Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is the HORRIFIC lack of communication on this company and the loss of money for no services being able to be provided to me and nothing was communicated. I wanted to be insured for my aligners when I signed up and I had ask if I was able to start my insurance at the same time I started by braces and I was told by multiple people that it was ok that I did so even though there was a 12 month waiting period that my coverage would be refunded and covered after the 12 months my insurance would back track. That was my assumption the entire time and I had even signed up my partner also. Come to find out this past week that I had been paying for ortho insurance for NO Reason! I will not be getting my money back, it will not covered for what ANYTHING, nothing is back tracked. Orthopedic insurance mind you is more expensive that other insurances and I had been paying it since November of 2023 which is now 18 months. I had spent over 2 grand on insurance and over 6 grand on my Invisalign to get absolutely no coverage and nothing in return and I had spoken to 5 different people who never mentioned one thing when I called about my coverage and when I would be able to get it. The manager ***** who I spoke with last was the one who told me that I wouldn't be anything back and didn't compensate me for anything and was condescending saying that they did cover my "cleaning" which in my office cost me $19. That is spitting my face when I have spend THOUSANDS of dollars to get NO SERVICE and kept paying for it for a year and a half with no one bothering to tell me the truth for that whole period of time. I spoke with *****, ***, *****, ****, ****** ******* and *****, and a year and a half later I don't even know what I am paying for and getting nothing for it.

  Business Response

  Date: 05/20/2025

  Hello, 

  We would be happy to assist you. Please provide more identifying information to locate your policy.

  
  Please provide the date of birth or member identification number of your dental card.

   

  Thank you,

   

  Business Response

  Date: 06/06/2025

  Good afternoon. Please find Delta Dental of Washington's response to this complaint attached. Thank you.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23347296
  
  I am rejecting this response because: I had spoken to MULTIPLE costumer representatives that my plan of treatment will start after my waiting period and that I can start my treatment at any point in time and I will get refunded and it will be backdated to the original date of my treatment. I spoke with 6 representatives over the phone from the beginning of me signing up and after that and was told the same information. You guys scammed me by getting me to sign up for dental insurance and telling me to start it before the waiting period was  KNOWING I wouldn't get coverage backdated while you guys never said anything to me for months and when I finished my treatment ended up telling me that it didn't work that way when I already paid out of pocket for my treatment. I need a refund for all the months I paid you and got nothing for your services.
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/26/2025

  Please find our response attached. Thank you, ******

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23347296
  
  I am rejecting this response because: I do not have telephone records so I can not provide that but I can provide records of payment and that I had been paying for orthodontic insurance but not getting any orthodontic coverage the entire time I was paying for it. I was told I would it would get back dated and that I would just need to pay through till December. 
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 07/18/2025

  Please see attached signed information release form.

  -BBB staff

  Business Response

  Date: 07/23/2025

  Hello, 

  The original complaint was sent to Delta Dental of Washington on 05/19/2025. Due to no Authorization on file, we notified you that we would respond directly to the member on 06/06/2025.

  A follow-up request was sent to Delta Dental of Washington on 06/19/2025. Again due to no Authorization on file, we notified you that we would respond directly to the member on 06/26/2025.

  A 2nd follow-up request was sent to Delta Dental of Washington on 07/14/2025, stating that no response was necessary to the BBB and that you suggest we contact the consumer directly. We did respond directly to the member on 07/21/2025.

  On 07/22/2025, we received a request stating: "Twice previously we emailed the enclosed consumer complaint or rebuttal to you for a response. Our records indicate that we have not yet received a response from you. Please review this matter and advise us of your position." We have also noted that the members Authorization dated 07/18/2025 has now been added to your case.

  I have uploaded a print out from your website, showing that we have indeed responded to your requests. Can you please advise if there is perhaps a system issue and you are not able to see our responses?

  Thank you, 

  ******

   

   

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delta dental is overcharging me for my coverage. I have notified them and forward paperwork but no change. I am still being overcharged for my plan and services.

  Customer Answer

  Date: 05/06/2025

  AUTHORIZATION FOR RELEASE OF HEALTH INFORMATION TO THE BETTER BUSINESS BUREAU
  
  
  To:  Delta Dental of Washington
          
  
  I, ***** *****, authorize: 
  
  My health care providers and health insurance plans, including my insurance carrier or HMO, to release to Better Business Bureau (BBB) any medical, payment or insurance records related to the complaint I filed with BBB so that BBB, at my request, may assist in the resolution of my complaint;
  BBB to use or disclose any medical, payment or insurance records related to my complaint to my health care providers and health insurance plans to the extent necessary to assist in the resolution of my complaint; and BBB to use the information about my experience for research on industry marketplace practices.  The research may lead to the publication of aggregate and demographic data but will not result in the reporting or publication of any protected health information.
  
  I understand that:
  
  BBB may re-disclose the information it receives and thus HIPAA or state law may no longer protect this information; I may revoke this authorization by giving written notice to BBB; if I revoke this authorization, then BBB will no longer be able to proceed with its efforts to assist me in resolving my complaint; the authorization to disclose or use my information for non-research purposes expires upon the closing of my complaint; a photocopy or facsimile of this authorization will be valid; and my health care provider and health insurance plan may not condition treatment, payment, enrollment or eligibility for benefits on my signing of this authorization.
  
  
  Yes, I understand and Authorize - Insert your name here: ____________________________   Date: ____________  
  
  Relationship to Patient:_________________________
  (If the person signing the release is not the patient, please state the relationship to the patient)
  
  
  PLEASE NOTE:  All complainants 18 years or older must sign this authorization, unless they have a guardian, personal representative or are incapacitated.  If so, the signer must submit written proof of his/her authority to act for the complainant.  A parent or guardian must sign on behalf of a minor, except for an emancipated minor or where law allows a person under 18 to consent to health care treatment without the consent of a parent or guardian.

  Business Response

  Date: 05/20/2025

  Good morning, I have attached our response per your request. I have also sent the member a copy of the response. Thank you, 

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23273146
  
  I am rejecting this response because:
  

  Cobra information was submitted to Delta dental, and they refuse to accept it.  Coverage was not lapse.  I paid for continuous care.  The copay percentage should be corrected.  
  

  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/12/2025

  Please see Delta Dental's response to the complainants rejection of our prior response.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23273146
  
  I am rejecting this response because:
  They have not reached out and addressed this with my benefits. Even after sending them, the evidence they were not confirmed  

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had dental treatment from an in network dentist. Delta dental refused to pay my claims for crowns even though Im covered. They claim Ive had the procedures before but I never have.

  Business Response

  Date: 01/22/2025

  Please see Delta Dental of Washington's response for the complaint filed by ***** Chaudry 

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had the Clear plan with Delta Dental which cost about $35 a month. After I found out I needed oral surgery I wanted to check with Delta Dental to see if a better plan would cover more. I was told about the ****** plan which cost $70 a month and was assured it had better benefits and more coverage. I switched to this plan on October 1st 2024. Upon the day of my surgery I was told by the receptionist that instead of covering $800 like my original plan would have, my new plan "Ascent" which they told me would cover more ended up cover $0, nothing. After my recovery I contacted Delta Dental requesting to be put back on my original plan as it actually helped me and was half the price of the new plan. I was also misled and would never have switched plans had I known. After contacting Delta Dental and speaking with a manager named "*****" I was told that they saw no wrongdoing and I would need to wait a year to change my plan back.

  Business Response

  Date: 01/23/2025

  Good morning. I have attached Delta Dental of Washington's response to the Complaint filed by ******* *****.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Aspen dental to get a new tooth put in. Delta dental was suppose to pay Aspen dental $2000 (the other half of what I owed) but they never did! Now Im stuck with a $1840 bill from aspen dental that delta dental should have paid! Now its on my collections report and I would like it removed completely.

  Business Response

  Date: 06/20/2024

  Good afternoon, I have attached Delta Dental of Washington's response to complaint #********.

  Thank you, 

  ******

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have dental coverage with Delta Dental of Washington through my employer. I have coverage for myself, wife and two children ages 2 and 4. The plan is an incentive plan in which if you fail to have two cleanings per year, you end up with a 10% co-pay and if you fail to have a cleanings for two years you end up with a 20% co-pay.The problem is, my children did not have teeth or a need to see a dentist for the first two years they were on the plan, being less than two years of age at the time. Because they did not have annual cleanings for two years, they were applied a 20% co-pay which over the last year of cleanings is now a 10% co-pay. I contacted Delta Dental and was told there was nothing they could do because this is the plan. They received two years of premium payments while not having to pay out any benefits and now I am stuck having to pay co-pays for my children dental care to my detriment. I am seeking for Delta Dental to dismiss the mandated co-pays. The incentive plan should consider children under the age of three will likely not have regular 2x annual cleanings and factor that into the plan.

  Business Response

  Date: 05/03/2024

  Good morning, I have attached Delta Dental's response to Complaint ID: ********. 

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous dental insurance was Delta Dental of WA through my wife's (***************) insurance plans via her employer. I have been going through divorce with my wife in the past 2 years and she was required by the divorce binding agreement to keep me on her insurance until the finalization of our divorce which happened in February of 2024. I had my routing teeth cleaning with my dental provider on 2/14/2024, before I made the appointment, I specifically called the providers office (*********************, DDS) and they had checked and told me that my dental coverage was still active. Delta dental paid my visit, however, two days after I received the service (2/16/2024), Delta dental contacted my providers office and informed them that my coverage was terminated by 12/31/2023 and withdrew the payment. If I had known that my dental coverage was no longer active by the time I made the appointment, I would not have made an appointment with my dental provider for a routine service. Delta dental failed to update my dental coverage information with my dental provider in a timely manner and subsequently misled my dental provider to give me wrong information about my coverage, therefore, Delta dental shall be hold responsible for the charges incurred during my routing dental care visit on 2/14/2024. After contacting the appeals department of Delta dental twice, they insisted on that their decision of denying the payments of my routing dental visit is correct and will uphold their decision, so I decided to file this complaint to BBB regarding Delta dental WA delinquent on properly updating its clients coverage information leading to the occurrence of uncovered services to its customer and unnecessary out-of-pocket healthcare expenses of the customer, therefore, ********************************************* WA shall be hold completely responsible for the full charges due to its own delinquency.

  Business Response

  Date: 03/11/2024

  Attached is our response to the complaint filed by ***********.

  Thank you,

  ******

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21382807
  
  I am rejecting this response because: DDWA attribute the full responsibility to my espouse's employer (they called "group" in their rejection letter), attached is their rejection letter. Both the "group" and DDWA as businesses can retrospectively determine my case, yet as a customer there is no way I can retrospectively undo my received service from my provider. I feel being a minority and discriminated against by the "group" and DDWA in this case, I still strongly feel that either DDWA or the "group" shall be responsible for the payment. If you need more information or any permission to access my protected health or personal information to solve this matter, I will be more than glad to provide. 
  
  Sincerely,
  
  ***********

  Customer Answer

  Date: 03/18/2024

  Please find the attached HIPPA form. 

   

  many thanks, 

   

  Lu

  Business Response

  Date: 03/26/2024

  Suwai, 

  This is the response we sent to the member regarding this complaint. The member submitted the Hipaa form allowing us to send you a copy of the original determination. 

  Please let us know if you have any questions or concerns.

  Sincerely, 

  Lisa 

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21382807
  

  As stated in my previous response: 
  I am rejecting this response because: DDWA attributes the full responsibility to my ex-spouse's employer (they called "group" in their rejection letter). Both the "group" and DDWA as businesses can retrospectively determine my eligibility, yet as a customer there is no way I can retrospectively undo my received service from my provider. I have emphasized many times that I contacted my provider's office to confirm my coverage before I received the service which was a routine biannual visit, the service was paid in full by DDWA but later withdrawn by DDWA due to "retrospective eligibility" issues. If I had known that my eligibility was expired before my visit, why would I want to pay a routine annual visit out of my own pocket? I feel being a minority and discriminated against by the "group" and DDWA in this case, I still strongly feel that either DDWA or the "group" shall be responsible for the payment. 

  
  Sincerely,
  
  ***********

• Initial Complaint

  Date:02/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/21 at ********* I had a crown done on a cracked tooth. D2740 on #**. On the day of the procedure, I was told it would be fully covered by Delta H333835**343236363939H of H333339323836**3533**H, and I paid my $25 copay on the day of the procedure. Now I am stuck with a $1,198.00 bill from ********* because Delta H333835**343236363939H of H333339323836**3533**H is saying they do not cover crowns for cracks, as that is preventative.I was already told that it would be fully covered, I already paid my copay, I feel like I am being ripped off.

  Business Response

  Date: 02/27/2024

  Please see Delta Dental of Washington's response to Case #********. 

  Thank you,

  ******

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As my paid provider Delta Dental oF WA is wilfully denying legitimate ********************** claims as "preventative" and " not medically nessacary " despite dr./ ********************** provider records. Left me as patient on the hook for remaining balance almost a year after time of service. I was not made aware of their denial for 1 year and 2 months after time of service. Refused to review additional information provided by ********************** provider during an 8 month period yet also refused 2 accept a patient appeal because it " wasn't submitted 180 days from time of denial" though I was not made aware of denial within the said 180 day timeframe. Completely ignored my pain and symptoms as a patient as well as doctors provided narrative and x rays. Created a financial hardship by refusing my legitimate claim. I made numerous attempts to work with delta ********************** 2 resolve the issue and provide any nessacary documents to no avail. It is evident they are wilfully disregarding patients claims to get out of paying with no real recourse or options for patients.

  Customer Answer

  Date: 01/31/2024

  ******** denying legitimate claim 9-9-22 declaring existing problem/condition as "preventative" ignored all information sent from provider left me on the hook for the balance. Was not notified of denial until it was to late to file an appeal wich was promptly rejected once I did submit.

  Desired Resolution:

  Billing adjustment; Modification/discontinuance of an advertised claim

  
  

  Business Response

  Date: 01/31/2024

  Good morning, the complaint overview indicates that the ***** Release was offered and accepted on 01/30/2024. We will need a copy of the release in order to provide our response to the BBB. 

  Thank you, 

  ******

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 21224059
  
  I am rejecting this response because: I have already agreed 2 the release of sensitive information. Another stall tactic by delta dental to further look into legitimate claims
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/06/2024

  Attached you will find our response to the complaint filed by ***********************. 

  Thank you,

  Customer Answer

  Date: 02/11/2024

  Please see attached HIPPA release form. 

  Business Response

  Date: 02/21/2024

  Thank you for providing the release form. I have attached a copy of the letter mailed to the complainant on February 6, 2024.

  Thank you,

  ******

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21224059
  
  I am rejecting this response because:
  It is nothing more than the same generic response generated by delta dental from the beginning. Only states all the reasons procedure should have been covered and was refused yet doesn't address any of the issues delta dental is responsible for, as I no communication.  This generic response was replied 2 directly via email. A written copy was also mailed **** directly to BBB and is attached below as well. Delta Dental tried 2 reach out via phone instead of written documentation in an attempt 2 circumvent the *** process.

  After receiving recent correspondence from Delta dental in regards to BBB complaint it is clear that Delta Dental is missing the major issues at hand, and has taken the stance that my Dr. performed a completely unnecessary procedure when i went in with extreme tooth pain in august of 2022. I firmly believe despite being my paid insurance provider Delta Dental is willfully dismissing a relevant claim covered under my plans provisions. while attempting to hold insured to timely technicalities while failing to hold themselves accountable for timely communication of the insured.
  
  
  A permanent crown was placed sept 9th 2022 to repair a large broken filling approximately 35 years old with extreme decay causing pain and inability to eat on one side of my mouth. Once filling and decay was removed there was not enough tooth structure left to simply replace filling resulting in the necessary crown. According to Delta Dental claims records the claim was submitted by provider to Delta Dental in a timely manner a total of 3 times over the course of one year and four months and Denied each time. According to my Provider additional and more thorough information was added to the additional claims however appears to have been ignored/dismissed as "already processed on a previous claim" when it was submitted and promptly denied. During this process i received zero communication or notice my claim was denied from Delta Dental. In fact I was not made aware of an issue until i received a bill from my provider. I promptly submitted Delta Dental Appeals form in which all this information was included but was never read and also promptly dismissed as "Exceeding the time limitation for submitting the appeal".  Impossible to meet said 180 day time limit for appeal when i was never made aware through any means of correspondence that an appeal was going to be necessary!  In fact I was also only made aware my appeal was denied because i reached out to Delta Dental to check the status of that Appeal, again zero correspondence from Delta Dental in regards to any of this process until i filed a complaint with the BBB. Ironically then and only then did i finally get a letter from Delta Dental in regards to the issue at hand.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20380452
  
  I am rejecting this response because:

  when filing the complaint, there was no delta dental of washington as an option. I thought maybe this is headquarters? Where do i need to send this?

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/27/2023

  Please find attached Delta Dental Plan of ********, Inc.'s response.

  Thanks,

  ***************************

  Customer Answer

  Date: 07/27/2023

  Very ridiculous billing procedures. Acknowledged 2 dental surgeries were necessary and in coverage network but refused to cover the 2nd. First agent told me that the dr needs to write off the cost because its easy and in the same area as the 2nd procedure. They wanted the provider to do the 2nd procedure for free. I told the dentist i will just pay for the 2nd out of pocket and the insurance said thats a breech of contract. 2nd agent told me they decided its too much trauma for 1 visit and i will have to get it done in another visit. Even though my dr approved that getting them done on the same visit is perfectly fine. Basically billing wont pay for it, but also wont let me pay for the second procedure either. What wouldve been done monday 7/31 is now being stretched all the way into September. I now have 2 surgeries, 2 rounds of antibiotics, 2 days missed work for surgery and 2 more days missed work for follow up appointments

  Business Response

  Date: 08/03/2023

  Attached is Delta Dentals response for Complaint ID: ********

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20380452
  
  I am rejecting this response because:

  this is exactly what you stated on the phone. You stated that the provider is to eat the cost of the procedure, but you cannot force them to do the procedure. This is a lose-lose for patient and provider. You stated you will be covering it as a separately procedure-forcing me to go through 2 surgeries when I could get this done in one visit if you would pay your share. You said you would pay your share if a separate surgery happened. Makes no sense to me if its covered either way. This is poor patient care and a billing policy nightmare for me. You have prolonged improving my gum and dental health to September and I am very frustrated with this system and the explanations that are being repeated make no sense. Provider should not be expected to perform a procedure for free, especially when you cannot guarantee its completion for the patient. 

  
  Sincerely,
  
  *************************