5 Customer Reviews
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Review from jc j.
1 star04/26/2024
***** assistant bank manager has singled me out by going thru my account questioning every transaction I made on my account when I just had gone thru drive thru trying to deposit 800 cash left me there forever going thru my account when she should have just deposited my cash and when she came back to the window she proceeded to be rude to me telling me shes gonna close my account and asking why I did this transaction and that transaction and she sti;ll hadn't deposited the cash into my account because she didn't give me a balance slip or anything why would it be any employees place at a bank to do this to a new customer? its not up to her its up to the bank who they allow or approve to have an account not *****'s decisions this is a violation of privacy not to mention discrimination this is horrible business practice when you want people to trust you with there money not a good bank and more importantly judgmental discriminatory controlling employees you cant trust with your money or privacy of account activity all when I just wanted to deposit cash you have got to be kidding me this is a horrible place for anyone to bank atReview from Jim P
1 star01/25/2023
My account with Washington Federal got shut down for no reason by a certain branch. I would like an apology since they have made my life harder and everything overall harder for me to do things with banks. I would like a verbal apology from Washington Federal because of what they have done to me for not telling me why my account got shut down. I was doing normal things on the account and for some reason one day I tried moving money from my savings account to my checking account and the money moved over with no problems. Then the next day I tried logging on and it didn't let me log on, so I called the branch and kept calling them every hour and they kept ignoring me, so I drove down to the branch near me, and I stood waiting there for 30 minutes with no one acknowledging me, so I left. So, all I am asking for is a verbal apology for all the hardships Washington Federal has caused me and an apology for the horrible customer service this bank has. I would also like an explanation to why my bank account got shut down for no reason because my account was all being normal.Review from Sharon I
3 stars10/24/2022
Last December when I opened a savings and checking account at Wafd, I was very impressed with the helpful, friendly bankers. The only glitches in the process were caused by the ****************************** and ***** Fargo. At first receiving ***********, using an ATM, and issuing checks went well. But, I soon learned that as long as I didn't need anything through the online bank, my experiences continued to be good. But the online experience can be frustrating. Wafd's software seems to be old and clunky. It doesn't allow me to do the types of activities I can do within my USAA account. I will probably not close the account, but I will down grade my usage to minimal old-fashioned style banking.
Washington Federal Bank Response
12/16/2022
We regret our client service experience fell short of expectations. Please contact the *********** Center at: ************** so that we can address the concerns further.Washington Federal Bank Response
12/16/2022
We regret our service experience fell short of expectations. Please Contact the *********** Center at: ************* so we can further address the concerns.Review from the eye
1 star06/30/2022
Wafed has very nice employees but the bank is terrible. We recently applied for an owner build loan through wafed and in the begining they were all for it. We were well above the credit rating threshold and we were very up front from the start that we did not want to use a general contractor, because we have several family members in the industry including someone who has 30+ years as a construction ******, and in the beginning they said that was fine. Just before we were about to sigh the loan they did a full 180. The told us they are not concerned with saving us money on our build and we now need to hire a gc and to increase the loan amount to 90% of the proposed home value. Stay away these bankers are scam artists of the worst kindReview from David B
1 star08/23/2021
Each month I attempt to access WaFdBank to view and to transact my accounts, which have existed for several years, and each month such access is not conveniently possible without a phone call to their ***************** and wait and wait and, to finally speak with an Assistant, to correct an irregularity with the changes to the log-in process. They offer no consistent, reliable method to access my accounts from online. They have demonstrated the least security. They also clutter the screen with promotional ads totally irrelevant to my selected activity. The ********************** are a blatant example of their access problems, and they do nothing to correct the situation, month after month, into some years by now. In my sixty plus years of banking transactions and access, WaFdBak is the absolute worst performer of all totaled.Washington Federal Bank Response
08/24/2021
We regret to hear that you are dissatisfied with the client service experience you have experienced. Please feel free to contact the nearest branch location so that we can discuss and address any concerns you may have.
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