purchased  (including all associated items) for the special partnership between Ben Bridge Jeweler, the ********************* and Tissot.
   We are offering either a full refund of the watch and all associated items to the event in good condition or a 20% discount on the timepiece purchase that will be kept along with all associated items.
  I.    We would be happy to assist with the Tissot watch return, which was purchased as a part of the special collaboration with the *********************. Returns are eligible through  April 17, 2024 due to the unforeseen circumstances around ************************* last minute cancellation.  Returns are accepted so long as the watch together with that all packaging and items included with or after the purchase are returned in good order.
  II.     For the inconvenience of the time and effort put into attending this cancelled event, the store manager offered him directly a 20% proactive discount on the timepiece you purchased, should you elect to keep your Tissot watch and all VIP items included.
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debit with APPLE CARD - GS BANK USA, I do not have contract with with APPLE CARD - GS BANK USA, they did not provide me with the original contract as requested.

  Business response

  01/12/2024

  *****************************,

  Ben Bridge does not have any relationship with GS BANK USA. We have no record of your name regarding payment:  APPLE CARD - GS BANK USA,  You may want to contact that Bank directly.

  Regards,

  Ben Bridge 

  lc

   

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 10, 2022 I purchased a necklace and a ring by applying for credit at the ******** store inside the mall. I was assisted by ******************** and a new associate. I was able to take the necklace home same day but not the ring as it was 2 sizes too small, don't remember trying it on for that purpose. Next day or two I called the store and spoke to the manager ***** who was there when i purchased the items, I asked her for the store policy on returns she said I had 90 days for return or exchange. I told her i will come in to return the necklace and the ring which I don't have. She asked the reason I explained the necklace fit me too tight and the ring well I just wasn't sure. She told me wait for the ring to be resized so you can try it on. I said ok. She called me to tell me the ring was ready for pick up. I picked up the ring I believe on 5/12/22. On 5/19/22 I went in to the store to return the ring and take my two rings to be resized 2 sizes up. There I spoke to **** who said I may not be able to return the ring because it was resized. I asked ***** to call me since she told me I could. ***** calls me to tell me that she made a mistake and forgot the ring was resized and their store policy is no returns on modified jewelry. I told her I would call corporate to see if there is something that can be done. I called corporate and spoke to ******* Long Story short, ****** was able to accept the necklace for full refund and the ring she could accept if i pay $950 + Tax "to bring it back to it's original state". Or discount $475 off any other item for full price of ring. I feel cheated and disgusted at these policies that don't make sense. I would like to get a full refund.

  Business response

  06/09/2022

  Ben ********************** has offered two options to **************** in order to come to a mutual resolution regarding her ring. We have given **************** extra previsions and special consideration with these options outside of the company return* policy.We have handled this in a professional, equitable and fair manner.
  
  *Ben ********************** Return policy states- that "Returns are accepted for stock merchandise in NEW condition only. No returns are permitted on special orders, custom orders or on merchandise that has been sized or altered.
  
  5/10- Customer ******************************* Makes purchase of a diamond Necklace and Tanzanite ring
  
  5/10- Tanzanite ring is sent for sizing job **-92487 and picked up once sizing was completed. The ring had been sized up to a size 9 as requested by **************** at the time of purchase. The customer had agreed to the original return policy on 5/10/22 by means of signature acceptance and verbal acceptance. Pos#**********.
  
  **************** later decided to return the diamond necklace to her account. The item was in new condition and was returned on 5/26/2022 (pos **-1-95097).
  
  5/19-  *************** came into the store to drop off two personal repair items for sizing. At that time requested to return the Tanzanite Ring that had been taken after alteration days prior. Given the ring had been altered and under the accepted non-returnable policy the Store Manager explained to **************** the ring is not eligible for refund.
  
  Ben ********************** has offered two options to **************** in order to come to a mutual resolution regarding her ring. This was a special accommodation per the Regional Director for ****************, as she is outside of the parameters of a full refund.
  
  a charge to return the ring to original condition $950.00
  an even exchange less $475 (a split in the cost of repair)
  
  5/27- Regional Director and **************** spoke about an option to get an estimate to return the ring to original condition and we would give her a partial refund. ********* agreed to getting an estimate.
  
  6/2 - **************** decided on option one above and agreed to these terms.
  
  6/4-  **************** returned to the store to complete the purchase of her other personal repairs and the partial refund for the Tanzanite ring. **************** came into the store,completed the transaction and the  Store Manager went back over each line on the receipt to make sure it was understood.
  
  After speaking with our Regional Director, special accommodations were made for ****************. Per their agreement, the customer is responsible for the repair charge of putting the ring in its original condition. The customer agreed to the charge of $950, and was given the opportunity to return the item,which she did in-store on 6/4/2022 (pos# **-1-95263) her signature was required and is visible on the receipt to accept these charges and terms. (invoices were not included due to personal information on them)
  
  We have handled this in a professional, equitable and fair manner and consider this matter closed.
  
  Ben **********************
  

  Customer response

  06/09/2022

   
  Complaint: 17325093
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer response

  06/13/2022

  I want full refund

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