ComplaintsforEbits PC Laptop

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In short (omitting several frustrations): I dropped my iPhone off to get a new screen (cracked repair) and battery. My phone is my only email/ phone etc which I emphasized but they kept delaying. I finally went to wait in their lobby (to pressure them to hurry). He kept saying that they were talking with Apple about the battery issue . This younger gentleman then showed me that everything was working (and he kept focusing on the button - which seemed odd). But showed/explained that there was an error warning about the battery but that it worked. I was happy to ignore an error message that was in error ?? and I left. But the next evening I could see that the screen was delaminating/lifting beside the button - which I thought would answer the error msg. I took it back and an older gentleman told me that l have to be careful (Id explained that Im out in rain for hours frequently & was worried about moisture). After I raised my voice & argued that I needed a DEPENDABLE phone he told me that the younger man would call me back. When I call now they wont answer. { 250 below is close approx. - cant find @ moment }

  Business response

  02/29/2024

  ******************* had his iPhone SE 2nd Generation repaired at our store to the quality and standards that Apple upholds for their customers and by extension us as well. We are an **************** Service Provider. This means that we have heavy regulations that ensure all Apple products have their repairs completed without any issue. We run a post diagnostic scan developed by Apple on all new hardware installed. With this scan, if there were a battery issue with the replacement the diagnostic would have detected an issue. These scans are specifically designed to monitor these kinds of issues. When ******************* returned post repair, we had noticed there was physical damage to the phone that occurred between the repair and his return. When presented with this fact, ******************* chose to raise his voice and begin aggressively saying that we had damaged his device. We assured him that we did not, but the customer left unsatisfied. The type of damage that occurred would have lent itself to potential liquid damage down the line. Considering his line of work, this is a fair possibility. We tried to reach out to *************** to offer him some form of resolution but never heard back from him. 

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