ComplaintsforYounker Nissan

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date 10/13/2023 Bought 2023 Nissan Rogue When cleaning my trade in vehicle a extra set of house keys were found. When I went to get them I was told the salesperson had put them in his mailbox pocket and they would get them mailed to me. Still waiting . I sent letter to Nissan letting them know I had to change door lock since my key was never returned. I sent copy of lock pic and copy of receipt. Asking for reimbursement. I would like reimbursement of $37.62

  

  Business response

  01/04/2024

  To whom it may concern,

  We are aware of the situation regarding *********'s lost key, however we did not receive a letter in the mail.  it was our understanding that the Salesperson who assisted ********** and accidentally took her key (who is no longer at our employ) had reached out and made her whole.  With that being said we are truly sorry that it took so long to make her situation resolved and will be mailing her a check out today.

  Sincerely,

  ***********************

  Younker Nissan

   

  Customer response

  01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  12/13/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In October of 2023, I purchased a 2023 Nissan Ariya. The dealer asked me what payment I could afford and I told them, they came to me and said "In order to get the deal done with the interest rate at the bank we had to ad some items to your contract so we can make money" After getting the car and talking to my bank we realized this is fraud. I didnt ask for these items and ****** Nissan has NOT installed any of them and has refused to refund me. I've given them options to try to get me out of the car which they havent done and said they cant do due to losing money. The only option was for me to work on my credit. ***** wouldnt touch me because i have a a loan for 62k when my car is only worth 45k at best on a trade in. I'm so upside down. My advice to future customers is to not deal with ****** Nissan find another dealership who is more trustworthy, this will take me some time to get my money back and I'm seeking legal action. I was told I had to have GAP even though I pay for this through State Farm. I've uploaded a copy of my contract as you can see:IKON *Security tracker: $3,000 3M chipprotect: $3,000 ********** appearance: $1,832 ********** windshield: $3,000 GaP: $995

  

  Business response

  12/22/2023

  To whom it may concern,

  If necessary, we have and can provide timestamped archived messages corroborating the entire picture
  as it relates to our overall business/ working relationship with this individual. Here is our response to
  this specific complaint. We initially started working with ********************* on January 23rd, 2022. Most of
  our time was spent communicating between Mr. ******** and NMAC Credit throughout an 11-day
  period resulting in the approval, signing, and consummation of a leased Brand New 2022 Nissan
  Frontier. In May 2023, we were notified by NMAC that Mr. ********** short-term lease was due to
  expire. We reached out to Mr. ******** as a courtesy to provide him with his options. Mr. ********
  notified us that he had since moved to ***** & would be looking into his options there. On the 8th of
  August we received a phone call from Mr. ******** stating he was moving back to Washington and
  wanted to further the discussion regarding his options. We communicated serval times throughout the
  following two days discussing several topics from vehicle options, models, obtaining approval, and
  whether Mr. ******** would be able lease a Brand-New Nissan Rogue. On August 9th
  , 2023, we were
  able to secure a new lease approval. Mr. ******** selected the lease option again and he took delivery
  of his New Nissan Rogue. The final loan approval required Mr. ******** to put $4,000 down based on
  the overall risk and credit score. Mr. ********* credit profile was still being considered as a high-risk
  loan/lease candidate, and NMAC gave him this option as a result. Mr. ******** agreed to this. Mr. ************ gave us $1,500 the day he took delivery and committed to paying the remaining $2,500 the
  next day because he had left appropriate payment options at home. We did not hear from Mr. ********
  the next day. In ********* ********** license plates arrived on September 13th, 2023. We contacted Mr. ************ notifying him his plates had arrived, however, we were unable to release them until we
  received the remaining balance he owed from his transaction. We did not hear from Mr. ******** until
  the 10th of October. October 10th initiated the conversation regarding Mr. ********* unhappiness with
  the Brand-New Nissan Rogue. Mr. ******** called our sales staff and management team relentlessly
  communicating his desire to find a way to get out of the New Rogue. This communication also
  included his desire to pay the debt as a part of the new transaction. Due to the risky credit profile, and
  the negative equity presented at this time, accommodating Mr. ******** was going to be an exceedingly
  challenging task. Based on Mr. ********** desire to resolve the decision he felt remorseful about, in
  addition to his relentless pursuit of purchasing an Electric Vehicle, we finally agreed to provide Mr. ************ a creative option. We reluctantly agreed to proceed trading Mr. ******** out of the New Nissan
  Rogue and presented him with the one loan option we had on the New Nissan ************** Vehicle.
  This option included absorbing a significant amount of negative equity due to the large depreciation that
  occurs within the first few months after purchasing a New Vehicle. The lender in this case (Oregon
  Community ************* allows the dealer to add items for installation beyond normal loan advance
  terms which was necessary to utilize based on the significant amount of negative equity needed to be
  absorbed. This was clearly and directly discussed and okayed by Mr. ********* These items were to be
  installed later based on schedule, materials, and Mr. ********* enthusiasm to take the Ariya home that
  day. The items agreed to be installed for this transaction are 3M clear bra, window tinting, IKON theft
  recovery, *********** Exterior Paint Protection, and Interior *********** Fabric/Leather Protection. In
  addition to the significant amount of negative equity, we needed to account for the previous balance
  Mr. ******** owed. The new loan documentation signed by Mr. ******** clearly labels everything agreed
  to be installed including clearly being labeled on the purchase order. *****************************
  funded this loan package immediately after signing. Loans written outside of policy, or without clearly
  labeled itemized pricing breakdown signed by the customer will not electronically distribute funds to the
  dealer, and the banks certainly will not submit funds to a dealer immediately if the parameters are not
  followed flawlessly. On November 28th, 2023, Mr. ******** began to express his displeasure with this,
  now his third New Vehicle, again. We were hesitant to proceed based on some of the language and
  threatening insinuation we received from Mr. ********* however, our General Sales Manager spent the
  entire day on November 28th, 2023, running through the limited options available to him.  He consummated this deal on Thursday December 21st. We would like to go on record articulating our
  willingness to assist Mr. ********* We passionately believe we have done nothing wrong. Based on our
  previous dealings with this individual, his unquenchable appetite for vehicles & loan approvals, and
  threatening behavior whenever he has been told there is very few solutions. We value our customers very much and are hopeful that this resolution will make Mr. ******** completely satisfied.

   

  Sincerely,

  ***********************

  General Sales Manager

  Younker Motors

   

  Customer response

  12/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern, We purchased a vehicle from Younker Nissan dealership in ******, **. At the time of purchase, we test drove several cars. My husband was interested in a 2019 Nissan Pathfinder. Our salesperson showed us a 2020 Nissan Pathfinder and we were interested, however my husband and I wanted to know more about the car's history. Even after the deal was made, no CarFax nor car history was ever disclosed to us. We settled for a down payment of $3,000 and the trade-in of our previous car. During our 3 hour ride back, we were astonished that the inside cabin of the car smelled like oil and gasoline. As soon as we returned home, we called the dealership and informed the dealership. They informed us to bring it in by next week, which we did. The next day we returned to the dealership, they informed us that the repairs would take about a week. At this point, we were discontent with their service and asked: to trade cars with a Nissan Pathfinder or give us our money back. During this time, they were angered by our comments and became rude to us. They took a month until the car was ready. Once we returned home, the car stilled smelled like oil and gasoline. We called the same dealership again, very annoyed, and they informed us to take the car to the nearest dealership to us. At a Nissan dealership in *****, they said they would conduct a full inspection and a vehicle inspection. Just before we took the car in, the car's engine started making a knocking noise from the engine. We recorded the noise and told the dealership as well. After a week, the dealership said it was ready for pickup. They informed us they found nothing wrong nor did they hear any knocking noises. We believe there was fraud and age based discrimination involved. Lastly, none of the warranties were honored since the car had no history of proper maintenance. All we are seeking is for the car to return to the dealership and receive our down-payment.

  

  Business response

  11/13/2023

  To whom it may concern,

  ********************* purchased a Nissan Pathfinder from us almost 1 whole year ago.  We had let her know after her last service here that she was more than welcome to take it in for service at a dealership that was closer to her home in *******.  She was concerned that the vehicle was burning oil, and her husband had been checking the oil so much that he ended up breaking the dip stick and getting oil on the engine compartment causing the smell of burnt oil.  When taking the vehicle to Pasco Nissan they had done an oil consumption test which came back that the vehicle is not burning oil.  I have attached a copy of the service history showing Pasco Nissan stating that the vehicle is not burning oil.   We are independently owned, and have zero affiliation with Pasco Nissan, and they are a completely a neutral diagnosis of her vehicle.

  ********************* does still have a warranty on the vehicle, so we are not sure where that misunderstanding is coming from.  We would be more than happy to go over her warranty information with her in detail.  However, we will not be purchasing her vehicle back from her. 

   

  Sincerely,

  ***********************

  General Sales Manager

  Younker Nissan

  Customer response

  11/13/2023

   
  Complaint: 20856097
  
  I am rejecting this response because:

  Our complaint was not acknowledged. The dealership made claims that my husband broke the dipstick for the motor oil, which he hadn't. In fact the dealership knew there were issues with that same dipstick since it was noted during the inspection of the car before purchase! As for the warranties, the headquarters of Nissan itself said they could not honored the warranties as there was no record of proper maintenance nor acknowledged there was an accident with the car. The problem with the car still continue. We demand our money back.
  
  Sincerely,
  
  ***************************

  

  Business response

  11/14/2023

  To whom it may concern,

  We are truly sorry that almost a year later you are still dissatisfied with you Nissan Pathfinder.  You do have extended service contract on your vehicle that provides warranty coverage.  Furthermore, I have attached your service warranty from Nissan which not only shows no warranty exclusions, but also shows your powertrain coverage goes to **** or ****** miles whichever occurs first.  You are *********** reject our response; however, we will not have any further participation or communication regarding your Nissan Pathfinder. 

  Sincerely,

  ***********************

  General Sales Manager

   

  Customer response

  11/15/2023

   
  Complaint: 20856097
  
  I am rejecting this response because:
  The extended warranty was not honored when asked when brought to ***** location. The facility there did not conduct a thorough investigation since we had proof of the knocking noises coming from the engine. Additionally, we were lied through omission since the car being in an accident and previously a rental car.

  Sincerely,
  
  ***************************

  

  Business response

  11/16/2023

  As stated in previous response the extended service contract is still valid as is the manufacturer powertrain warranty.  If you feel that the dealership in ***** wasnt thorough you are always welcome to take it to a different Nissan dealership.  You have had the vehicle for almost one year, we are sorry you are dissatisfied but will not purchasing the vehicle back.  
  

  Sincerely,

  ***********************

  General Sales Manager    

• Initial Complaint

  08/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Received an offer letter from Younkers Nissan ******. If I come in on August 19th, 2023 and upgrade my 2018 Murano (62k mi) with trade in value $18k plus additional $5k trade-in, FOR THE VEHICLE OF CHOICE. The letter also stated additional $5,750 combined with 0% interest ( I have a 758 credit score) also make my first payment. Drawing for $5k and a gift card (for coming in). No drawing, no gift card, no 0% interest (****% interest) no additional $5k just the $18k trade in and those payment less than my current monthly payment now doubled. I originally bought my Murano from Younkers they are the only one who service my vehicle , its not like I have an old ugly a** clunker and wanting something for nothing. Before I went to the dealership, I sent the sales representative a copy of the letter and what I was interested in. When I arrived he took the letter and never once acknowledged the offer that was sent to me.When I showed him the letter (again) but off my phone since I took a picture of it he responded with the offer is only for a Rogue or Titan but the letters states Vehicle of My Choice.Needless to say I left very disappointed. Nothing in that letter was honored, and I wasted several hours of my time. I understand this is advertising, but addressed to me, information about my vehicle with my remaining balance, to me they made this personal so I took the offer as serious. My Murano is awesome, but I wanted a 4WD vehicle to visit my kids on the Eastside of the mountains making it safer for this Nana to travel in Inclement weather. Sincerely,Disappointed

  

  Business response

  08/29/2023

  To whom it *** concern,

   

  We would like to apologize for the disappointment that our purchase offer letter provided.  Our 3rd party vendors do not have a 100% accurate information in regard to all the vehicles that our customers are driving.  A example of this would be current miles, options, and if the car is an awd model or not.  Unfortunately due to the vehicle options and being a fwd model we are not able to offer the incremental money on this unit.  In the hast of a busy saturday we do have a Target gift card that we forgot to provide.  We would be more than happy to mail one or set it aside to be picked up, or even held aside for next service visit.  We will conversate with our vendor about making the disclosure such as (Every attempt has been made to ensure the accuracy of these vehicle values based on current available information; we assume no responsibility for any
  unintended errors or assumptions) clearer to our customers in the future.  We would like to again apologize that we were unable to help **************** with a new vehicle purchase, as it is never our intention to upset a long-standing customer.  We would also be more than happy to look at other options of vehicles that *** fit into the budget. 

   

  Sincerely,

   

  ***********************

  General Sales Manager

  Younker Nissan

   

   

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On my new car, the muffler is very rusted. It looks like it was replaced or the car was in a flood.

  

  Business response

  07/20/2023

  To whom it may concern,

  The Nissan Murano was sold as a new vehicle with no flood damage or parts being replaced.  The ***** brought the vehicle in for inspection a few weeks back.  We had the opportunity to raise the vehicle in the air and inspect it with the *****.  It was shown to them that it was driven through deicer or some form of salt when inspected by blue light.  There is no failure of part as there are speckles from the front to the rear undercarriage of the vehicle.  please see the attached photos showing the speckles from front to rear.  Younker Nissan will not be replacing the muffler for the *****.

   

  Sincerely,

  ***********************

  General Manager

  Younker Nissan

  Customer response

  07/24/2023

   
  Complaint: 20310524
  
  I am rejecting this response because: they wont replace the muffler.
  
  Sincerely,
  
  *************

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/3/23, I dropped off my son's car (he is 16 years old) for a vehicle inspection. We went back on 1/4/23 paid and went to the car to leave. Once we got to the car, my son noticed a side panel was taken off, his camera was disconnected and coins were missing. This was not a big deal, but he also noticed the cell phone mount was not there. This annoyed me so we went back inside and complained. One of service adviser went to look for it and didn't find it. The next day I got a call from the original service advisor and I shared my concerns. I thought I was going to get a call back but never heard from anyone. I called again on 1/17/23 and asked for the Service Manager. I was only looking for $22 to replace my son's cell phone holder. I never heard back. I asked them to review their cameras but never heard back. I filed a complaint at Nissan of ***. I got an e-mail stating someone was going to contact me in a day. After a few days, I never heard back so I responded to them to not contact me. At this point, I am asking for a full refund of $199.09. Thank you

  

  Business response

  03/14/2023

  to whom it may concern,
  
  Younker Nissan has reviewed the concern listed in the complaint.  Unfortunately, during these approximate dates I was on vacation and apologize for not get back with *****************  After speaking to the employees involved in the inspection service performed and with the check in/check out process we can confirm no items listed in the complaint are here or with our employees.  Short of the vehicle being broken into unbeknownst to us while here (which we are not liable for per the signed repair order) we are not sure what happened.  As we performed a service of a complete vehicle inspection we will not be reimbursing for those charges.  However, as a show of good faith we will be more than glad to reimburse the $22 that the customer says his vehicle was missing.  Please call me directly at ************. 

  Sincerely,
  
  
  *******************************
  Younker Motors
  Fixed Operations Director
  *******************************************
  ************

  Customer response

  03/17/2023

   
  Complaint: 19590798
  
  I am rejecting this response because:

  My sons car was not broken into.  When I had talked to **** on 1/4/23, he remembered seeing the phone mount.  The $140 camera that is in his car was not stolen.  The camera was unplugged.  Why would someone unplug the camera?  Maybe they didnt want to get caught stealing.  Again, this happened on 1/4/23.  Why did I have to file a complaint to hear back?  I asked for your company to review your cameras.  Your company has done nothing to resolve this matter and done nothing to provide proof it wasnt your employees.  All is am hearing is speculation.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  December of 2021 my 2008 Nissan Pathfinder presented the need to have the transmission replaced which I did. In addition to the transmission, it was suggested that I also replace the oil cooler gasket because of o-ring leaks, which I did. No other items were suggested to be serviced or replaced at that time. Fast forward to October 28, 2022, just 10 months after I picked up my car from the transmission replacement. The car got a check engine light and then lost power to get through an intersection from stop. The transmission has a 1 year warranty and it's ruined now after only **************************************************************************************************************************** 2009. The radiator cracked and blended the fluids. Had I known about the class action lawsuit or been informed at the time of the transmission replacement that the radiators were in danger of this, I would have replaced it at the same time. I would not have jeopardized a $6000 transmission/repair bill. I feel the dealership was negligent in not communicating this problem. Nissan is also to blame for sweeping this under the rug and not providing consumers with correct information. We were told to contact Nissan directly, which we did. We spoke to Desteny, consumer affairs representative, who told us the transmission would not be covered as the car has too many miles on it. She said she was not going to discuss it any further and told us to get an attorney before she hung up on us. The car does have ******* miles so the radiator definitely should have been suggested for replacement and wasn't. But also, what do the miles have to do with the life of a NEW transmission? We have offered to pay for the radiator and labor charges but feel that because of the negligence of the dealership, we should not have to pay for another transmission that is still under warranty and would not have been destroyed had they done their due diligence and communicated the needs of the vehicle.

  

  Business response

  12/14/2022

  To whom it may concern,

   

  In December of 2021 on work order ******* this Nissan Pathfinder Vin# ***************** with the Odometer reading ******* miles the customer requested the transmission to be replaced. The transmission was replaced with a factory Nissan unit, which was installed by a Nissan Master Technician. The transmission cooler lines were flushed as per the repair procedure along with programming the transmission computer with software. The Pathfinder was test driven and all operations were reported normal.  
  Then in April of 2022 at ******* miles the customer returned to have the front brakes replaced and a regular oil change. At this time no other problems reported. The customer returned again in September of 2022 at milage ******* for another regular oil change and multi point inspection with no addition problems reported. On October 31st, 2022, the Pathfinder was towed in reporting the transmission won't go into any forward gear except reverse it was found that engine coolant had mixed with the transmission fluid from the radiator failing and allowing the two fluids to mix. The result is the internals of the transmission are damaged from the mixing of the fluids within the radiator. The Pathfinder will need the transmission replaced and a new coolant radiator to correct.  We are currently in the process of trying to get some assistance from Nissan North America, should they not provide any Younker Nissan as a show of good will only, is currently looking to see what price concessions we can make on this repair.  We feel very sorry about the situation (thus the goodwill offer of price concession), however Nissan guidelines were followed on this repair.

   

  Sincerely,

   

  
  *******************************
  Younker Motors
  Fixed Operations Director
  *******************************************
  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩