Customer ReviewsforNW Maids House Cleaning Service of Seattle

Hello! I wanted to let my neighbors know about a pretty awful experience I had with a cleaning service, NW Maids, last week. I booked a "deep clean" for $300. They sent two men to my home. Among other things, they had forgotten a mop and a broom. The result of this deep clean was laughable as they simply did not clean many of my basic surfaces. No floors were mopped and my stovetop and sink were untouched during this "deep clean". I didn't photograph it all, but I attached a few pictures of my nasty sink and floor post-clean, attached. The worst part was that these two men did not behave like professional cleaners (partly because they clearly did not know how to clean). It was so uncomfortable that afterward, I couldn't help but wonder whether they had come into my home with other intentions. It felt sort of violating to be in my own home having to convince myself that nothing weird was going on, or worse, that I wasn't in danger, for hours. Their behavior was just off for how people coming into your private space should behave. One of the two was talking badly about the other to me when the other left the room, and adjusted the ** without asking before announcing to me that he had done so (felt like a strange power move). The other got stuck outside for an hour while he was supposed to be cleaning. I was upset with the quality of the clean as well as the overall experience, and I did not let up on customer ********************** for a week. I told them everything, sent them pictures, and I cannot emphasize enough how little they cared. They refused to offer a refund and said that the areas that were "missed" only came out to a $75 credit that equated to a "standard clean" instead of a "deep clean." I guess a standard clean doesn't involve cleaning any surfaces at NW Maids? And why would a self-respecting company require that I photograph every inch of my apartment after providing more than enough evidence that I did not get anything I had paid for? NW Maids = the worst.