ComplaintsforRenton H Inc

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new Ioniq 5 SEL-trim from the ******** Hyundai Renton on 11/17/2022. It came with a defective electronic port that I reported several times between 11/21/2022 to 11/26/2022, which they dismissed until my 11/26 visit. ******** Hyundai only managed to reserve a service date for 12/08/22 after I complained verbally to the service advisor. I left the vehicle to ******** Hyundai on 12/08/22 as part of my service reservation. They confirmed the defect between 12/09/22 to 12/10/22 and confirmed that they would cover the repairs. They attempted the first repair procedure as recommended by the manufacturer, Hyundai ***, which failed to remedy. The ******** service advisor said they would next need to order a replacement head unit, they returned the vehicle to me while presumably processing the order. They failed to get the proper paperwork to process the order, and didn't communicate to me until I inquired on January 2023! I had to provide more vehicle information, which includes software version of the electronic Infotainment system, that they failed to collect when the vehicle was with them in December 2022. According to text conversation with the service advisor, the replacement part was finally ordered on 01/17/2023. It has been two months since that order date, the part has not arrived nor next steps are recommended to remedy the warranty defect. As of this claim date, it has been almost 4 months since the defect was discovered and ******** Hyundai Renton has failed to remedy.******** files my customer information by phone number: ************ VIN: *****************

  Business response

  03/13/2023

  I would like to apologize to ******** about the delays with the vehicle. I have confirmed that the order has been placed and are in process of receiving.  Latest parts tracking shows the part has been picked and is awaiting shipment (per parts, should arrive this week) no tracking available yet. We will update the customer as soon as we have more information and prioritize the repair of this vehicle. Thank you. 

  Customer response

  03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They will expedite my repair, which may take several days. I will follow-up with BBB with the results of this resolution in the case.

  
  Sincerely,
  
  *****************

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had my Hyundai ****** serviced at Car Pros Renton Hyundai on 10/3/2022 and they replaced the brake pads and rotors in addition to some other maintenance. Ever since then, there has been a persistent background noise when the car is moving which gets slightly louder at higher speeds. It is not obvious because the background noise of tires on the road drowns out the sound somewhat. I suspect the problem is due to the brake replacement, however I don't know for sure. I have contacted Car Pros Renton Hyundai asking that they take a look at it. After one response they have not followed up with me to confirm a time when I could bring it in. I did not report the problem immediately because I thought it could be the new brake pads needing to be worn in. However the noise has not gone away. The brake rotors which were replaced by Car Pros Hyundai appear to be worn and ***** rather than new ones which I paid for, as shown on the invoice. I suspect this is related to the problem I'm having. However I just want to have them look at it to confirm what the problem is. I would not have filed this BBB complaint if they were more responsive.

  Business response

  01/25/2023

  I want to apologize for the lack of communication. Our service manager will reach out immediately and attempt to resolve this issue. 

   

  Thank you

  *******************************

  Customer response

  01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   They responded quickly and checked my car for possible problems.   My concerns about the background noise were resolved by them.   

  My only remaining complaint is that the rear rotors were ***** on the outer cylinder when they were installed, and I paid for new parts.   I accept their explanation that it is common and does not impact the part performance, however I still feel a part that is so noticeably ***** should not have been installed. 

  However this is not a significant complaint and I feel they have responded adequately to my concerns.

  Thank you to the BBB for making this service availablee.

  
  Sincerely,
  
  *********************

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My vehicle was under recall for the motor, and the motor blew on the freeway 8/28/2022. My vehicle was towed into the dealership where I purchased the car. The recall states that all repairs covered under the recall would be done free of charge and a loaner car would also be provided free of charge. It also states if the dealer is unable to provide a loaner that Hyundai will provide one free of cost. The dealership is refusing me a loaner and so is Hyundai. The dealership stated "we have spent over ******* in loaners and Hyundai is not repaying us, so we are no longer providing loaners". I was directed to consumer affairs by the service rep with the dealership. I was told that they too will not be providing a loaner. They can only reimburse me for transportation. I am unable to afford a rental at this time, and the recall states I should not have to provide my own loaner or pay out of pocket, that is would be covered by Hyundai.

  Customer response

  09/21/2022

  Hello,
  
  This is in regards to the complaint filed on 9/12/2022. **** with Hyundai service reached out once the complaint was received. I was given a loaner vehicle same day. 
  Thanks to the BBB and their assistance I was able to receive what was promised by the class action lawsuit and Hyundai, which is transportation while my vehicle is being repaired. 
  
  Kindest regards,
  
  *****************************;
  

  
  

• Initial Complaint

  07/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since March 3rd 2022 I taking my car three different times to Renton Car Pros Hyundai for a knocking sound in my motor they said they did a test and it was running the way it was supposed to 3 Mi away from the dealership once out of EV mode the car started knocking again and after leaving each of those times the car made it anywhere from 70 Mi down to only 8 Mi before it died finally they said they could put a new motor in it mid-march. Then they text me July 21st said the car was ready I went and picked it up Friday the 22nd they said it had a new motor I have pictures it is still dirty looks the same that it did when I dropped it off in March and 3 Mi away from the dealership it started knocking the same sound that it had when I dropped it off and left it with them in March I called them brought it back now I have been no contact for over a week no rental car no loaner car they said it was not an option to refund me my money on my car or give me a car of equal value one of the general service managers was supposed to call me back Friday and work with Alona car cuz he said it was not appropriate that I didn't get a a loaner car and I didn't hear back from him and it is now Sunday the 31st. I just don't believe that they put a brand new motor in my car because it only went 3 miles from the dealership and did the same exact thing no resolution yet and they said I'm going to be without a car they did say that they would try to expedite a motor but I don't even know if I can trust them to put a new motor in my car again I asked them just to refund me by the car back from me because literally I have not had my car since March. I called in January for service recalls which included the knocking sound they said it was safe to drive but it was so loud that I did not drive. I was told by the general manager that I was lucky that they were dealing with me because most Hyundai dealerships are not dealing with people needing a new motor we just have to figure it out ourselves

  Business response

  06/02/2023

  Good morning *****,

  We would like to make this situation right by you.

  Can you please reach out to me directly?

  ***********************************

  *************************

  ************

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I financed a brand new Hyundai Sonata Hybrid Blue 2022 from Car Pros Hyundai in Renton on November 2021. They sold me a "Maintenance Wrap" for about $1100, which is supposed to cater driving in "Severe" usage conditions. According to the maintenance wrap, Hyundai Service must change oil and filter of my vehicle every **** miles (as opposed to the normal **** miles), and they must replace the *** belt after ***** miles, among other perks. So far they have not honored any of the terms in their contract. I have called them many times, I have spoken with the finance person, ***********************************, on the phone and in person, and have also spoken with his manager on the phone. I also have a case file with Hyundai. After a few weeks they have not gotten back to me. They ignore my calls and emails. They are simply ignoring me and the issue they caused.

  Business response

  07/22/2022

  Im sorry that Mr. ****** has been inconvenienced. At Car Pros Hyundai Renton customer satisfaction is our top priority. He can reach out to *********************** at **************, ***** is the General Sales Manager for the Hyundai Renton store. We have processed a refund for the Maintenance Wrap. Also, as a courtesy we can perform the *** ****** mile ****************.
  
  Car Pros at all times acts in a legal and ethical manner. We would like to extend our apologies to Mr. ****** for any misunderstandings.
  
  Thank you,

  ***********************

   

   

  Customer response

  07/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although I did not receive the taxes I paid for the warranty, the resolution is acceptable for me. Thank you for your assistant in resolving this matter.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had put in a reservation for a Hyundai Ioniq5 through their website last June. When the cars became available, I was contacted by CarPros Renton Hyundai who agreed to sell me the car at MSRP. To make sure that they would honor this commitment I asked them to provide a detailed quote with all of the expenses. I signed that quote along with the dealership's general manager. When the car arrived, I completed a test drive and was prepared to sign the final paperwork. Only at that time did I see that they had added in a $6000 market adjustment. When I pointed to our signed agreement, they said that "the market had changed". The salesman told me that any signed paperwork was meaningless because his manager will "sign anything he puts in front of him". They ultimately agreed to reduce the market adjustment to $3000 and I agreed to proceed with the sale due to my immediate need for a car. I have learned from another buyer that they pulled this same bait-and-switch tactic with him as well. This is a strategy that they are using to lure in buyers. I am highly frustrated that they would not honor a signed agreement.

  Business response

  06/02/2023

  Good morning *****,
  

  We would like to make this situation right by you.
  

  Can you please reach out to me directly?
  

  ***********************************
  *************************
  ************

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had the pleasure of buying a car from them. They hid damage under the gas pedal and did not disclose that the tires were very close to the end of their life (even though the question was specifically asked). Avoid buying a used car from here.

  Business response

  06/02/2023

  Good morning ******,
  

  We would like to make this situation right by you.
  

  Can you please reach out to me directly?
  

  ***********************************
  *************************
  ************

• Initial Complaint

  08/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a 2020 Hyundai Santa Fe from Car pros Hyundai Renton. I came in fully funded from my credit union. They were told not to run my credit and did it anyway. This dropped my credit score dramatically. I was also pressured into buying an extended warranty which I have since had them return. They have yet to return the money to my credit union..

  Business response

  06/02/2023

  Good morning Victoria,

  
  We would like to make this situation right by you.
  

  Can you please reach out to me directly?
  

  ***********************************
  *************************
  ************

• Initial Complaint

  06/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Oct 3 of 2020 I purchased a 2020 Veloster and added a vehicle service contract to the purchase. On 5/11/21 I sold the car to Carmax, so I then sent in a notice of the sale to Hyundai and requested a refund for vehicle service contract. I was then sent a email from the Hyundai P P Administrator to contact the finance manager at Car Pros of Renton to request the refund. On 6/16 my husband talked with a gentleman named "*******" who is one of the finance managers and told him the situation, he said he would have to look into it. He called back later that day to see what he had found out, he was told he was not available and he left a message, he then called again (twice) on 6/17 and was told he was not available so I left messages for him to call me back. He called (twice) on 6/18, with the same response that he was not available so he asked him to return my calls. Today 6/19 I placed a call to the ** ***** she too was not available.As of 12:30 pm we have not had a single return call

  Business response

  06/02/2023

  Good morning ******,
  

  We would like to make this situation right by you.
  

  Can you please reach out to me directly?
  

  ***********************************
  *************************
  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩