Reviews

This profile includes reviews for Rad Power Bikes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rad Power Bikes Inc. has 6 locations, listed below.

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  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107

  
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  Rad Power Bikes Inc.

  535 Florence St Imperial Beach, CA 91932

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  Rad Power Bikes Inc.

  2107 S 700 E Salt lake City Utah, UT 84111

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  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107-5130

  
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  Rad Power Bikes Inc.

  2734 San Pablo Ave Berkeley, CA 94702

Review Details

• Review fromRyan P

  Date: 06/25/2025

  1 star
  Awful customer service, and poor quality bike. After only weeks of owning Rad 2 the throttle no longer worked. It was a $25 piece that I had to order and it has been 3 weeks and still have not received the repair. Buyer beware. Do not purchase this junk!

• Review fromSteve B

  Date: 04/24/2024

  1 star
  No customer service. They claim to have shipped a bike but the shipper is holding it hostage for a delivery appointment but won't take or return my calls. RAD chat says keep calling. Looks like I've spent $1500 to be given the run-around and I don't have a bike. RAD cannot help now that the bike has supposedly shipped. Hope RAD is ready for a charge back.

• Review fromJim R

  Date: 09/16/2023

  2 stars
  Customer support after the sale is poor. First, my brand new bike needed about $75 worth of adjustments at my local bike shop out of the box. Second, 3 of the 4 bike shops listed as shops that would support repairs said they no longer do. Third, I ordered a rear view mirror for my bike and did not like it but when I went to return they said it was not eligible for return. This is very unfortunate because I do like the bike but support after the sale is really bad. I would recommend people look at other options before buying this bike.

• Review fromDan S

  Date: 08/01/2023

  1 star
  Shipped a broken accessory. Spent over $500 on accessories. Any attempt to call listed number (800-***-0310) to try to replace broken part, line hangs up. Multiple emails have been sent over the last 3 weeks to listed email address with no response. Only option available is to return item for $10 shipping fee PLUS 30% re-stocking fee. Not only will they not replace the broken item they sent to me, they would like to charge me for it.
  

  Rad Power Bikes Inc.

  Date: 08/02/2023

  To Whom It May ************************* ID: ******
  Order: 1148204
  Customer: *****************;
  
  We've responded to the customer's inquiry with the following ticket number: ******* and are awaiting their reply so that we may replace this item under warranty or proceed with a return request and refund with the restocking fee waived. 
  
  Thank you!  

• Review fromSteve G

  Date: 08/01/2023

  1 star
  Serious customer service issues, as in it does not exist. The phone line is never turned on so you can not call them, the online chat does not work, they never respond to the open chats, you can wait all day, nothing happens. The email they will respond to but it takes about 2 weeks FOR EACH AND EVERY REPLY. They just sell bikes and don't care what happens after that. ****** rad power bike reviews and you will see they have a serious problem.
  

  Rad Power Bikes Inc.

  Date: 08/02/2023

  Dear *****: 
  
  Very sorry to hear that you have been having trouble reaching out to our **************************** Your feedback is incredibly valuable to us, and we sincerely regret any negative impression this situation may have caused.
  
  We want to assure you that we prioritize customer satisfaction, and it is disheartening to hear that we have fallen short of your expectations. Our aim is to provide prompt and efficient assistance to all our customers, especially when they encounter any difficulties with their purchases. Your experience is not reflective of our commitment to delivering exceptional customer service, and we deeply regret any inconvenience it may have caused you.
  
  Rest assured, we are taking immediate action to address the communication gaps that led to this unfortunate situation. We will reinforce our customer support channels to ensure that chats and emails are promptly answered, and no customer has to endure such difficulties in the future. Additionally, we will be reviewing our internal processes to streamline and enhance our response time.
  
  We have responded with confirmation of your order and tracking information in case ID ************. Please let us know if you have any other questions, comments or concerns. 
  
  Once again, we want to extend our sincerest apologies for the inconveniences you have experienced. We genuinely appreciate your feedback, as it helps us grow and improve our services. Should you have any further questions or concerns, please do not hesitate to reach out to us by live chat or emailing **********************************. 
  
  Thank you for your understanding, and we hope to have the opportunity to regain your trust and provide you with a seamless experience that reflects the quality of our products.
  
  Wishing you many happy rides in the near future!   

• Review fromTroy H

  Date: 07/17/2023

  1 star
  When I ordered the bike online I realize I ordered the wrong Rad model. I tried to contact customer service multiple times thru phone, Email, Text even ******** with in 24 hours of ordering to see if I could change models. I did not receive a return response for three weeks. Because of the terrible communication I decided to just return the bike and not exchange it for the different model. So I requested a return and again I had no response from your company. Then I drove the brand new never opened bike two hours from were I live to the Rad bike store in ************* ** to return it. They took the bike from me. They gave me no return paperwork and said it would take a week to process the return. Then another three weeks after I returned the bike I still had not received my return. So again after multiple attempts to contact customers service with no success. I finally received and refund of $1000. which was $500 less than what I paid for the bike. After the terrible communication and your terrible return policy I will never do business with ***.
  

  Rad Power Bikes Inc.

  Date: 07/19/2023

  Dear ****, 
  
  We sincerely apologize for the frustrating experience you had with our customer support and return process. We understand the importance of clear and timely communication, and we deeply regret any miscommunications that occurred during this process.
  
  Upon reviewing your case, we acknowledge that there were significant delays in responding to your inquiries and processing the return. This was certainly not the level of service we aim to provide, and we truly apologize for any inconvenience it caused you.
  
  We have thoroughly investigated the matter and have taken steps to address the issues in our communication and return procedures to prevent similar incidents in the future.
  
  To make things right, we have issued a refund in the amount of $467.22, which is the difference between the original purchase price and the refund you received. This amount represents the full value you paid for the bike.
  
  Once again, we apologize for the disappointment and frustration you experienced throughout this process. We value our customers and their satisfaction, and we are committed to improving our services to ensure a more positive experience for all.
  
  If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We hope you will reconsider and give us another opportunity to serve you in the future.
  
  Thank you for bringing this to our attention and allowing us the chance to rectify the situation.
  
  Thank you for being a Rad customer!  

• Review fromAndrea R

  Date: 07/13/2023

  1 star
  Do not buy. First, for the year I've owned this bike, it has worked properly for six months. Seconds they discontinued customer service. They absolutely refuse to speak on the phone and instead send 16 page emails of instructions about how YOU are to fix your e-bike. Ridiculous. Do not buy. There are other e-bikes on the market.
  

  Rad Power Bikes Inc.

  Date: 07/15/2023

  Dear ***********;
  
  We appreciate your feedback regarding your experience with Rad Power Bikes!
  
  We sincerely apologize for any inconvenience you have faced while trying to reach our Customer Support team. To provide the best support possible during peak bike-riding season, we have opted to focus on email and chat as our primary support channels. This allows us to efficiently address customer inquiries and provide written instructions, which can be more detailed and helpful in troubleshooting and maintenance scenarios.
  
  We understand that some customers prefer phone support, and while we don't offer it currently, we do our best to respond promptly to emails and chat messages to assist with any issues or questions you may have.
  
  Regarding the maintenance and troubleshooting instructions, we believe in empowering our customers to handle minor issues themselves, which is why we provide comprehensive guides. We aim to maintain a competitive price point for our e-bikes, and part of achieving this is encouraging self-sufficiency for certain aspects of electric bike ownership.
  
  We genuinely value your feedback, and we will take your comments into consideration as we continually strive to improve our services and products. If you have any specific concerns or need further assistance with your bike, please don't hesitate to reach out to us via email or chat. We are here to help and ensure you have the best experience with our products! 
  
  Thank you for being a Rad customer!  

• Review fromDorr C

  Date: 07/06/2023

  1 star
  The bike was great until it wasnt. There is not such thing as service from Rad Power. I bought a Rad Rover 6 Plus last year, and have ridden it lightly. While putting it away one day I noticed it wouldnt roll backward. Opened a ticket on 5/28. They waited 5 days before responding via e-mail, then closed the ticket as resolved a few days later (one way to close tickets fast and improve the service metrics). My bike started rolling backward when I tried to videotape the diagnostics they requested before closing the ticket, so I began riding again. It then stranded me miles from home. Wouldnt roll backward, and I now noticed that even thought the battery was charged it wouldnt power the motor. Did the diagnostics originally requested and opened a new ticket on 6/26. it is now 7/6 and no e-mail reply, evidently there will never be a human or a returned call, and my bike is useless to me. Ive tried calling their local service partner *******, who report that there is nothing they can do for me because they will have to get the parts from Rad. A bike that used to work is of no use to me. I need service, and these guys are evidently not interested in anything beyond selling bikes. I still get email from them trying to sell me more bikes and accessories. I understand that businesses can get busy, but this thing has been broken for 5 or 6 weeks and there is zero indication that anyone at Rad cares, and their service partners evidently dont either. *** spent hours trying to get help.
  

  Rad Power Bikes Inc.

  Date: 07/08/2023

  Dear ****, 
  
  We appreciate you taking the time to share your experience with our **************************** We deeply apologize for the frustration and inconvenience you have faced with your Rad Rover 6 Plus. It is disheartening to hear that your bike has encountered multiple issues and that our response time has fallen short of your expectations.
  
  Firstly, we sincerely apologize for the delay in our initial response to your ticket, as well as the premature closure of the ticket without addressing your concerns fully. This is not reflective of the level of service we aim to provide, and we deeply regret any inconvenience caused.
  
  Regarding your current ticket, opened on 6/26, we understand that you at the time of this review, you had not received a response, and we sincerely apologize for the extended wait time. We are actively working to improve our response times and ensure that each customer receives timely assistance and resolution.
  
  We would like to assure you that we take your concerns seriously, and we are committed to resolving the issues with your bike promptly. We have escalated your case to our technical support team, who will prioritize it and provide you with the necessary assistance.
  
  One of our knowledgeable Customer Support specialists has followed up with you via support ticket ******* and it looks like we have a new rear wheel on order for your RadRover 6 Plus!
  
  We understand your frustration and the impact this situation has had on your ability to enjoy your bike. Please know that your satisfaction is important to us, and we are dedicated to rectifying this situation to the best of our abilities.
  
  Thank you for your patience and understanding throughout this process. We remain committed to restoring your confidence in Rad Power and ensuring that you receive the service you deserve! 

• Review fromRob W

  Date: 06/30/2023

  1 star
  Brand new Bike doesnt work. Took 5 days for them to supposedly order a part that I have zero shipping information on. Getting contact to a person is impossible. For an item this expensive they need to do better. Definitely wont do further business with this company. If they took care of their customers I would be understanding, but nothing gets done customer service wise.

• Review fromJeffrey "Rad Sucks" S

  Date: 06/30/2023

  1 star
  Hey Rad... Take a look around... notice how many upset customers there are showing up to mention how HORRIBLE your customer service is? Its nearly unbearable. I love my bike but I 100% HATE your customer service so much so that I actively tell all of my friends and family to never purchase a bike from you all. I will never again buy any bike, part, upgrade from you ever again. Id rather walk. I have a simple question about a order and confirmation and yet.... its impossible to make contact with RAD, Im not even mad anymore, like a bad relationship I just want you out of my life. Id rather move on to another ebike company... yall think youre the best??? Yall are a joke to us consumers. Id tell you to get it together but.... you are not listening.